Furniture Delivery Service Manager

Job description

Job responsibilities

Location: Joining Unit to Armstrongs Mill, 173 Charnwood Rd, Shepshed, Loughborough LE12 9NN. Due to the requirements of this role, you will be driving around the East Midlands, covering Leicestershire, Nottinghamshire, Derbyshire, Northamptonshire and Lincolnshire, therefore, a full driving license is essential. Hours: 37.5 hours per week, working 5 out of 7 days on a rota basis About the role Manage the collection and delivery of donated furniture and stock to support the stores sales and profit targets. Take responsibility for the company vans maintenance and ensure high-quality customer service both on and off-site. Support the stores daily operations as needed. Some of the key responsibilities include (but not limited to): Professionally deliver and collect furniture and stock Plan and organise collection and delivery schedules Line manage the Furniture Delivery Assistants and volunteers Generate stock through social media, adhering to Rainbows brand and values Collect and distribute corporate stock to retail locations Arrange van servicing and maintenance Report incidents and damage promptly Assess furniture condition and communicate with customers accordingly Promote and process Gift Aid donations Ensure correct loading and delivery of stock Assist with moving and displaying furniture to maximise sales Provide store cover during management absences Drive vehicles safely and professionally Engage with and promote the store within the local community Keep the van clean and tidy Perform PAT testing and furniture assembly as required (training provided) Further responsibilities can be found by downloading the Job Description. Essential Requirements Excellent customer service skills with the ability to implement agreed standards of service with delivery and collection service and instore The ability to recruit, train and motivate volunteers. Able to manage logistics of delivery service Driving licence Experience of driving a commercial van Desirable Requirements Previous experience in a retail environment Experience of carrying and lifting furniture Experience of managing customer-facing delivery service Further requirements can be found by downloading the Person Specification. Our Benefits include: Eligibility to join blue light card discount scheme and Company Shop. Healthcare Cashback plan. Life Assurance. 27 days holiday Plus bank holiday allowance but expectation to work bank holidays in this role. Contributory pension scheme or Salary Sacrifice Pension Scheme Free access to an employee assistance programme Wellbeing support and access to Mental Health First Aiders Unofficial benefits: Fun events, All staff away days, Guest visitors For further information about this role and the responsibilities please contact Ben Wright, Retail Area Manager, on ben.wright@rainbows.co.uk To apply for the role please click apply now to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the Recruitment Team at recruitment@rainbows.co.uk This role is subject to a Basic DBS (Disclosure and Barring Service) check and comprehensive pre-employment screening, including employment referencing covering the past five years. Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.

Person Specification

Experience

Essential

• Excellent customer service skills with the ability to implement agreed standards of service with delivery and collection service and instore
• The ability to recruit, train and motivate volunteers.
• Able to manage logistics of delivery service
• Good administrative and organisational skills with the ability to monitor and analyse delivery service
• Awareness and understanding of Health & Safety in the Workplace and ability to identify potential risks.
• Effective communication skills verbal and written.
• Excellent interpersonal skills.
• Self-motivated and able to work independently but flexibly as part of a team.
• Good problem solving and decision-making skills.
• Able to implement agreed policies and procedures and ensure compliance.
• Good attention to detail.
• Good planning and logistical skills.
• Basic level of computer literacy.
• Ability to prioritise and deal with conflicting work demands.
• Able to work flexible hours and cover holidays/other absences as necessary in your own and other retail roles
• Able to work within professional and confidential boundaries.
• Friendly and approachable.
• Physically fit and able to carry large bulky items (in-line with Manual handling training).
• Driving licence
• Experience of driving a commercial van
• One Team Working together with fairness and respect.
• People Centred Championing inclusivity, compassion and clarity.
• Aim High Adapting, learning and sharing our expertise.
• Own It Focused, committed and accountable.

Desirable

• Previous experience in a retail environment
• Experience of carrying and lifting furniture
• Experience of managing a customer facing delivery service
• Experience of managing a team
• Experience of commercial van management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rainbows Hospice for Children and Young People

Address

Rainbows Hospice, Lark Rise, Loughborough,

Loughborough

Leicestershire

LE11 2HS

Employer's website

https://www.rainbows.co.uk (Opens in a new tab)