Job summary
We are looking for a curious, analytical and commercially minded individual to join us as our new Commercial Development Coordinator.
In this role, you will support the Commercial Development Manager to identify, shape, test and progress new service and business opportunities across ECCH and its subsidiaries.
What you will need:
Confidence working with concepts and information that are not always clear-cut or fully defined
Ability to bring structure to emerging ideas, and turn discussion into clear, well-organised written outputs
Comfortable planning and prioritising your own workload, and keeping track of multiple strands of work
A logical, evidence-minded approach, with attention to detail and an interest in how organisations make decisions
Ability to work with different teams, listen to varying perspectives and reflect them clearly in your work
Willingness to explore feasibility, compare options and consider trade-offs when assessing opportunities
Interest in building commercial awareness through real projects and practical experience
If you recognise yourself in this profile, even if you have not worked in a commercial role before, we would be interested in hearing from you. We are looking for people who think clearly, ask good questions and are willing to learn and build capability through real, applied work.
Main duties of the job
You will contribute across the development process, working with colleagues to:
Scan for potential opportunities and early ideas using insight from services, partners, market intelligence and local needs
Help make sense of complex or incomplete information, testing assumptions and identifying what would need to be true for an opportunity to work
Work with operational, finance, clinical and governance colleagues to understand delivery implications, risks, resource needs and capacity constraints
Help define, compare and present different delivery approaches, capturing trade-offs, dependencies and alignment with organisational priorities
Prepare clear, structured outputs such as summaries, models, option papers or early business proposals to support decision-making
Keep track of how opportunities evolve, ensuring assumptions, reasoning and changes are clearly documented as options are refined
And any other commercial challenges and opportunities that may arise as work develops.
Shortlisted candidates will be invited to an in-person interview, which will include a short presentation. Details will be provided in advance to allow for preparation. If you require any reasonable adjustments for the interview process, please let us know when invited.
About us
ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.
We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - www.ecch.org. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.
At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.
We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received.
AI
We recognise that AI tools are increasingly used in
professional settings. While we encourage strong applications, we value
authenticity and an accurate reflection of skills and experience.
Applicants must declare if AI has been used to complete
their application, including responses that are directly copied or
significantly shaped by AI tools.
By submitting this application, you confirm that all
information provided is a true and accurate representation of your own skills,
knowledge, and experience.
Job description
Job responsibilities
Market Research & Opportunity Assessment
Conduct desk-based research to identify and support
the assessment of new business opportunities in line with ECCHs strategic
priorities.
Support the maintenance of up-to-date intelligence
on market trends, competitor activity, and potential partners.
Support the evaluation and feedback on
emerging opportunities and intelligence, relevant to ECCHs strategy, which
will then inform business development plans, identifying opportunities,
solutions, and priorities.
Contribute to the structured analysis of the
organisations strengths and capabilities, coordinating information and
operational intelligence to support strategic decision-making.
Business Development & Proposal Support
Work with the Commercial Development Manager
and other key colleagues to identify and propose priority areas for new
business development, aligned to ECCHs strategic goals and develop compelling
proposals under direction or as part of a team.
Work with the Commercial Development Manager
to develop and deliver systems and procedures that support the development of
new business, including those that track opportunity pipelines, success rates,
and market activity.
Support the Commercial Development Manager to
deliver compelling and effective new business proposals and business cases by
gathering inputs from internal teams and ensuring deadlines are met.
Assist with managing timelines, version
control, and submission logistics.
Contribute to the development and maintenance
of proposal templates, standard content libraries and formatting guides.
Maintain business development systems and
trackers (e.g. pipeline dashboards, success rate logs, opportunity registers).
Support the collation of documentation for
internal governance and reporting purposes related to commercial activity.
Support the development of financial costings
for business cases, proposals and tenders by liaising with finance colleagues
and collating required information.
Project coordination & Support
Assist with the planning and coordination of
business development projects.
Organise and facilitate project meetings,
including agenda preparation, taking minutes, and tracking follow-up actions.
Maintain project documentation including risk
and issue logs in line with governance standards.
Track delivery milestones and highlight
potential risks or delays to the Business Development Manager.
Administrative & General Responsibilities
Undertakes duties under the supervision of
the Business Development Manager and escalates issues appropriately.
