Job summary
Join us as a Wellbeing Practitioner at Alexandra Wellbeing House, where we offer a safe and restorative environment for people experiencing acute emotional distress. This is a meaningful opportunity to support individuals at vulnerable moments in their lives, working in close partnership with Gloucestershire Health and Care NHS Foundation Trust.
In this role, you will provide personalised, non-clinical wellbeing support, helping people regain stability, build confidence, and develop practical strategies that promote their ongoing recovery. You will work collaboratively with NHS Crisis Resolution Home Treatment Teams, ensuring clear pathways, timely assessments and a seamless, person-centred experience for those who access the service.
Alexandra Wellbeing House is part of Swindon & Gloucestershire Mind, an organisation committed to high-quality, compassionate support. You will join a dedicated team rooted in strong values, professional integrity and a shared commitment to improving local mental health provision.
We offer structured training, ongoing supervision, and genuine opportunities for development. Your contribution will help shape an innovative service and make a tangible difference in the lives of people across Gloucestershire.
Main duties of the job
As a Wellbeing Practitioner, you will provide personalised, practical support to individuals experiencing acute emotional distress during short stays at Alexandra Wellbeing House. Your work will involve guiding people through periods of difficulty, helping them identify their strengths, set achievable goals, and develop safety plans that promote stability and confidence.
You will collaborate closely with NHS crisis teams and internal colleagues to ensure smooth referrals, timely assessments, and a cohesive support journey for each person who accesses the service. Alongside one-to-one wellbeing work, you will help maintain a calm, safe, and welcoming environment within the house, contributing to its daily running and overall atmosphere.
The role also includes engaging with community partners, helping to raise awareness of the service, and supporting group activities that enhance coping skills, resilience, and connection. You will use organisational systems responsibly to keep accurate records and uphold high standards of professionalism.
This is a hands-on, people-focused role where your presence, judgement, and support will make a meaningful difference every day.
About us
Who we are
Swindon and Gloucestershire Mindprovide advice and support to empower anyone in our local communities experiencing a mental health problem. We campaign to improve services, raise awareness, and promote understanding.
Our Vision:We will not give up until everyone experiencing a mental health problem gets both support and respect. Swindon and Gloucestershire Mind creates services where people are recognised, valued and supported.
Our culture and values
You are joining a committed and skilled team and you will be working alongside people who are passionate about mental health care and support.
Our Values:
- SelflessnessWe will act in the best interests of the people we support.
- IntegrityWe will be principled in our work.
- ObjectivityWe will act and take decisions impartially and fairly, without discrimination or bias.
- AccountabilityWe will take responsibility for what we do and how we do it.
- OpennessWe will work and take decisions in an open and transparent manner.
- HonestyWe will be truthful and reliable.
- LeadershipWe will model Swindon & Gloucestershire Minds values and lead by example in demonstrating organisational behaviours.
Swindon & Gloucestershire Mind is committed to promoting equality, diversity and we ensure that we are an inclusive organisation, where diversity is valued, respected, and built upon. We are committed to compliance with relevant equality legislation, the Equality Act 2010, Codes of Practice, and relevant best practice guidance.
Job description
Job responsibilities
Job Title: Wellbeing Practitioner
Hours: 35 hours per week (weekend and bank holiday working may be required)
Salary: £27,000 (FTE) per annum
Location: Alexandra Wellbeing House, Gloucestershire (GL1)
Reports to: Service Manager
Job Purpose
Join the team at Alexandra Wellbeing House, working alongside Gloucestershire Health and Care NHS Foundation Trust to support individuals experiencing acute emotional distress. The role focuses on providing personalised non-clinical wellbeing support, developing safety plans, and ensuring smooth pathways for people accessing the service.
Key Responsibilities
-
Delivery of Service: Provide wellbeing support in line with established processes and guidance from the Leadership and Management Team.
-
Collaborative Partnership: Work with NHS Crisis Resolution Home Treatment Teams and internal counselling services to create effective referral, assessment, and outcomes pathways.
-
Person-Centred Support: Conduct assessments, identify strengths, co-produce goals, and develop safety plans.
-
Health and Safety: Maintain a safe, clean, and welcoming environment within the house.
-
Promotion & Networking: Build relationships with external stakeholders and promote the service across the community.
-
Group Facilitation: Set up and run group sessions aimed at improving wellbeing and resilience.
-
ICT Systems: Maintain accurate, high-quality records in accordance with organisational policies.
-
Creating a Welcoming Environment: Contribute to a friendly, empowering atmosphere for all service users.
