South Tyneside and Sunderland NHS Foundation Trust

Personal Medical Secretary

This job is now closed

Job summary

We are currently seeking an enthusiastic and dynamic individual for the post of Personal Medical Secretary within the Trauma and Orthopaedic Team based at Sunderland Royal Hospital. You will possess excellent communication skills and be a forward thinker, with a pro-active approach to problem solving.

You will be predominantly based at Sunderland, however you would be expected to cover other areas across the Sunderland and South Tyneside sites to support service needs.

Main duties of the job

Applicants must have excellent organisational skills, be educated to GCSE standard, RSA 3 or AMSPAR qualification or equivalent, knowledge of Microsoft Office Packages (including Outlook and Excel), be able to work under pressure and to tight deadlines, prioritise and manage a busy workload, excellent telephone manner and be committed to delivering the best care to patients. Experience of audio typing is essential to this role and a typing test will form part of the interview process.

The ability to work comfortably within a large team is essential for this role.

About us

Please add your telephone number to your application form so we can contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.

The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.

Date posted

28 April 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9155-GSAC-0426-59

Job locations

Sunderland Royal Hospital

Kayll Road

Sunderland

SR4 7TP

Job description

Job responsibilities

To develop and maintain an effective and quality secretarial service to a team of Consultant and other clinical staff, acting as a pivotal role for all communication with patients and professional health colleagues within the multi-disciplinary team, internal departments and external agencies as necessary, to ensure continuity of patient care

To comply with the Trusts vision, values and behavioural compact.

FOR FULL JOB DESCRIPTION SEE ATTACHMENT

Job description

Job responsibilities

To comply with the Trusts vision, values and behavioural compact.

FOR FULL JOB DESCRIPTION SEE ATTACHMENT

Person Specification

Skills

Essential

Proven Interpersonal /communication skills.
Effective written communication skills
Data input skills
Effective organisational skills

Physical / Mental Ability

Essential

To work under pressure and to tight deadlines
To work independently or as part of a team
To deal effectively with patient enquires
To use initiative to problem solve

Attitude

Essential

Committed to delivering quality patient care
Motivated and enthusiastic-Target and results driven

Experience

Essential

Working in a customer focussed/service environment

Desirable

Previous NHS Experience
Previous Medical Secretarial Experience

Qualifications

Essential

Microsoft Office Packages e.g. Word, Outlook, Power Point, Excel
AMSPAR Diploma level 3, OCR/RSA level 3 or equivalent typing/keyboard qualification or 2 years experience in a similar secretarial / administrative role
Educated to GCSE Level 2 (Numeracy and Literacy) (Grades A to C) standard or equivalent.

Desirable

Knowledge of Hospital Information Systems
Knowledge of Trust secretarial Standards
Knowledge of NHS Waiting Time targets

Person Specification

Skills

Essential

Proven Interpersonal /communication skills.
Effective written communication skills
Data input skills
Effective organisational skills

Physical / Mental Ability

Essential

To work under pressure and to tight deadlines
To work independently or as part of a team
To deal effectively with patient enquires
To use initiative to problem solve

Attitude

Essential

Committed to delivering quality patient care
Motivated and enthusiastic-Target and results driven

Experience

Essential

Working in a customer focussed/service environment

Desirable

Previous NHS Experience
Previous Medical Secretarial Experience

Qualifications

Essential

Microsoft Office Packages e.g. Word, Outlook, Power Point, Excel
AMSPAR Diploma level 3, OCR/RSA level 3 or equivalent typing/keyboard qualification or 2 years experience in a similar secretarial / administrative role
Educated to GCSE Level 2 (Numeracy and Literacy) (Grades A to C) standard or equivalent.