Primary Care Network (PCN) Manager

Job description

Job responsibilities

The PCN serves a well-defined geographical area that is roughly contiguous with the W12 Postcode. This is an area characterized by social housing and socio-economic deprivation, with 80% of residents falling into the most deprived two IMD quintiles and about 19,000 people being within the core 20 cohort.

The needs of this population are met by nine GP practices, which have a combined list size of about 58,000 and include:

1) Canberra Old Oak Surgery

2) Dr Canisius & Dr Hasan (Parkview Centre for Health & Wellbeing)

3) Dr RK Kukar (Parkview Centre for Health & Wellbeing)

4) Dr Uppal & Partners (Parkview Centre for Health & Wellbeing)

5) Hammersmith & Fulham Centres for Health

6) Shepherds Bush Medical Centre

7) The Medical Centre

8) The New Surgery

9) Westway Surgery

These practices are arranged in a hub and spoke configuration, with four based at a purpose-built Centre for Health and Wellbeing in the centre of the PCN geography, two to the north in Old Oak, and three to the south along Uxbridge Road. The PCN can be walked from north to south in about 15 minutes.

Key Relationships:

Key relationships include:

• PCN Non-Clinical Director
• PCN Clinical Director
• GP Partners and clinical teams across the PCN
• Practice managers and administration teams across the PCN
• NWL ICB
• PCN Directors and teams across H&F
• LMC
• Imperial NHS Trust
• CLCH

Role Responsibilities:

1. PCN Coordination & Delivery

Oversee the day-to-day coordination of North H&F PCN, ensuring delivery of national PCN service specifications and ICB plans.

Manage PCN-level projects including Enhanced Access, anticipatory care, and digital transformation initiatives.

Maintain effective communication across practices, supporting a consistent approach to service delivery and patient engagement.

2. Programme & Performance Management

Support delivery of PCN and ICB transformation projects and programmes, ensuring KPIs, reporting, and timelines are met.

Prepare performance reports for the Non-Clinical Director and Clinical Director, highlighting delivery risks and progress against objectives.

Track impact and outcomes of local initiatives, using data to inform planning and improvements.

3. Workforce & ARRS Management

Coordinate recruitment, induction, supervision and retention of the Additional Roles Reimbursement Scheme (ARRS) workforce.

Maintain workforce plans aligned with patient need and ICB funding allocations.

Work with the Training Hub to ensure PCN staff have access to development opportunities and structured support.

4. Financial & Contract Management

Support the Non-Clinical Director and Clinical Director in managing the PCN budget, ensuring accurate financial planning, claims, and use of ARRS funding.

Oversee contracts and service agreements related to PCN projects and providers.

Ensure compliance with ICB policies and governance arrangements.

5. Digital & Operational Support

Lead on the operational management of contracts and workstreams on behalf of the PCN.

Support practices in implementing digital solutions, such as online triage, shared records, and patient access systems.

Facilitate operational improvements that reduce duplication, streamline workflows, and enhance care delivery.

Liaise with IT and digital leads across NWL to ensure technical alignment and problem resolution.

6. Stakeholder Engagement & Communications

Serve as the main point of contact for internal and external stakeholders relating to PCN operations.

Organise and support PCN meetings, including senior managerial meetings, staff forums, and public engagement sessions.

Promote a positive, collaborative, and transparent working culture across the PCN.

7. Mandatory and Statutory Training

To participate in LCW performance review and appraisal process.

To comply with mandatory and statutory training requirements.

To agree sector specific ongoing personal development/training needs required for the role.

The above duties and responsibilities are intended to represent current priorities and are not meant to be an exhaustive list. The post holder may from time to time be asked to undertake other duties and responsibilities aligned to the main duties and responsibilities of the role. Any changes to this job description to take account of changing service needs will be made in discussion with the post holder.

Person Specification

Skills & Abilities

Essential

• Strong organisational and planning skills with the ability to manage competing priorities.
• Excellent communication and stakeholder engagement skills.
• Strong IT skills including MS Office and practice systems.
• Flexible and adaptable to change to meet the needs of the role.

Knowledge

Essential

• Understanding of PCNs, ARRS workforce, and NHS Long Term Plan objectives.
• Continuing professional development and industry learning

Values

Essential

• Exhibits behaviours in line with Organisation Values:
• Patient First
• Drive Change
• Together
• Belonging
• Community Focused

Qualifications

Essential

• Degree or equivalent working experience.

Experience

Essential

• Experience in NHS primary care or service coordination.
• Experience of operational management and service improvement work.
• Financial acumen and experience with budget monitoring and reporting.

Desirable

• Experience in General Practice Management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

LCW UCC

Address

Hammersmith & Fulham Centres for Health

Hammersmith Hospital, Du Cane Road

London

W12 0HS

Employer's website

https://www.lcwucc.com/ (Opens in a new tab)