Community Clinic Receptionist/ Assistant Administrator

Dorset HealthCare University NHS Foundation Trust

Information:

This job is now closed

Job summary

Dorset HealthCare are looking for a administrator to join the friendly administrative team at Canford Heath Community Clinic.

You will be a pivotal point of contact for people accessing the Community Clinic and as such you will need to have a friendly approach.

Daily tasks will involve communicating with service users, signposting, managing emails, and assisting clinicians with general admin. The post holder will also assume ultimate responsibility for the security (opening and closing of the clinic when required) and the smooth running of the clinic.

This role is a part time role of 16 hours per week. Example shift patterns are below which can be discussed at interview.

Monday and Tuesday 10am-2pm, Thursday and Friday 10am-2pm

Monday and Tuesday 9.30am-1.30pm, Thursday and Friday 9.30am-1.30pm

Should a large number of applications be received for this post the closing date will be brought forward.

Main duties of the job

The main responsibilities of the role will include providing administration support, reception duties, telephone and face to face contact with members of the public, daily contact with clinicians and other professionals including our Estates Team, co-ordinating clinic sessions and room bookings.

Training is provided as well as ongoing support within a team environment.

We offer generous annual leave entitlement as well as a pension scheme.

Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

Date posted

10 July 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year p.a. pro rata for part time

Contract

Permanent

Working pattern

Part-time

Reference number

152-S080.23

Job locations

Canford Heath Community Clinic

Culliford Crescent, Canford Heath BH17 9DW

Poole

BH17 9DW


Job description

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Princes Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact dhc.wideningparticipation@nhs.net

Job description

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Princes Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact dhc.wideningparticipation@nhs.net

Person Specification

Knowledge, Skills and Training

Essential

  • Educated to NVQ level 2 or equivalent experience
  • Knowledge of computerised administration system
  • Well-developed skills in communicating with patients

Desirable

  • Knowledge of NHS organisation and protocols

Job Specific Experience

Essential

  • Experience of working in an office environment

Desirable

  • Previous experience of working within the NHS

Information Technology

Essential

  • Demonstrable experience of using a range of word processing, spread sheet, database entry and/or presentation software to RSA 2 or equivalent standard

Desirable

  • SystmOne Training
  • ECDL or other IT qualification

Personal Qualities/ Attributes

Essential

  • Good written, verbal and interpersonal communication skills
  • Use of initiative and ability to work independently
  • Ability to think creatively and problem solve
  • Ability to interact with patients and visitors in a professional manner

Additional Requirements

Essential

  • Demonstrable skills in written and spoken English to a standard which enables the post holder to carry out the full range of duties and responsibilities of the role effectively.
  • Subject to the provisions of the Equality Act, able to travel using own vehicle on Trust business.
Person Specification

Knowledge, Skills and Training

Essential

  • Educated to NVQ level 2 or equivalent experience
  • Knowledge of computerised administration system
  • Well-developed skills in communicating with patients

Desirable

  • Knowledge of NHS organisation and protocols

Job Specific Experience

Essential

  • Experience of working in an office environment

Desirable

  • Previous experience of working within the NHS

Information Technology

Essential

  • Demonstrable experience of using a range of word processing, spread sheet, database entry and/or presentation software to RSA 2 or equivalent standard

Desirable

  • SystmOne Training
  • ECDL or other IT qualification

Personal Qualities/ Attributes

Essential

  • Good written, verbal and interpersonal communication skills
  • Use of initiative and ability to work independently
  • Ability to think creatively and problem solve
  • Ability to interact with patients and visitors in a professional manner

Additional Requirements

Essential

  • Demonstrable skills in written and spoken English to a standard which enables the post holder to carry out the full range of duties and responsibilities of the role effectively.
  • Subject to the provisions of the Equality Act, able to travel using own vehicle on Trust business.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorset HealthCare University NHS Foundation Trust

Address

Canford Heath Community Clinic

Culliford Crescent, Canford Heath BH17 9DW

Poole

BH17 9DW


Employer's website

https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)

Employer details

Employer name

Dorset HealthCare University NHS Foundation Trust

Address

Canford Heath Community Clinic

Culliford Crescent, Canford Heath BH17 9DW

Poole

BH17 9DW


Employer's website

https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)

For questions about the job, contact:

Community Clinics Manager

Katie Taylor

katie.taylor4@nhs.net

0771430156

Date posted

10 July 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year p.a. pro rata for part time

Contract

Permanent

Working pattern

Part-time

Reference number

152-S080.23

Job locations

Canford Heath Community Clinic

Culliford Crescent, Canford Heath BH17 9DW

Poole

BH17 9DW


Supporting documents

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