Public Health Wales

Quality & Performance Improvement Programme Lead - INTERNAL NHS WALES

The closing date is 30 November 2025

Job summary

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROMSTAFF CURRENTLY EMPLOYED BY NHS WALES.

Fixed Term Secondment for 12 months due to the needs of the service.

We are looking for a talented and experienced improvement lead with a track record of delivery in planned care, cancer services and urgent and emergency care to join NHS Wales Performance & Improvement.

You will have a record of delivering performance improvement, operational standards and improved access. This with your ability to work at all levels you will be able to influence clinical teams, drive system change, and performance improvement to enhance our national programmes.

The role will oversee a team of improvement managers who will be working in our seven regional health boards across Wales to implement a wide range of service delivery plans designed to improve patient services, access and quality of care.

This role is an exciting opportunity for a dynamic and motivated individual to join a committed and highly driven team which is central to our ambitious plans to transform service delivery and performance in NHS Wales.

Main duties of the job

Working with Welsh Government, Local Health Boards operational and clinical teams to implement improved operational and clinical practice which have been developed in collaboration with our national clinical teams.

You will need experience in at least one of Planned Care, Cancer and Urgent and Emergency Care services, with a high level of technical expertise and track record of delivery.

We would welcome applications from colleagues with the dynamism and the necessary skills and operational experience to support the delivery of the immediate priorities and objectives across NHS Wales.

These roles are initially on a fixed term secondment basis of 12 months and will require travel across Wales.

For further discussion on the role please contact Adele Gittoes Director of Transformation, NHS Performance & Improvement on Adele.Gittoes@wales.nhs.uk or her PA Leanne Walker on Leanne.Walker2@wales.nhs.uk to arrange a suitable time.

About us

NHS Wales Performance and Improvement works in partnership for and on behalf of Welsh Government, in and with the NHS in Wales and is hosted by Public Health Wales.

Our key purpose is to drive improvements in the quality and safety of care - resulting in better and more equitable outcomes, access and patient experience, reduced variation, and improvements in population health.

We do this by providing strong leadership and strategic direction - enabling, supporting, and directing NHS Wales to transform clinical services in line with national priorities and standards.

To find out more about working for us and the benefits we offer please visit https://phw.nhs.wales/careers/

For guidance on the application process, please visithttps://phw.nhs.wales/working-for-us/applicant-information-and-guidance/

Details

Date posted

14 November 2025

Pay scheme

Agenda for change

Band

Band 8b

Salary

£65,424 to £76,021 a year per annum

Contract

Secondment

Working pattern

Full-time

Reference number

028-AC278-1125

Job locations

2nd Floor Unit 1

Old Field Road

Pencoed

CF35 5LJ


Job description

Job responsibilities

You will be able to find a full job description and Person Specification attached within the supporting documents or please click " Apply Now" to view on TRAC

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

Job description

Job responsibilities

You will be able to find a full job description and Person Specification attached within the supporting documents or please click " Apply Now" to view on TRAC

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

Person Specification

Qualifications

Essential

  • oEducated to relevant Masters Degree level (e.g. Masters Degree in Health, Continuous Improvement, Change Management or Education, Masters Degree in Clinical Governance or Core Academic Subject) or equivalent qualification; or equivalent level of knowledge and skills
  • oEquivalent combination of Educational/Change management and IQT Gold Continuous Improvement knowledge/qualification : (e.g. CIPD / Training and Development related qualification or courses covering professional development, workforce redesign, Change Management, Learning and development, Organisational Culture theories)
  • oAppropriate demonstrable experience (E.g. Significant experience working in a similar environment at Masters Level).

Desirable

  • oRecognised formal Continuous improvement qualification e.g. IHI Improvement Adviser
  • oEvidence of teaching skills qualification for example TAP qualification.

