Job summary
Cumbria Health are currently seeking an Operational Support Officer to provide cover and support for a number of differing services and exciting community health work.
We are looking for a flexible individual to work alongside our team and partner organisations to develop clinics for the community. This role will require some travel and some Out of Hours working, based between Whitehaven and our Head Office in Carlisle.
This post is fixed term until 31st March 2026 for the Hope Haven project, with 30 hours per week available, paid at a rate of £14 per hour. There are an additional 130 hours available until 31st October 2025 for the Senhouse project, paid at a rate of £12.50 per hour.
Closing date: 21 February 2025
CNTW, Every Turn, Home Group and ICanWeCan along with other third sector providers to support individuals across Whitehaven and Copeland.
Cumbria Health will be providing the clinical workforce into this service offering the physical wrap around care to people attending other services here. This will include GP, ACP, PN & HCA clinics for complex physical issues often associated with mental health presentations, prescribing needs following consultation with a mental health practitioner, medication reviews and bloods. We will also offer some group educational sessions on a variety of topics including Healthy Hearts, Menopause, NHS digital access for example.
The successful candidate needs to be fully engaged in the service development of this new and exciting serivce.
Main duties of the job
As a member of the Operational Team, the Operational Support Officer will provide support and delivery of named appropriate services and projects. They will provide ongoing support and management of these services on a week-by-week basis dependant on funding programmes.Youwill support the Head of Operations and Clinical Lead in mobilising and operationalising new services and projects alongside other Organisational Leads. You will manage stakeholder relationships internally and externally where appropriate on named projects including Hope Haven, and throughout any mobilisation of new services.
You will work as part of the Operational team with a high level of confidentiality and professionalism, as well as excellent listening and communication skills.
All staff are expected to work to Cumbria Health Values:
- Clinically focused - Everything every one of us does is for the patient
- Responsive - We listen, and we respond quickly in a patient focussed way
- One Team - We work together to provide a high-quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts
- High Standards - We provide skilled professionals working to the highest standards who are passionate about improving patient care
- Growth & Sustainability - With our strong roots we will continue to thrive and grow
- Communities - Connecting and engaging to meet local needs
About us
Cumbria Health - CH places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for CH can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description
Job responsibilities
- To assist the Head of Operations and the Head
of Nursing in ensuring that allocated projects and associated works are
delivered.
- To lead on smaller projects where appropriate.
- Utilise the agreed project management tools
and folders, including the developing, maintaining and updating project
specific records
- To assist in establish internal and external
project reporting structures using agreed processes.
- To ensure all projects and works are
documented and utilise the agreed project management tools, including the
developing, maintaining and updating of project specific records
- To be responsible for all project
documentation and provide support to Operational staff within the project
governance structures and work alongside the Digital team where required
- Maintain a thorough understanding of all
elements of the projects to ensure an effective and informed first point of
contact to all internal and external stakeholders
- Be proactive in developing new projects and
work with all partners and service users to continue to progress projects
- To assist with the creation of reports on
project status and project progress for Project Groups liaising with Project
stakeholders and suppliers to provide the latest information.
- Assist with data quality and data collection
when required, including developing and collecting patient feedback and
service outcomes.
- To
be responsible for the provision of and execution of training sessions and
materials to both non-clinical and clinical staff
- Assists the Head of Operations in the
development of project plans and takes own actions including planning of key
work streams for individual projects when required.
- Work on own initiative, plans, co-ordinates
and supports meetings of varying levels
- Works to a high level of efficiency maximising
use of automated processes and excellent use of Microsoft products.
- Regularly undertakes research and development
activity along with survey and audits for project development purposes.
- To become competent on multiple systems used
by the Organisation when required
- To liaise closely with our key stakeholders
including CNTW, Home Group, Every Turn, ICan WeCan and The Well along with
other external organisations, practices and PCNs when required dependant on
active projects
- To
adhere to all Cumbria Health Policies and Procedures.
- Participate
and ensure own on-going development and be happy to work with the
organisation to take on training that would be beneficial to the role
- To
maintain a high level of confidentiality and comply with the Data
Protection Act. Be aware of the
nature of information dealt with and work in a manner which ensures
confidentiality and security.
- Undertake
any other activities deemed appropriate and necessary by the
organisation.
Job description
Job responsibilities
- To assist the Head of Operations and the Head
of Nursing in ensuring that allocated projects and associated works are
delivered.
- To lead on smaller projects where appropriate.
- Utilise the agreed project management tools
and folders, including the developing, maintaining and updating project
specific records
- To assist in establish internal and external
project reporting structures using agreed processes.
- To ensure all projects and works are
documented and utilise the agreed project management tools, including the
developing, maintaining and updating of project specific records
- To be responsible for all project
documentation and provide support to Operational staff within the project
governance structures and work alongside the Digital team where required
- Maintain a thorough understanding of all
elements of the projects to ensure an effective and informed first point of
contact to all internal and external stakeholders
- Be proactive in developing new projects and
work with all partners and service users to continue to progress projects
- To assist with the creation of reports on
project status and project progress for Project Groups liaising with Project
stakeholders and suppliers to provide the latest information.
