Health Care Assistant Community

Job description

Job responsibilities

Clinical care

2.1 Recognise and work within role limitations and personal competencies, informing registered professionals of any issues and seek support where needed.

2.2 Enable patients with activities of daily living with attention to their personal priorities, preferences and goals.

2.3 Enable delivery of personalised plans of care, considering the physical, emotional, spiritual and social needs of the patient and those important to them.

2.4 Contribute to assessment of patients and carers needs using best practice tools and outcome measures.

2.5 Practice a rehabilitative approach to palliative care to enable patients to be as independent as possible and participate in meaningful activities that enhance their quality of life.

2.6 Provide dignified, compassionate and respectful care to patients who are dying in line with personal end of life care plans.

2.7 Proactively identify and respond to the needs of family members and carers, including timely referral to members of the interdisciplinary team.

2.8 Support all registered professionals to provide care and support in person in patients homes in the community or over the telephone.

2.9 Understand the range of services offered across the integrated clinical team, including through the Wellbeing Programme, Bereavement Service and Sara Lee Trust, and proactively refer patients in a timely way.

2.10 Provide support and information to families and professional colleagues.

2.11 Support patients, families and carers contacting the Telephone Support Line through provision of information, onward referral and clinical escalation.

2.12 Undertake bereavement calls.

Interdisciplinary Working

2.13 Be committed to integrated teamwork and show respect for others.

2.14 Participate in and contribute knowledge of a patient and/ or family to interdisciplinary team meetings, family meetings and professionals meetings.

2.15 Contribute to the Transfer of Care between community and inpatient settings.

2.16 Liaise effectively with external partners including district nurses, care agencies and ambulance services in a timely way to support seamless patient care.

Communication and Relationships

2.17 Be aware of and actively demonstrate the St Michaels Hospice values in your practice.

2.18 Be fully respectful of equality and diversity, treating each person as a unique individual and supporting their choice and maintain dignity at all times.

2.19 Create a trusted rapport with patients and family members to explore sensitive topics including dying, death, loss and spiritual beliefs with empathy and compassion.

2.20 Consistently demonstrate effective verbal, non-verbal and written communication with all members of the Hospice Integrated Clinical Team.

2.21 Uphold the highest standard of performance and conduct at all times.

2.22 Actively supervise and mentor any new Health Care Assistants joining the organisation.

2.23 Be aware of the Hospice vision, mission and strategy including a compassionate communitys approach.

Clinical Governance

2.24 Take responsibility for continuing professional development, participating in Education and Training opportunities.

2.25 Comply with the Hospice Statutory and Mandatory training requirements.

2.26 Be aware of the Care Quality Commission Key Domains: Safe, Caring, Responsive, Effective and Well-led and be able to give examples of how you demonstrate these in your role.

2.27 Be fully aware of and act in accordance with all Hospice policies and

procedures.

2.28 Maintain accurate, timely, patient healthcare records on the electronic patient record system.

2.29 Participate in relevant clinical governance subgroups.

2.30 Proactively maintain own health and wellbeing, participating in clinical supervision and seeking support in a timely way.

2.31 Evidence practice through a competency framework to a minimum of level 1.

Legal and Ethical Responsibilities

2.32 Work within the Health and Safety Executive (HSE) Legislation, Guidelines and Procedures.

2.33 Maintain the confidentiality of patients and those important to them.

Person Specification

Experience

Essential

• Experience of working with Adults in a Health Care setting

Desirable

• Previous experience of working with patients at the end of life and supporting families
• Experience working with patients with long term conditions using a rehabilitative approach

Skills & Knowledge

Essential

• Ability to demonstrate effective communication skills with colleagues, patients and others both in person and via telephone/ video call
• Ability to work effectively as part of an interdisciplinary team
• Keyboard skills and computer literacy
• Be willing to learn about Palliative, Holistic, Rehabilitative and Person-Centered Care

Desirable

• Knowledge of the challenges that can experienced when caring for patients with Long-Term Conditions
• Knowledge of the challenges that can be experienced when caring for patients at the end of their life

Qualifications

Essential

• Good standard of general education in Maths and English

Desirable

• Completed or working towards Level 3 Vocational Qualification in Health and Social Care

Qualifications

Essential

• Good standard of general education in Maths and English

Desirable

• Completed or working towards Level 3 Vocational Qualification in Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Michael's Hospice (Hastings & Rother)

Address

St. Michaels Hospice

25 Upper Maze Hill

St. Leonards-on-sea

East Sussex

TN38 0LB

Employer's website

https://stmichaelshospice.com/ (Opens in a new tab)