Job summary
The post holder will be required to support the Operational Divisional Lead in the Operational and strategic delivery of high quality, clinically effective, patient focused services. Including, activity monitoring, performance, financial and quality targets - including supporting / leading on key operational projects as required to deliver multiple services.
This post requires the post-holder to work in an integrated approach with Primary Care, CCG, Acute Care, Mental Health, Social Care and Designated Community Specialist Services, this list is not exhaustive.
Main duties of the job
- To lead on delivering the strategic and operational objectives including supporting / leading on key operational projects.
- To deputise for the Assistant Director, ensuring direct reports deliver measurable, safe, high quality care and maintain a safe appropriate workforce.
- To support the Assistant Director in the delivery of high quality, clinically effective, patient focused services and the achievement of access, activity, financial and quality targets.
- To have partnership wide strategic and operational responsibility, to ensure consistency and equity of service delivery across community services and on behalf of the organisation.
- To have operational responsibility for business continuity and to ensure the safe and qualitative delivery of multiple clinical pathway and services.
About us
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:
Vision: Transforming Lives
Values: Care, Innovation and Compassion
Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.
We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
Eligible for NHS Pension
Job description
Job responsibilities
Planning and Organisation
- Detecting and supporting the identification of opportunities, particularly within the Service and associated community specialist services.
- Plan and organise complex activities across a range of directorates.
- Create momentum and pace to ensure delivery against tight and challenging timescales.
- Successfully deliver the necessary changes and associated patient benefits on time, to quality and within budget.
- Ensure a project management approach with effective governance and controls in place to deliver the project objectives and enable effective oversight by the project board.
- Develop business cases as and when required to secure sustainable change and support the delivery of the corporate objectives.
- Provide regular written reports for the project board and other executive boards / committees as and when required.
Leadership and Management
- Lead significant improvements and change management within the Service and beyond.
- Work autonomously, with minimal supervision, using own initiative to make operational decisions often without reference to others.
- Maintain effective working relationships with other members of community Services, integrating into both improvement and operational teams and promoting matrix working.
- Work in a strong and effective corporate manner with key stakeholders to clarify, translate and deliver effective outcomes to agreed (inter)national standards and best practice guidelines.
- Build effective alliances to ensure all clinical directorates are clear about what is expected and are working together to deliver the required changes to positively impact on patient safety and experience.
- Build strong influential relationships with staff at all levels in a politically sensitive and sometimes contentious environment.
- Provide strong visible project leadership within the organisation to ensure project priorities are understood and reflect the needs of patients.
- Act as a leader for change, ensuring that all activities and plans are effective, fresh and in line with the latest thinking and reflect Provides values.
- Provide practical knowledge, interpreting a wide range of highly complex information, and providing clear explanations and expert guidance to a wide group of clinicians and senior managers.
Communication and Relationship Skills
- Ensure contentious feedback is delivered confidently and sensitively.
- Managing complex political relationships at a senior level.
- Listen to and understand complex information, both implicit and explicit.
- Listen to and appreciate the complexity of a range of views, adopt effective questioning techniques.
- Respond appropriately to queries and complaints.
- Negotiate assertively and present highly developed theoretical and practical knowledge across a range of professional issues.
- Adopt a sensitive manner and use appropriate language for each situation, lead, persuade and influence others effectively.
- Write effectively for a range of complex situations and contexts.
Responsibility for Human Resources/Supervision or Management of others
- Responsible for operationally managing defined reports within the multiple Service.
- Responsible for operationally managing and supervising employees based within multiple services.
- Responsible for relevant Human Resources procedures and processes relating to multiple teams being managed.
Responsibility for Finance/Resources or Budget
- Budget holder for multiple services.
- Work in partnership with the Assistant Director and Executive Clinical Director, for the Business Unit to effectively communicate the financial plan to the workforce. Take action to ensure that financial drivers and impacts are understood by colleagues and decision making in the service is underpinned by sound financial awareness. Delivering on financial savings plans by year end that are related to the delivery of workforce planning projects.
- Delegated responsible lead for ensuring that multiple service budget performance is delivered according to financial framework. Promoting service efficiency, demonstrate cost effectiveness and embed a culture of value for money against agreed clinical quality outcomes.
Workforce Planning and Service Development
- Through strategic leadership, shape the workforce within own designated areas and services to deliver the strategic intentions outlined in any Transformation project plan and/or organisational development strategy.
- Lead projects to improve productivity across the workforce within multiple services
- To lead on .the delivery of organisational workforce priorities and objectives.