Maintain organised records and filing systems
for business development activities in accordance with data protection and
governance standards.
Support the team with general administrative
duties such as diary coordination, document formatting, and meeting scheduling.
Undertake other duties commensurate with the
role and grade as required to support the business development function.
General
All roles within East Coast Community
Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature
Behaviours in the care and service they provide to patients, service users,
stakeholders and colleagues. All members of staff should consider these as an
essential part of their job role.
Our Values outline the core behaviours that
we can all achieve and are summarised as an acronym within the word
CARE. These stand for: Compassion, Action, Respect and Everyone.
Underpinning our Values are our Signature
Behaviours which highlight by taking the right actions we continue to build a
strong culture. Our four Signature
Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My
Accountability, My Responsibility | Respect - Respect Our Resources: People,
Time and Money | Everyone - Work Together, Achieve Together.
Job description
Job responsibilities
Market Research & Opportunity Assessment
Conduct desk-based research to identify and support
the assessment of new business opportunities in line with ECCHs strategic
priorities.
Support the maintenance of up-to-date intelligence
on market trends, competitor activity, and potential partners.
Support the evaluation and feedback on
emerging opportunities and intelligence, relevant to ECCHs strategy, which
will then inform business development plans, identifying opportunities,
solutions, and priorities.
Contribute to the structured analysis of the
organisations strengths and capabilities, coordinating information and
operational intelligence to support strategic decision-making.
Business Development & Proposal Support
Work with the Commercial Development Manager
and other key colleagues to identify and propose priority areas for new
business development, aligned to ECCHs strategic goals and develop compelling
proposals under direction or as part of a team.
Work with the Commercial Development Manager
to develop and deliver systems and procedures that support the development of
new business, including those that track opportunity pipelines, success rates,
and market activity.
Support the Commercial Development Manager to
deliver compelling and effective new business proposals and business cases by
gathering inputs from internal teams and ensuring deadlines are met.
Assist with managing timelines, version
control, and submission logistics.
Contribute to the development and maintenance
of proposal templates, standard content libraries and formatting guides.
Maintain business development systems and
trackers (e.g. pipeline dashboards, success rate logs, opportunity registers).
Support the collation of documentation for
internal governance and reporting purposes related to commercial activity.
Support the development of financial costings
for business cases, proposals and tenders by liaising with finance colleagues
and collating required information.
Project coordination & Support
Assist with the planning and coordination of
business development projects.
Organise and facilitate project meetings,
including agenda preparation, taking minutes, and tracking follow-up actions.
Maintain project documentation including risk
and issue logs in line with governance standards.
Track delivery milestones and highlight
potential risks or delays to the Business Development Manager.
Administrative & General Responsibilities
Undertakes duties under the supervision of
the Business Development Manager and escalates issues appropriately.
Maintain organised records and filing systems
for business development activities in accordance with data protection and
governance standards.
Support the team with general administrative
duties such as diary coordination, document formatting, and meeting scheduling.
Undertake other duties commensurate with the
role and grade as required to support the business development function.
General
All roles within East Coast Community
Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature
Behaviours in the care and service they provide to patients, service users,
stakeholders and colleagues. All members of staff should consider these as an
essential part of their job role.
Our Values outline the core behaviours that
we can all achieve and are summarised as an acronym within the word
CARE. These stand for: Compassion, Action, Respect and Everyone.
Underpinning our Values are our Signature
Behaviours which highlight by taking the right actions we continue to build a
strong culture. Our four Signature
Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My
Accountability, My Responsibility | Respect - Respect Our Resources: People,
Time and Money | Everyone - Work Together, Achieve Together.
Person Specification
Personal Attributes
Essential
- Professional and confident when liaising with colleagues, stakeholders, and partners at all levels.
- Assertive
- Flexible
- Enthusiastic
- Logical thinker, and problem solver
- Able to remain effective and efficient under pressure
- Able to work both independently and as part of a team
- Willingness and ability to work across different sites
- Commitment to personal development and continuous learning
- Strong attention to detail and commitment to maintaining high standards in work.
- Ability to embrace our Culture, Values and Signature Behaviours:
- (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
- Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
Skills and Knowledge
Essential
- Excellent verbal and written communication skills, with the ability to tailor messages for a range of audiences.
