Sussex Community NHS Foundation Trust

Receptionist MIU

The closing date is 17 August 2025

Job summary

The successful candidate will be working as a receptionist at the Minor Injury Unit in Horsham Hospital. You will receive and book patients into the unit.

"Please note: Due to recent changes in UK immigration and visa rules, this role is unlikely to be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role."

Main duties of the job

  • Receives Patients and visitors to the service. Responds to queries and requests for information as directed by office procedures, guidelines and protocols. Refers complex or unusual requests to the Team Administrator or a member of the clinical team.
  • Regularly checks on the tidiness and cleanliness of the office environment and takes action to ensure any problems are resolved.
  • Undertakes admin tasks that are assigned.
  • Attends team meetings within the service
  • Formats letters, reports where necessary
  • Carries out photocopying.
  • Ensures incoming or outgoing post is processed promptly

About us

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?o Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeingo Varied environments: community hospitals, patients' homes, and bases across Sussexo Flexible working options: part-time, flexi-time, annualised hours, and flexi-retiremento Excellent training, development, and research opportunitieso Cost-effective workplace nurseries in Crawley, Hove, and Brightono Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networkso Level 3 Disability Confident Leader and Veteran Aware Trusto Beautiful Sussex location near the South Downs and coast

Our values--Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence--guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received.

Details

Date posted

07 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per annum/Pro-rata

Contract

Permanent

Working pattern

Part-time

Reference number

150-OM1922-UPC-A

Job locations

Horsham Hospital

Hurst Road

Horsham

RH12 2DR


Job description

Job responsibilities

To welcome all patients and those accompanying them to the unit in a professional manner, recording all necessary information fully and accurately, and to carry out clerical duties necessary for the operation of the unit.

To assist the staff of the units in data collections and gathering reports for analysis and auditing purposes.

Further information is available in the attached job description and person specification

Job description

Job responsibilities

To welcome all patients and those accompanying them to the unit in a professional manner, recording all necessary information fully and accurately, and to carry out clerical duties necessary for the operation of the unit.

To assist the staff of the units in data collections and gathering reports for analysis and auditing purposes.

Further information is available in the attached job description and person specification

Person Specification

Qualifications

Essential

  • Maths and English GCSE or equivalent

Experience

Essential

  • Previous experience of activities that involve receiving queries from others providing information, directions or taking and passing on messages
  • Excellent telephone and communication skills

Desirable

  • Working as part of a team - making a contribution and helping others.

Skills and Knowledge

Essential

  • Able to remain calm and polite when it is busy or if dealing with someone who is upset or worried about their health.
  • Good written and spoken English

Desirable

  • Excellent organisational skills

Other

Essential

  • Ability to work variable hours between 8am-11:30pm Monday - Sunday
Person Specification

Qualifications

Essential

  • Maths and English GCSE or equivalent

Experience

Essential

  • Previous experience of activities that involve receiving queries from others providing information, directions or taking and passing on messages
  • Excellent telephone and communication skills

Desirable

  • Working as part of a team - making a contribution and helping others.

Skills and Knowledge

Essential

  • Able to remain calm and polite when it is busy or if dealing with someone who is upset or worried about their health.
  • Good written and spoken English

Desirable

  • Excellent organisational skills

Other

Essential

  • Ability to work variable hours between 8am-11:30pm Monday - Sunday

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sussex Community NHS Foundation Trust

Address

Horsham Hospital

Hurst Road

Horsham

RH12 2DR


Employer's website

https://www.sussexcommunity.nhs.uk/work-with-us/ (Opens in a new tab)

Employer details

Employer name

Sussex Community NHS Foundation Trust

Address

Horsham Hospital

Hurst Road

Horsham

RH12 2DR


Employer's website

https://www.sussexcommunity.nhs.uk/work-with-us/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operational Team Lead

Louisa Sykes

Louisa.sykes2@nhs.net

07483356306

Details

Date posted

07 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per annum/Pro-rata

Contract

Permanent

Working pattern

Part-time

Reference number

150-OM1922-UPC-A

Job locations

Horsham Hospital

Hurst Road

Horsham

RH12 2DR


Supporting documents

Privacy notice

Sussex Community NHS Foundation Trust's privacy notice (opens in a new tab)