Use of Information Resources
- Constantly assess and evaluate the interdependency of the project(s) in order to make informed and appropriate judgments and take necessary action.
- Ensure that existing local, (inter)national data and research evidence are fully utilised in support of the project.
- Ensure the project is appropriately evaluated throughout its lifespan by internal review and external evaluation, including ongoing development and maintenance of a learning log.
- Responsible for the use and maintenance several IT systems and resources.
Responsibility for Patient Care
- Key deliverables for this role are related to the implementation of workforce plans and safe and effective staffing in Service. The delivery of these workforce changes are directly linked to improvements in patient care. They will ensure that the quality and safety of both patients and staff is consistently maintained by supporting managers to understand safe staffing levels, dependency scoring, caseload management and utilisation of bank and agency staffing. All of the above are directly linked to improvements in the quality and safety outcomes for service users.
Other
There may be a requirement to undertake other duties as reasonably required to support the organisation, which may include work at other organisations managed locations. This may also include work outside of the post holders normal sphere of activities, including functions not detailed within this job description or working within another location, environment or NHS Trust. However, the post holder will not be required to undertake any function for which he or she is not trained or qualified to perform. Normal health & safety procedures would continue to apply and accountability remains with Provide.
This job description is not intended to be exhaustive but indicates the main functions of the post as presently constituted. Periodic reviews should be carried out to ensure that the job description reflects the job being performed and to incorporate any changes. It is hoped that agreement can be reached with regards to any reasonable changes. If this is not possible, the organisation reserves the right to make changes to the job description after consultation with the post holder.
The post holder must familiarise his or her self with, and adhere to, all Provide policies and procedures, including (but not exhaustively):
- Equality and Diversity,
- Health and Safety,
- Risk Management,
- No Smoking policy
- Information Governance including Data Protection
- Business Continuity/Civil Emergencies
Copies of these documents/policies can be found on the staff intranet under both the Workforce and Provide Policies sections.
Infection Prevention & Control
The post holder is accountable and responsible for the prevention and control of healthcare associated infections and must comply with the standards set by the Health Act 2006: Code of Practice for the prevention and control of healthcare associated infections (revised January 2008).
Safeguarding Children, Young People & Vulnerable Adults
Safeguarding is a key priority of the organisation. Staff must always be alert to the possibility of harm to children, young people and vulnerable adults through abuse and neglect. This includes being aware of the adults who may find parenting difficult. All staff should be able to recognise the indicators of abuse and know how to act on them, including the correct processes and decisions to be undertaken when sharing information. The depth of knowledge you work from must be commensurate with your role and responsibilities. All staff must follow the Safeguarding policies and guidelines, know how to seek specialist advice and must make themselves available for training and supervision as required.
Job description
Job responsibilities
Planning and Organisation
- Detecting and supporting the identification of opportunities, particularly within the Service and associated community specialist services.
- Plan and organise complex activities across a range of directorates.
- Create momentum and pace to ensure delivery against tight and challenging timescales.
- Successfully deliver the necessary changes and associated patient benefits on time, to quality and within budget.
- Ensure a project management approach with effective governance and controls in place to deliver the project objectives and enable effective oversight by the project board.
- Develop business cases as and when required to secure sustainable change and support the delivery of the corporate objectives.
- Provide regular written reports for the project board and other executive boards / committees as and when required.
Leadership and Management
- Lead significant improvements and change management within the Service and beyond.
- Work autonomously, with minimal supervision, using own initiative to make operational decisions often without reference to others.
- Maintain effective working relationships with other members of community Services, integrating into both improvement and operational teams and promoting matrix working.
- Work in a strong and effective corporate manner with key stakeholders to clarify, translate and deliver effective outcomes to agreed (inter)national standards and best practice guidelines.
- Build effective alliances to ensure all clinical directorates are clear about what is expected and are working together to deliver the required changes to positively impact on patient safety and experience.
- Build strong influential relationships with staff at all levels in a politically sensitive and sometimes contentious environment.
- Provide strong visible project leadership within the organisation to ensure project priorities are understood and reflect the needs of patients.
- Act as a leader for change, ensuring that all activities and plans are effective, fresh and in line with the latest thinking and reflect Provides values.
- Provide practical knowledge, interpreting a wide range of highly complex information, and providing clear explanations and expert guidance to a wide group of clinicians and senior managers.
Communication and Relationship Skills
- Ensure contentious feedback is delivered confidently and sensitively.
- Managing complex political relationships at a senior level.
- Listen to and understand complex information, both implicit and explicit.
- Listen to and appreciate the complexity of a range of views, adopt effective questioning techniques.