General Responsibilities
These include maintaining confidentiality, ensuring high standards of data management, complying with health and safety requirements, promoting the service, staying informed on policy and procedure, engaging in team meetings, and participating in ongoing professional development.
Job description
Job responsibilities
Job Title: Wellbeing Practitioner
Hours: 35 hours per week (weekend and bank holiday working may be required)
Salary: £27,000 (FTE) per annum
Location: Alexandra Wellbeing House, Gloucestershire (GL1)
Reports to: Service Manager
Job Purpose
Join the team at Alexandra Wellbeing House, working alongside Gloucestershire Health and Care NHS Foundation Trust to support individuals experiencing acute emotional distress. The role focuses on providing personalised non-clinical wellbeing support, developing safety plans, and ensuring smooth pathways for people accessing the service.
Key Responsibilities
-
Delivery of Service: Provide wellbeing support in line with established processes and guidance from the Leadership and Management Team.
-
Collaborative Partnership: Work with NHS Crisis Resolution Home Treatment Teams and internal counselling services to create effective referral, assessment, and outcomes pathways.
-
Person-Centred Support: Conduct assessments, identify strengths, co-produce goals, and develop safety plans.
-
Health and Safety: Maintain a safe, clean, and welcoming environment within the house.
-
Promotion & Networking: Build relationships with external stakeholders and promote the service across the community.
-
Group Facilitation: Set up and run group sessions aimed at improving wellbeing and resilience.
-
ICT Systems: Maintain accurate, high-quality records in accordance with organisational policies.
-
Creating a Welcoming Environment: Contribute to a friendly, empowering atmosphere for all service users.
General Responsibilities
These include maintaining confidentiality, ensuring high standards of data management, complying with health and safety requirements, promoting the service, staying informed on policy and procedure, engaging in team meetings, and participating in ongoing professional development.
Person Specification
Experience
Essential
- Experience supporting people with mental health or wellbeing needs.
- Experience building supportive professional relationships with individuals in distress.
- Experience using wellbeing focused or person centred approaches.
Desirable
- Experience working with external partners such as nhs crisis teams or voluntary sector organisations.
- Experience facilitating group activities.
- Experience maintaining accurate records or using organisational information systems.
Additional Criteria
Essential
- Strong active listening and communication skills.
- Ability to build rapport and work sensitively with people experiencing emotional distress.
- Ability to work collaboratively with colleagues and external teams.
- Understanding of recovery principles and the role of local mental health services.
- Commitment to equality inclusion and co production.
- Ability to manage time prioritise tasks and maintain professional boundaries.
- Flexibility to work different shifts including weekends or bank holidays.
- Ability to travel across the local area as required.
Desirable
- Knowledge of community resources and signposting pathways.
- Confidence in promoting services and networking with external stakeholders.
Qualifications
Essential
- GCSE or equivalent level of literacy and numeracy
- Ability to demonstrate strong written and verbal communication skills
Desirable
- Degree or diploma in a relevant health or social care field such as psychology.
- Accredited qualification with a relevant professional body such as the Health and Care Professions Council or Nursing and Midwifery Council.
- Accredited training in coaching leadership or management.
Person Specification
Experience
Essential
- Experience supporting people with mental health or wellbeing needs.
- Experience building supportive professional relationships with individuals in distress.
- Experience using wellbeing focused or person centred approaches.
Desirable
- Experience working with external partners such as nhs crisis teams or voluntary sector organisations.
- Experience facilitating group activities.
- Experience maintaining accurate records or using organisational information systems.
Additional Criteria
Essential
- Strong active listening and communication skills.
- Ability to build rapport and work sensitively with people experiencing emotional distress.
- Ability to work collaboratively with colleagues and external teams.
- Understanding of recovery principles and the role of local mental health services.
- Commitment to equality inclusion and co production.
- Ability to manage time prioritise tasks and maintain professional boundaries.
- Flexibility to work different shifts including weekends or bank holidays.
- Ability to travel across the local area as required.
Desirable
- Knowledge of community resources and signposting pathways.
- Confidence in promoting services and networking with external stakeholders.
Qualifications
Essential
- GCSE or equivalent level of literacy and numeracy
- Ability to demonstrate strong written and verbal communication skills
Desirable
- Degree or diploma in a relevant health or social care field such as psychology.
- Accredited qualification with a relevant professional body such as the Health and Care Professions Council or Nursing and Midwifery Council.
- Accredited training in coaching leadership or management.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