Experience

Essential

  • oSignificant management experience in a senior role including staff management, ideally within the NHS
  • oExperience of successfully leading and implementing projects / programmes at a national level.
  • oExpertise in innovating, designing and delivering highly specialist change management and continuous improvement services.
  • oExpertise in delivering highly specialist project and programme management services and extensive experience in tailoring methodologies to suite the local environment
  • oExperience of managing budgets.
  • oExperience of working with commercial suppliers and external agencies.
  • oExperience of working with and influencing senior clinicians
  • oExperience of working with Health Board Executive Teams
  • oExperience of preparing reports and information for Senior Clinicians, Health Boards and Welsh Government.
  • oExperience of successfully leading and implementing project driven change management

Desirable

  • oPublished articles
  • oEvidence of sharing good practice via abstracts, posters, articles etc.

Skills

Essential

  • oAbility to communicate complex technical concepts and analysis effectively to different organisations and audiences; including formal presentations e.g. Board level and UK wide conferences.
  • oDemonstrate an ability to provide, receive and record both routine and complex communications, electronically, orally and written.
  • oAbility to overcome barriers associated with conveying highly complex technical information to a non-technical audience.
  • oAbility to train multi-disciplinary groups including clinical staff in continuous improvement skills.
  • oAbility to organise, plan and prioritise a complex strategic programme to meet appropriate deadlines typically involving other disciplines/organisations.
  • oAbility to work closely with people in other disciplines and form professional working relationships.
  • oDemonstrate an ability to carry out analysis, interpretation and comparison of complex change management and continuous improvement training issues, and to act as an expert reference point.
  • oAbility to gain an understanding of other professionals 'problem solving' requirements/
  • oTo present and showcase achievements and progress of the programme in Wales to world wide audiences through international conferences
  • oAbility to communicate effectively across different levels of an organisation
  • oAbility to develop and maintain effective working relationships with team members and other staff.
  • oCan demonstrate initiative, creativity, a flexible approach to work and a personal ethos of continuous improvement.
  • oShow an ability to gain an understanding of other professionals 'problem solving' requirements.
  • oAbility to focus, concentrate and accurately complete tasks within given timeframes whilst dealing with unscheduled interruptions e.g., changing priorities.

Desirable

  • oAbility to speak Welsh / willingness to learn.

PERSONAL ATTRIBUTES (Demonstrable)

Essential

  • oAble to meet the frequent travel needs of the post. The post holder will be required to travel to any location as required by the organisation which may be remote and distant and may mean frequent overnight stays away from home.
  • oFlexible to meet the needs of the service
  • oAble to act independently, decisively and effectively in leading a programme
  • oAbility to watch and listen to and interpret key messages and respond appropriately
  • oAble to effectively and appropriately deal with criticism and challenging people and situations
  • oAbility to positively and creatively challenge current thinking in order to develop new and better policy & operational working practices.
  • oAble to significantly influence others who are based externally, to achieve national targets without any direct authority
  • oCommitment to principles of change management
  • oCommitment to ongoing learning

Other

Essential

  • oWillingness and ability to travel.

Desirable

  • oAbility to carry resources.
  • oWelsh Speaking
Person Specification

Qualifications

Essential

  • oEducated to relevant Masters Degree level (e.g. Masters Degree in Health, Continuous Improvement, Change Management or Education, Masters Degree in Clinical Governance or Core Academic Subject) or equivalent qualification; or equivalent level of knowledge and skills
  • oEquivalent combination of Educational/Change management and IQT Gold Continuous Improvement knowledge/qualification : (e.g. CIPD / Training and Development related qualification or courses covering professional development, workforce redesign, Change Management, Learning and development, Organisational Culture theories)
  • oAppropriate demonstrable experience (E.g. Significant experience working in a similar environment at Masters Level).

Desirable

  • oRecognised formal Continuous improvement qualification e.g. IHI Improvement Adviser
  • oEvidence of teaching skills qualification for example TAP qualification.