- Respond appropriately to queries and complaints.
- Negotiate assertively and present highly developed theoretical and practical knowledge across a range of professional issues.
- Adopt a sensitive manner and use appropriate language for each situation, lead, persuade and influence others effectively.
- Write effectively for a range of complex situations and contexts.
Responsibility for Human Resources/Supervision or Management of others
- Responsible for operationally managing defined reports within the multiple Service.
- Responsible for operationally managing and supervising employees based within multiple services.
- Responsible for relevant Human Resources procedures and processes relating to multiple teams being managed.
Responsibility for Finance/Resources or Budget
- Budget holder for multiple services.
- Work in partnership with the Assistant Director and Executive Clinical Director, for the Business Unit to effectively communicate the financial plan to the workforce. Take action to ensure that financial drivers and impacts are understood by colleagues and decision making in the service is underpinned by sound financial awareness. Delivering on financial savings plans by year end that are related to the delivery of workforce planning projects.
- Delegated responsible lead for ensuring that multiple service budget performance is delivered according to financial framework. Promoting service efficiency, demonstrate cost effectiveness and embed a culture of value for money against agreed clinical quality outcomes.
Workforce Planning and Service Development
- Through strategic leadership, shape the workforce within own designated areas and services to deliver the strategic intentions outlined in any Transformation project plan and/or organisational development strategy.
- Lead projects to improve productivity across the workforce within multiple services
- To lead on .the delivery of organisational workforce priorities and objectives.
Use of Information Resources
- Constantly assess and evaluate the interdependency of the project(s) in order to make informed and appropriate judgments and take necessary action.
- Ensure that existing local, (inter)national data and research evidence are fully utilised in support of the project.
- Ensure the project is appropriately evaluated throughout its lifespan by internal review and external evaluation, including ongoing development and maintenance of a learning log.
- Responsible for the use and maintenance several IT systems and resources.
Responsibility for Patient Care
- Key deliverables for this role are related to the implementation of workforce plans and safe and effective staffing in Service. The delivery of these workforce changes are directly linked to improvements in patient care. They will ensure that the quality and safety of both patients and staff is consistently maintained by supporting managers to understand safe staffing levels, dependency scoring, caseload management and utilisation of bank and agency staffing. All of the above are directly linked to improvements in the quality and safety outcomes for service users.
Other
There may be a requirement to undertake other duties as reasonably required to support the organisation, which may include work at other organisations managed locations. This may also include work outside of the post holders normal sphere of activities, including functions not detailed within this job description or working within another location, environment or NHS Trust. However, the post holder will not be required to undertake any function for which he or she is not trained or qualified to perform. Normal health & safety procedures would continue to apply and accountability remains with Provide.
This job description is not intended to be exhaustive but indicates the main functions of the post as presently constituted. Periodic reviews should be carried out to ensure that the job description reflects the job being performed and to incorporate any changes. It is hoped that agreement can be reached with regards to any reasonable changes. If this is not possible, the organisation reserves the right to make changes to the job description after consultation with the post holder.
The post holder must familiarise his or her self with, and adhere to, all Provide policies and procedures, including (but not exhaustively):
- Equality and Diversity,
- Health and Safety,
- Risk Management,
- No Smoking policy
- Information Governance including Data Protection
- Business Continuity/Civil Emergencies
Copies of these documents/policies can be found on the staff intranet under both the Workforce and Provide Policies sections.
Infection Prevention & Control
The post holder is accountable and responsible for the prevention and control of healthcare associated infections and must comply with the standards set by the Health Act 2006: Code of Practice for the prevention and control of healthcare associated infections (revised January 2008).
Safeguarding Children, Young People & Vulnerable Adults
Safeguarding is a key priority of the organisation. Staff must always be alert to the possibility of harm to children, young people and vulnerable adults through abuse and neglect. This includes being aware of the adults who may find parenting difficult. All staff should be able to recognise the indicators of abuse and know how to act on them, including the correct processes and decisions to be undertaken when sharing information. The depth of knowledge you work from must be commensurate with your role and responsibilities. All staff must follow the Safeguarding policies and guidelines, know how to seek specialist advice and must make themselves available for training and supervision as required.
Person Specification
educational
Essential
- minimum BSc educational level
Desirable
Experience
Essential
- At least 3 years experience in senior clinical role
Desirable
- Specialist practitioner qualification
Person Specification
educational
Essential
- minimum BSc educational level
Desirable
Experience
Essential
- At least 3 years experience in senior clinical role
Desirable
- Specialist practitioner qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