- Assist with data quality and data collection
when required, including developing and collecting patient feedback and
service outcomes.
- To
be responsible for the provision of and execution of training sessions and
materials to both non-clinical and clinical staff
- Assists the Head of Operations in the
development of project plans and takes own actions including planning of key
work streams for individual projects when required.
- Work on own initiative, plans, co-ordinates
and supports meetings of varying levels
- Works to a high level of efficiency maximising
use of automated processes and excellent use of Microsoft products.
- Regularly undertakes research and development
activity along with survey and audits for project development purposes.
- To become competent on multiple systems used
by the Organisation when required
- To liaise closely with our key stakeholders
including CNTW, Home Group, Every Turn, ICan WeCan and The Well along with
other external organisations, practices and PCNs when required dependant on
active projects
- To
adhere to all Cumbria Health Policies and Procedures.
- Participate
and ensure own on-going development and be happy to work with the
organisation to take on training that would be beneficial to the role
- To
maintain a high level of confidentiality and comply with the Data
Protection Act. Be aware of the
nature of information dealt with and work in a manner which ensures
confidentiality and security.
- Undertake
any other activities deemed appropriate and necessary by the
organisation.
Person Specification
Personal Circumstances
Essential
- Positive
- Confident
- Patient and understanding
- Well organised
- Good team player
- Flexible with working hours and days
- Ability to build rapport and effective relationships at all levels
- Demonstrate initiative
- Ability to maintain workload in a sometimes busy and demanding environment
knowledge
Essential
- Demonstrable experience of project management support
- Experience of organising and managing expectations of a service
- Experience of minuting meetings and logging appropriate actions as necessary
- Experience of organising workshops
- Experience of working in or with the NHS, Primary Care, Local Council, Voluntary Sector or Social Care
Desirable
- Evidence of working across multiple IT platforms in previous roles
- Desire to keep up to date with systems and services relevant to the role
Skills and Aptitudes
Essential
- Experience of supporting large and small scale projects using multi-disciplinary teams
- Excellent computer skills to intermediate level or above
- Excellent oral and written communication skills
- Excellent team working and a keenness to overcome problems and issues as they arise
- Confident presenting to audiences or varying skill levels
- Ability to prioritise & manage own workload
- Friendly, helpful, pro-active and can do approach
- Ability to carry out work accurately to specified deadlines
- Close attention to detail
- Excellent organisational skills
- Ability to work on own initiative
- Able to work under pressure
- Able to maintain a high level of confidentiality
Desirable
- Experience in the identification of project requirements, design, and evaluation of outputs
- Experience in training others to use systems or similar
Qualifications
Essential
- Educated to degree level or equivalent experience
- Evidence and experience of managing and / or developing a project or workstream
Desirable
- Experience or qualification in project management or operational management and/or leadership
- Line Management experience or qualification
Other requirements
Essential
- Willingness to undertake further training
- Willingness to travel, work remotely and work in the out of hours
Person Specification
Personal Circumstances
Essential
- Positive
- Confident
- Patient and understanding
- Well organised
- Good team player
- Flexible with working hours and days
- Ability to build rapport and effective relationships at all levels
- Demonstrate initiative
- Ability to maintain workload in a sometimes busy and demanding environment
knowledge
Essential
- Demonstrable experience of project management support
- Experience of organising and managing expectations of a service
- Experience of minuting meetings and logging appropriate actions as necessary
- Experience of organising workshops
- Experience of working in or with the NHS, Primary Care, Local Council, Voluntary Sector or Social Care
Desirable
- Evidence of working across multiple IT platforms in previous roles
- Desire to keep up to date with systems and services relevant to the role
Skills and Aptitudes
Essential
- Experience of supporting large and small scale projects using multi-disciplinary teams
- Excellent computer skills to intermediate level or above
- Excellent oral and written communication skills
- Excellent team working and a keenness to overcome problems and issues as they arise
- Confident presenting to audiences or varying skill levels
- Ability to prioritise & manage own workload
- Friendly, helpful, pro-active and can do approach
- Ability to carry out work accurately to specified deadlines
- Close attention to detail
- Excellent organisational skills
- Ability to work on own initiative
- Able to work under pressure
- Able to maintain a high level of confidentiality
Desirable
- Experience in the identification of project requirements, design, and evaluation of outputs
- Experience in training others to use systems or similar
Qualifications
Essential
- Educated to degree level or equivalent experience
- Evidence and experience of managing and / or developing a project or workstream
Desirable
- Experience or qualification in project management or operational management and/or leadership
- Line Management experience or qualification
Other requirements
Essential
- Willingness to undertake further training
- Willingness to travel, work remotely and work in the out of hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