- Ability to present information effectively in meetings or presentations.
- Confident user of Microsoft Office (Word, Excel, PowerPoint, Outlook) to prepare documents, presentations and reports.
- Ability to plan, prioritise and manage multiple tasks and deadlines independently.
- Strong organisational skills, with attention to detail and accuracy.
Desirable
- Knowledge of working within a healthcare environment
- Knowledge of working in a commercial environment
- Ability to develop clear, concise, and well-structured reports and business documentation
- Confidence in supporting discussions or meetings with internal and external stakeholders.
- Understanding of the principles of financial costing and resource planning in the context of healthcare or service development
Qualifications
Essential
- Educated to degree level or able to demonstrate equivalent knowledge and experience relevant to the role.
Desirable
- Educated to degree level (or equivalent) in Business Management, Marketing or related discipline.
Experience
Essential
- Demonstrable experience of contributing to the successful coordination or delivery of projects, including managing deadlines and producing supporting documentation.
- Proven track record of coordinating or supporting projects of any size, including planning activities, meeting deadlines and producing clear documentation.
- Experience working with a variety of stakeholders (e.g. colleagues in other teams, external partners, clients or service users) to gather information and move work forward.
- Evidence of producing written outputs that demonstrate clarity, accuracy and an eye for detail.
- Competent user of Microsoft Office (or equivalent productivity tools) to analyse data and present information.
Desirable
- Experience supporting the preparation or coordination of costing inputs for bids or proposals.
- Experience of supporting commercial, business development, or project activities.
- Exposure to business development or income generation tasks such as market research, bid/proposal writing, tender submissions or sales support.
- Experience collating basic financial or resource information (budgets, costings, forecasts) to support decision making.
- Familiarity with regulated or mission driven environments
Person Specification
Personal Attributes
Essential
- Professional and confident when liaising with colleagues, stakeholders, and partners at all levels.
- Assertive
- Flexible
- Enthusiastic
- Logical thinker, and problem solver
- Able to remain effective and efficient under pressure
- Able to work both independently and as part of a team
- Willingness and ability to work across different sites
- Commitment to personal development and continuous learning
- Strong attention to detail and commitment to maintaining high standards in work.
- Ability to embrace our Culture, Values and Signature Behaviours:
- (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
- Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
Skills and Knowledge
Essential
- Excellent verbal and written communication skills, with the ability to tailor messages for a range of audiences.
- Ability to present information effectively in meetings or presentations.
- Confident user of Microsoft Office (Word, Excel, PowerPoint, Outlook) to prepare documents, presentations and reports.
- Ability to plan, prioritise and manage multiple tasks and deadlines independently.
- Strong organisational skills, with attention to detail and accuracy.
Desirable
- Knowledge of working within a healthcare environment
- Knowledge of working in a commercial environment
- Ability to develop clear, concise, and well-structured reports and business documentation
- Confidence in supporting discussions or meetings with internal and external stakeholders.
- Understanding of the principles of financial costing and resource planning in the context of healthcare or service development
Qualifications
Essential
- Educated to degree level or able to demonstrate equivalent knowledge and experience relevant to the role.
Desirable
- Educated to degree level (or equivalent) in Business Management, Marketing or related discipline.
Experience
Essential
- Demonstrable experience of contributing to the successful coordination or delivery of projects, including managing deadlines and producing supporting documentation.
- Proven track record of coordinating or supporting projects of any size, including planning activities, meeting deadlines and producing clear documentation.
- Experience working with a variety of stakeholders (e.g. colleagues in other teams, external partners, clients or service users) to gather information and move work forward.
- Evidence of producing written outputs that demonstrate clarity, accuracy and an eye for detail.
- Competent user of Microsoft Office (or equivalent productivity tools) to analyse data and present information.
Desirable
- Experience supporting the preparation or coordination of costing inputs for bids or proposals.
- Experience of supporting commercial, business development, or project activities.
- Exposure to business development or income generation tasks such as market research, bid/proposal writing, tender submissions or sales support.
- Experience collating basic financial or resource information (budgets, costings, forecasts) to support decision making.
- Familiarity with regulated or mission driven environments
.jpg){kind=logo}
