Job summary
PLEASE NOTE, WE WILL ONLY CONSIDER APPLICANTS WHO APPLY DIRECTLY ON OUR WEBSITE
TAAS is committed to delivering a gold standard of care to patients and families, recognising thatcare extends beyond the scene of an emergency or the doors of the hospital. Our investment intoaftercare services is rooted in a compassionate, patient-centred approach to ensure long-termwellbeing, recovery, and connection.
The role of an Aftercare Officer is to support the Aftercare Manager role, alongside being a singlepoint of contact (SPOC) for patient stories and speaker support, across both HEMS and NCAA(National Childrens Air Ambulance). This allows TAAS to create a full circle model of care coveringboth HEMS and NCAA patients, families and crews with a strong impact and storytelling potential
Main duties of the job
The newly created TAAS Aftercare Officer would directly support the Aftercare Manager, taking on
operational, logistic and administrative duties to ensure continuity, efficiency and a gold standard ofaftercare support. The breakdown would be:
Direct aftercare support to NCAA (50%).
A SPOC for patient stories/patient speakers (50%).
For a full job description, please click on the link
About us
TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.
As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.
Job description
Job responsibilities
To support Aftercare Manager:
Patient/mission verification.
Management and documentation of patient feedback.
Support post care engagement/post contact journey.
Base visits - Arrange, plan and support base visits as family/crew reunions.
Engage in long term contact, long term recovery and wellbeing. Community building, onwardcharity pathways.
Escalate complex emotional or clinical concerns to AM.
Coordinate feedback and report data, themes and trends.
Proactively seek feedback from patients on the effectiveness of the care delivered by TAASoperational crews using means to suit the patient and optimise their feedback.
Support patients and families that already have established links including those whose
journey has finished but may still wish to support TAAS with patient stories, speakers or asambassadors.
SPOC:
Act as the SPOC/gate keeper for patient stories and patient speakers with aftercare supportand follow up tracking.
Launch target appeals to support aftercare and patient stories.
Share patient and family stories with charity teams (with consent) to highlight the impact ofour work, and the impact they have on us.
Coordinate patient speakers and storytellers for events, internal communications, andcampaigns, gatekeeping the requests and use.
Promoting the work of TAAS through sharing their story to external audiences,
Maintain a TAAS patient and family stories database, ensuring details are correctly stored,edited and inputted as required, maintaining GDPR throughout. This includes obtaining andsecuring informed consent forms.
Enable the wider TAAS charity team to have access to Aftercare for vital charity activities sothat we can continue to provide for the patients of the future
Job description
Job responsibilities
To support Aftercare Manager:
Patient/mission verification.
Management and documentation of patient feedback.
Support post care engagement/post contact journey.
Base visits - Arrange, plan and support base visits as family/crew reunions.
Engage in long term contact, long term recovery and wellbeing. Community building, onwardcharity pathways.
Escalate complex emotional or clinical concerns to AM.
Coordinate feedback and report data, themes and trends.
Proactively seek feedback from patients on the effectiveness of the care delivered by TAASoperational crews using means to suit the patient and optimise their feedback.
Support patients and families that already have established links including those whose
journey has finished but may still wish to support TAAS with patient stories, speakers or asambassadors.
SPOC:
Act as the SPOC/gate keeper for patient stories and patient speakers with aftercare supportand follow up tracking.
Launch target appeals to support aftercare and patient stories.
Share patient and family stories with charity teams (with consent) to highlight the impact ofour work, and the impact they have on us.
Coordinate patient speakers and storytellers for events, internal communications, andcampaigns, gatekeeping the requests and use.
Promoting the work of TAAS through sharing their story to external audiences,
Maintain a TAAS patient and family stories database, ensuring details are correctly stored,edited and inputted as required, maintaining GDPR throughout. This includes obtaining andsecuring informed consent forms.
Enable the wider TAAS charity team to have access to Aftercare for vital charity activities sothat we can continue to provide for the patients of the future
Person Specification
Qualifications
Essential
- Essential
- Excellent interpersonal skills in telephone, email and face to face communications,
- demonstrating empathy and compassion when dealing with distressing and emotional
- situations.
- Good administration skills and able to accurately complete data entry.
- Strong verbal and written communication skills
- Able to build supportive relationships with, service users, external stakeholders, and internal
- relations.
- An ability to work as part of a team and able to work independently using own initiative and
- able to prioritise workloads.
- Able to adapt to and influence change with positive and proactive approach, prepared to
- generate new ideas and move them forward.
- Ability to work effectively under pressure and in potentially emotive situations.
- Able to always maintain a high level of professionalism, as appropriate to the role.
- An Understanding of patient confidentiality.
- Confidence working with sensitive information
- Full UK driving licence. Willing to travel.
- Approachable.
- To occasionally work evenings and weekends.
- Effective time management, prioritisation and organisational skills.
Desirable
- Desirable
- Demonstratable experience within a pre-hospital or critical care environment and/or
- previous patient facing experience, including working with bereaved families.
- Knowledge and experience in either prehospital emergency medicine, emergency, critical
- care or trauma ward environment. (non-clinician, ex police, fire, nurse, etc)
- Previous patient facing experience, including working with bereaved families.
- Experience of delivering compassionate conversations.
- Demonstrate an ability to work through complex ethical dilemmas involving patients and
- their families.
Person Specification
Qualifications
Essential
- Essential
- Excellent interpersonal skills in telephone, email and face to face communications,
- demonstrating empathy and compassion when dealing with distressing and emotional
- situations.
- Good administration skills and able to accurately complete data entry.
- Strong verbal and written communication skills
- Able to build supportive relationships with, service users, external stakeholders, and internal
- relations.
- An ability to work as part of a team and able to work independently using own initiative and
- able to prioritise workloads.
- Able to adapt to and influence change with positive and proactive approach, prepared to
- generate new ideas and move them forward.
- Ability to work effectively under pressure and in potentially emotive situations.
- Able to always maintain a high level of professionalism, as appropriate to the role.
- An Understanding of patient confidentiality.
- Confidence working with sensitive information
- Full UK driving licence. Willing to travel.
- Approachable.
- To occasionally work evenings and weekends.
- Effective time management, prioritisation and organisational skills.
Desirable
- Desirable
- Demonstratable experience within a pre-hospital or critical care environment and/or
- previous patient facing experience, including working with bereaved families.
- Knowledge and experience in either prehospital emergency medicine, emergency, critical
- care or trauma ward environment. (non-clinician, ex police, fire, nurse, etc)
- Previous patient facing experience, including working with bereaved families.
- Experience of delivering compassionate conversations.
- Demonstrate an ability to work through complex ethical dilemmas involving patients and
- their families.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
