Royal Devon University Healthcare NHS Foundation Trust

General Porter

This job is now closed

Job summary

The General Portering department at the Royal Devon University Healthcare NHS Foundation Trust are looking for a - General Porter Who are:

Enthusiastic, motivated people who are passionate in providing an excellent patient care experience,

To provide a flexible, efficient quality service extending care and consideration to patients, staff and visitors.
To receive work requests via Telephone, e-mail, face to face and the Trusts in-house task Management System (TMS). (PRS System Include My Care System/Devices), take prompt and appropriate action in a courteous and helpful manner. In order to ensure that an effective and timely service is delivered to all service users.
Prioritise work and direct staff accordingly, via 2-way radio and telephone to ensure optimum use of resource.
To undertake all Portering and Support worker duties, Dispatching, Corridor Clearance, Furniture Request / Office Moves, Portering and reception duties, whilst working at the Centre for Womens Health reception and any other Facilities Role commensurate with their banding.

Main duties of the job

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

About us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.

Date posted

19 February 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

185-1562-9793

Job locations

Royal Devon University Healthcare NHS Foundation Trust

Exeter

Devon

EX2 5DW

Job description

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

An exciting opportunity has arisen for an enthusiastic and motivated individual to join the Portering Team at Royal Devon University Healthcare NHS Foundation Trust, - The successful candidate will report into a member of the Portering Leadership Team:

Please see below more information about the Portering teams role and responsibilities:

Work closely with the Portering Operations Manager, Site Practitioners and On-Call teams out of hours, weekends and normal office hours to prioritise operational requirements.
To assist the Portering Operations Manager in managing the Portering duties and performance of the Portering staff across the Trust.
To undertake a shift working pattern, 12 hr shifts, including nights, days, weekends and bank holidays for which allowances will be paid.
To contribute to the on-going development and delivery of the Portering services.
To work alongside the Portering Operations Manager to assess the requirements of the Portering departments operational needs and assign staff accordingly to meet the needs and demands of the service.
To contribute to the delivery of a quality service to all patients, staff and visitors in accordance with the Trusts purpose and values.
To provide a flexible, efficient quality service extending care and consideration to patients, staff and visitors.
To receive work requests via Telephone and the Trust My Care computer system and take prompt and appropriate action in a courteous and helpful manner in order to ensure that an effective and timely service is delivered to all users.
To Supervise and prioritise work and direct staff accordingly, via 2-way radio, telephone and the My Care system to ensure optimum use of resources.
To ensure duties carried out by Dispatchers/Porters are completed accurately and in a timely way.
Corridor Clearance duties in line with the Trusts Fire Advisory regulations.
Furniture / Office move requests.

Working Pattern: 12 hour shifts, including nights, days, weekends and bank holidays for which allowances will be paid

Interview Date: Monday 17 March 2025 / Tuesday 18 March 2025

For further information please contact: Garth Saunders; Portering Manager on 07770692677 or garth.saunders@nhs.net. Craig McIvor; Portering Operations Manager on 07425413770 or craig.mcivor2@nhs.net

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Job description

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

Please see below more information about the Portering teams role and responsibilities:

Work closely with the Portering Operations Manager, Site Practitioners and On-Call teams out of hours, weekends and normal office hours to prioritise operational requirements.
To assist the Portering Operations Manager in managing the Portering duties and performance of the Portering staff across the Trust.
To undertake a shift working pattern, 12 hr shifts, including nights, days, weekends and bank holidays for which allowances will be paid.
To contribute to the on-going development and delivery of the Portering services.
To work alongside the Portering Operations Manager to assess the requirements of the Portering departments operational needs and assign staff accordingly to meet the needs and demands of the service.
To contribute to the delivery of a quality service to all patients, staff and visitors in accordance with the Trusts purpose and values.
To provide a flexible, efficient quality service extending care and consideration to patients, staff and visitors.
To receive work requests via Telephone and the Trust My Care computer system and take prompt and appropriate action in a courteous and helpful manner in order to ensure that an effective and timely service is delivered to all users.
To Supervise and prioritise work and direct staff accordingly, via 2-way radio, telephone and the My Care system to ensure optimum use of resources.
To ensure duties carried out by Dispatchers/Porters are completed accurately and in a timely way.
Corridor Clearance duties in line with the Trusts Fire Advisory regulations.
Furniture / Office move requests.

Working Pattern: 12 hour shifts, including nights, days, weekends and bank holidays for which allowances will be paid

Interview Date: Monday 17 March 2025 / Tuesday 18 March 2025

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Person Specification

General Requirements

Essential

See job description text above, and (where applicable) you can download a copy of the full job description

Desirable

See job description text above, and (where applicable) you can download a copy of the full job description

Person Specification

General Requirements

Essential

See job description text above, and (where applicable) you can download a copy of the full job description

Desirable

See job description text above, and (where applicable) you can download a copy of the full job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Devon University Healthcare NHS Foundation Trust

Address

Royal Devon University Healthcare NHS Foundation Trust

Exeter

Devon

EX2 5DW

Employer's website

https://royaldevon.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Devon University Healthcare NHS Foundation Trust

Address

Royal Devon University Healthcare NHS Foundation Trust

Exeter

Devon

EX2 5DW

Employer's website

https://royaldevon.nhs.uk/ (Opens in a new tab)