Job summary
Are you caring, reliable, and passionate about supporting
patients in Hambleton & Richmondshire?
Heartbeat Primary Care CIC is looking for a dedicated Receptionist
to join our Clinical Services team to deliver high-quality care across our hub
sites.
This is a key role in the Better Access team. You will be
responsible for providing an efficient reception function that includes some
specific administration duties.
This post is offered as a "Bank"position with a
variety of shifts available during working hours, evenings and weekends,
offering you the flexibility of when you work.
If you're passionate about delivering excellent patient
care, enjoy working as part of a supportive multidisciplinary team, and are
looking for a rewarding role within a dynamic healthcare environment, we would
be delighted to hear from you!
Rates of Pay - Enhanced Access (Evenings and Weekends)
Receptionist - £15.00 plus 12.07% annual leave allowance
Rates of Pay - In Hours (Between 8.00am - 6.00pm)
Receptionist - £12.50 plus 12.07% annual leave allowance
Main duties of the job
To ensure the front of house service of meeting and greeting
is welcoming and portrays our standards of high quality, professional and
patient-focused care.
To deal with patients, visitors and colleagues in a
courteous manner, using your skills to ensure general queries are dealt with
efficiently.
To ensure a high focus on customer satisfaction by dealing
with queries in a speedy and accurate manner whilst being sensitive to the
needs of the patients or the situation.
To work to protocols in relation to duties required of the
role
To provide chaperoning service where requested by the
clinician and/or patient.
To ensure patient confidentiality, including the use of the
computer system and visibility of the screen as well as the transfer of written
and verbal communication.
About us
Heartbeat Primary Care Community Interest Company is the GP Federation for the three Primary Care Networks (PCNs) of Hambleton (North & South) and Richmondshire. Our shareholders are the GP Practices in these localities.
Heartbeat's mission is to improve health and care by supporting the communities we serve with innovative quality services. As well as providing support and opportunities for at-scale working to our member practices and PCNs, we are a healthcare provider delivering a range of General Practice services from multiple locations across the area, including for patients of our own list at Harewood Medical Practice.
We deliver various clinical services during the week, on evenings and weekends to patients in various locations across Hambleton, Richmondshire.
Job description
Job responsibilities
Job responsibilities
The Enhanced Access service operates on behalf of Hambleton and Richmondshire PCNs and is delivered from a number of local General Practices and hospital.
The role is to cover a variety of shifts which are convenient to you. We offer in hours shifts (14.00-18.00hrs), and shifts on an evening (18.30 - 20.00hrs) and weekends (Sat 09.00-17.00hrs & Sun 09.00-13.00hrs).
We have many clinical services which require the expertise of a Receptionist to complete the service delivery team.
Communication
Communicate
sensitively and effectively with patients, carers, and team members.
Adapt
communication methods to suit patients' individual needs, backgrounds, and
understanding and perspectives.
Maintain
open, respectful, and professional communication within the team and with
external partners.
Represent
patients needs and perspectives when appropriate.
Quality of Care
Manage your workload effectively, maintaining
high standards of patient care.
Adhere
strictly to confidentiality and data protection regulations.
Uphold
Duty of Candour and safeguarding responsibilities for vulnerable patients.
Health & Safety
Follow
the practices Health & Safety policy.
Identify
risks in the workplace and act to reduce them.
Report
accidents or incidents and ensure follow-up actions are taken.
Teamwork
Work
collaboratively and supportively within the multidisciplinary team.
Contribute
to service development and local health initiatives.
Development
Ensure
all mandatory training is kept up to date
Educate
and support patients, families, and carers.
Equality, Diversity & Inclusion
Respect
the rights, dignity, and individual needs of all patients and colleagues.
Promote
an inclusive and non-judgemental environment.
Acknowledge
and support diversity in all interactions.
Use of IT and Data
Use
clinical IT systems (e.g. SystmOne, NHS Mail) effectively to manage
patient data and tasks.
Input
and process data using appropriate coding and templates.
Confidentiality
All patient and practice information must be treated as
strictly confidential and only shared with authorised individuals, in line with
practice policies and data protection regulations.
Time and Resource Management
Contribute
to improving team efficiency and service delivery.
Job description
Job responsibilities
Job responsibilities
The Enhanced Access service operates on behalf of Hambleton and Richmondshire PCNs and is delivered from a number of local General Practices and hospital.
The role is to cover a variety of shifts which are convenient to you. We offer in hours shifts (14.00-18.00hrs), and shifts on an evening (18.30 - 20.00hrs) and weekends (Sat 09.00-17.00hrs & Sun 09.00-13.00hrs).
We have many clinical services which require the expertise of a Receptionist to complete the service delivery team.
Communication
Communicate
sensitively and effectively with patients, carers, and team members.
Adapt
communication methods to suit patients' individual needs, backgrounds, and
understanding and perspectives.
Maintain
open, respectful, and professional communication within the team and with
external partners.
Represent
patients needs and perspectives when appropriate.
Quality of Care
Manage your workload effectively, maintaining
high standards of patient care.
Adhere
strictly to confidentiality and data protection regulations.
Uphold
Duty of Candour and safeguarding responsibilities for vulnerable patients.
Health & Safety
Follow
the practices Health & Safety policy.
Identify
risks in the workplace and act to reduce them.
Report
accidents or incidents and ensure follow-up actions are taken.
Teamwork
Work
collaboratively and supportively within the multidisciplinary team.
Contribute
to service development and local health initiatives.
Development
Ensure
all mandatory training is kept up to date
Educate
and support patients, families, and carers.
Equality, Diversity & Inclusion
Respect
the rights, dignity, and individual needs of all patients and colleagues.
Promote
an inclusive and non-judgemental environment.
Acknowledge
and support diversity in all interactions.
Use of IT and Data
Use
clinical IT systems (e.g. SystmOne, NHS Mail) effectively to manage
patient data and tasks.
Input
and process data using appropriate coding and templates.
Confidentiality
All patient and practice information must be treated as
strictly confidential and only shared with authorised individuals, in line with
practice policies and data protection regulations.
Time and Resource Management
Contribute
to improving team efficiency and service delivery.
Person Specification
Qualifications
Essential
- GCSE English language, grade C or above (or equivalent)
Desirable
- NVQ 2/3 Customer service (or equivalent)
Experience
Essential
- Experience of working in Primary Care
- Ability to deal confidently and courteously with people both in person and over the telephone.
- Ability to work flexibly as a team member
- Able to work on own initiative and prioritise workload
- Empathetic, honest, caring, Diplomatic and considered
- Able to work under pressure
- IT skills Microsoft based
Desirable
Person Specification
Qualifications
Essential
- GCSE English language, grade C or above (or equivalent)
Desirable
- NVQ 2/3 Customer service (or equivalent)
Experience
Essential
- Experience of working in Primary Care
- Ability to deal confidently and courteously with people both in person and over the telephone.
- Ability to work flexibly as a team member
- Able to work on own initiative and prioritise workload
- Empathetic, honest, caring, Diplomatic and considered
- Able to work under pressure
- IT skills Microsoft based
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