Experience

Essential

  • oSignificant management experience in a senior role including staff management, ideally within the NHS
  • oExperience of successfully leading and implementing projects / programmes at a national level.
  • oExpertise in innovating, designing and delivering highly specialist change management and continuous improvement services.
  • oExpertise in delivering highly specialist project and programme management services and extensive experience in tailoring methodologies to suite the local environment
  • oExperience of managing budgets.
  • oExperience of working with commercial suppliers and external agencies.
  • oExperience of working with and influencing senior clinicians
  • oExperience of working with Health Board Executive Teams
  • oExperience of preparing reports and information for Senior Clinicians, Health Boards and Welsh Government.
  • oExperience of successfully leading and implementing project driven change management

Desirable

  • oPublished articles
  • oEvidence of sharing good practice via abstracts, posters, articles etc.

Skills

Essential

  • oAbility to communicate complex technical concepts and analysis effectively to different organisations and audiences; including formal presentations e.g. Board level and UK wide conferences.
  • oDemonstrate an ability to provide, receive and record both routine and complex communications, electronically, orally and written.
  • oAbility to overcome barriers associated with conveying highly complex technical information to a non-technical audience.
  • oAbility to train multi-disciplinary groups including clinical staff in continuous improvement skills.
  • oAbility to organise, plan and prioritise a complex strategic programme to meet appropriate deadlines typically involving other disciplines/organisations.
  • oAbility to work closely with people in other disciplines and form professional working relationships.
  • oDemonstrate an ability to carry out analysis, interpretation and comparison of complex change management and continuous improvement training issues, and to act as an expert reference point.
  • oAbility to gain an understanding of other professionals 'problem solving' requirements/
  • oTo present and showcase achievements and progress of the programme in Wales to world wide audiences through international conferences
  • oAbility to communicate effectively across different levels of an organisation
  • oAbility to develop and maintain effective working relationships with team members and other staff.
  • oCan demonstrate initiative, creativity, a flexible approach to work and a personal ethos of continuous improvement.
  • oShow an ability to gain an understanding of other professionals 'problem solving' requirements.
  • oAbility to focus, concentrate and accurately complete tasks within given timeframes whilst dealing with unscheduled interruptions e.g., changing priorities.

Desirable

  • oAbility to speak Welsh / willingness to learn.

PERSONAL ATTRIBUTES (Demonstrable)

Essential

  • oAble to meet the frequent travel needs of the post. The post holder will be required to travel to any location as required by the organisation which may be remote and distant and may mean frequent overnight stays away from home.
  • oFlexible to meet the needs of the service
  • oAble to act independently, decisively and effectively in leading a programme
  • oAbility to watch and listen to and interpret key messages and respond appropriately
  • oAble to effectively and appropriately deal with criticism and challenging people and situations
  • oAbility to positively and creatively challenge current thinking in order to develop new and better policy & operational working practices.
  • oAble to significantly influence others who are based externally, to achieve national targets without any direct authority
  • oCommitment to principles of change management
  • oCommitment to ongoing learning

Other

Essential

  • oWillingness and ability to travel.

Desirable

  • oAbility to carry resources.
  • oWelsh Speaking

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Public Health Wales

Address

2nd Floor Unit 1

Old Field Road

Pencoed

CF35 5LJ


Employer's website

https://phw.nhs.wales/ (Opens in a new tab)

Employer details

Employer name

Public Health Wales

Address

2nd Floor Unit 1

Old Field Road

Pencoed

CF35 5LJ


Employer's website

https://phw.nhs.wales/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Director of Transformation

Adele Gittoes

adele.gittoes@wales.nhs.uk

Details

Date posted

14 November 2025

Pay scheme

Agenda for change

Band

Band 8b

Salary

£65,424 to £76,021 a year per annum

Contract

Secondment

Working pattern

Full-time

Reference number

028-AC278-1125

Job locations

2nd Floor Unit 1

Old Field Road

Pencoed

CF35 5LJ


Supporting documents

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