Deputy Store Manager

Job description

Job responsibilities

Location: Joining Unit to Armstrongs Mill, 173 Charnwood Rd, Shepshed, Loughborough LE12 9NN Hours: 37.5 hours per week, working 5 out of 7 days on a rota basis About the role As Deputy Store Manager, youll support the Store Manager in delivering a high-quality retail experience that reflects the values of Rainbows Childrens Hospice. Youll play a key role in meeting performance targets, delivering excellent customer service, and ensuring the store is professionally presented and welcoming. This is an exciting opportunity to help lead our new Furniture, Fashion & Donation Store in Shepshed, working closely with a passionate team and making a real difference in your community. Some of the key responsibilities include (but not limited to): Supporting the Store Manager to: oMaximise income, profits, and overall store performance oHelp plan and deliver in-store and seasonal promotions oAssist in maintaining fresh, saleable stock and encourage public donations oPromote Gift Aid to eligible donors oManage stock turnover and support regional furniture sourcing oEnsure efficient van routes for collections and deliveries Supervise assistant managers and volunteers Work with the E-commerce team to boost online sales via platforms like eBay and Depop Further responsibilities can be found by downloading the Job Description. Essential Requirements Experience in a retail management environment Excellent customer service skills with the ability to implement agreed standards of service in the store Ability to manage a diverse team with varying skill sets Experience in recruiting, training, and motivating volunteers Confidence in working towards financial targets and managing budgets Desirable Requirements Previous experience of assistant management of a store or department within a furniture and/or fashion environment Previous experience of working with or managing van drivers Further requirements can be found by downloading the Person Specification. Our Benefits include: Eligibility to join blue light card discount scheme and Company Shop. Healthcare Cashback plan. Life Assurance. 27 days holiday Plus bank holiday allowance but expectation to work bank holidays in this role. Contributory pension scheme or Salary Sacrifice Pension Scheme Free access to an employee assistance programme Wellbeing support and access to Mental Health First Aiders Unofficial benefits: Fun events, All staff away days, Guest visitors For further information about this role and the responsibilities please contact Ben Wright, Retail Area Manager, on ben.wright@rainbows.co.uk To apply for the role please click apply now to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the Recruitment Team at recruitment@rainbows.co.uk This role is subject to a Basic DBS (Disclosure and Barring Service) check and comprehensive pre-employment screening, including employment referencing covering the past five years. Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.

Person Specification

Experience

Essential

• Experience in a retail management environment.
• Excellent Management skills.
• Excellent customer service skills with the ability to implement agreed standards of service in the store.
• The ability to manage a varied skillset of staff
• The ability to recruit, train and motivate volunteers.
• Able to work towards financial targets and manage budgets
• Good administrative and organisation skills with the ability to monitor and analyse shop statistics.
• Working knowledge of Health & Safety and Fire Safety and ability to identify potential risks.
• Effective communication skills verbal and written.
• Self-motivated and able to work independently but flexibly as part of a team.
• Sensitivity in handling people in difficult and distressing circumstances.
• Good problem solving and decision-making skills.
• Able to implement agreed policies and procedures and ensure compliance.
• Good attention to detail.
• Good planning and logistical skills
• Basic level of computer literacy.
• Ability to prioritise and deal with conflicting work demands.
• Able to work flexible hours and cover holidays as necessary.
• Able to work within professional and confidentiality boundaries.
• Physically fit and able to carry large bulky items (in-line with Manual handling training).
• Driving licence and access to a vehicle.
• One Team Working together with fairness and respect.
• People Centred Championing inclusivity, compassion and clarity.
• Aim High Adapting, learning and sharing our expertise.
• Own It Focused, committed and accountable.

Desirable

• 5x GCSEs grade A-C
• Previous experience of assistant management of a store or department within a furniture and/or fashion environment
• Previous experience of working with or managing van drivers
• Experience of working with and supporting volunteers
• Experience of visual merchandising
• Working knowledge of Risk assessments
• Intermediate or advance PC skills.
• Ability and willingness to drive a furniture van

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rainbows Hospice for Children and Young People

Address

Rainbows Hospice, Lark Rise, Loughborough,

Loughborough

Leicestershire

LE11 2HS

Employer's website

https://www.rainbows.co.uk (Opens in a new tab)