Job summary
The role involves working as part of a housekeeping team under the direction of our Facilities Manager to ensure and maintain a high standard of cleaning and domestic duties to meet the needs of the organisation.
You should hold an NVQ Level 2 in Housekeeping or be willing to work towards obtaining one and a good knowledge of infection control would be advantageous.
Good communication skills and the ability to work as part of a team are essential and previous experience of working in a care sector would be desirable.
This role includes some weekend working and cover for annual leave and bank holidays is shared within the team and, as such, flexibility is a requirement.
Main duties of the job
Service Delivery
To carry out all aspects of cleaning duties as and when specified and in accordance with the housekeeping cleaning schedules.
To maintain a high standard of cleanliness within all areas ensuring infection control measures are adhered to.
To assist with in-house laundering and ironing of bedding and patient clothing.
Replenishing disposables, e.g paper towels, toilet rolls ect,
To ensure the safe removal and storage of clinical and general waste.
To ensure safe use and storage of chemicals.
To ensure the safe use of any mechanical cleaning equipment.
To respond to ad hoc requests from all members of staff when unscheduled housekeeping problems arise.
To order and maintain supplies as part of the housekeeping team.
To direct housekeeping volunteers with whom you might work with.
To always work in a safe manner as not to cause harm to oneself or others.
Customer Care
Help to ensure that all customers are satisfied with our service by being friendly and helpful at all times
Provide a prompt and effective response to customer enquiries and complaints ensuring the Facilities Manager is informed.
Business Development
To assist with the development of the service through positive participation in any new ideas and also putting forward your own ideas for improving and developing the service
Team Development
To act as a positive role model providing direction and guidance to staff and volunteers to ensure the service is delivered to the highest standard
Work co-operatively with other members of the housekeeping team, contributing to effective team working and a good team spirit and similarly across all departments.
To comply with all relevant policies and procedures and taking part in staff meeting and mandatory training activities to support the development of yourself and the team
About us
At The Prince of Wales Hospice, we provide specialist palliative care in a supportive and respectful environment. Our 14-bed inpatient unit, located just minutes from Junction 32 of the M62 in Pontefract, also offers outpatient and community services, including a successful Lymphoedema clinic.
Job description
Job responsibilities
Housekeeping Assistant
Location: The Prince of Wales Hospice
Salary: £24,851 (FTE), £12.71 per hour
Hours: 16 hours per week (including some weekend working)
Are you looking for a new opportunity? Are you enthusiastic, positive and want a chance to use your skills? Come and join our housekeeping team at The Prince of Wales Hospice, West Yorkshire.
At The Prince of Wales Hospice, we provide specialist palliative care in a supportive and respectful environment. Our 14-bed inpatient unit, located just minutes from Junction 32 of the M62 in Pontefract, also offers outpatient and community services, including a successful Lymphoedema clinic.
About the Role
The role involves working as part of a housekeeping team under the direction of our Facilities Manager to ensure and maintain a high standard of cleaning and domestic duties to meet the needs of the organisation.
You should hold an NVQ Level 2 in Housekeeping or be willing to work towards obtaining one and a good knowledge of infection control would be advantageous.
Good communication skills and the ability to work as part of a team are essential and previous experience of working in a care sector would be desirable.
This role includes some weekend working and cover for annual leave and bank holidays is shared within the team and, as such, flexibility is a requirement.
Why You’ll Love Working With Us:
In our most recent staff survey:
- All of our staff felt they make a real difference and are proud to work for the Hospice
- 97% of employees said they enjoy working with our team
- You’ll become part of a passionate team helping raise vital funds to support patients and families across our community. We offer training, support, and a chance to develop your retail career while making a real difference.
Benefits include:
- 27 days annual leave plus bank holidays (pro rata)
- Enhanced sick pay and contributory pension scheme
- Staff wellbeing support, including Employee Assistance Programme
- Eligibility for Blue Light Card discounts
- Discounted on-site meals during working hours (at the Hospice only)
- Discounted local gym memberships
- Ongoing training and career development opportunities
- Annual salary review
For more information or an informal chat about the role, please contact Tracy Carr, Facilities Manager:
tcarr@pwh.org.uk
01977 708868
The closing date for applications is: 16th August 2026 at 11:59pm
We are conducting interviews throughout the listing and may close applications early.
Please note: any job offer will be conditional upon a satisfactory Disclosure and Barring Service (DBS) check and providing Right to Work in the UK and 2 references.
Job description
Job responsibilities
Housekeeping Assistant
Location: The Prince of Wales Hospice
Salary: £24,851 (FTE), £12.71 per hour
Hours: 16 hours per week (including some weekend working)
Are you looking for a new opportunity? Are you enthusiastic, positive and want a chance to use your skills? Come and join our housekeeping team at The Prince of Wales Hospice, West Yorkshire.
At The Prince of Wales Hospice, we provide specialist palliative care in a supportive and respectful environment. Our 14-bed inpatient unit, located just minutes from Junction 32 of the M62 in Pontefract, also offers outpatient and community services, including a successful Lymphoedema clinic.
About the Role
The role involves working as part of a housekeeping team under the direction of our Facilities Manager to ensure and maintain a high standard of cleaning and domestic duties to meet the needs of the organisation.
You should hold an NVQ Level 2 in Housekeeping or be willing to work towards obtaining one and a good knowledge of infection control would be advantageous.
Good communication skills and the ability to work as part of a team are essential and previous experience of working in a care sector would be desirable.
This role includes some weekend working and cover for annual leave and bank holidays is shared within the team and, as such, flexibility is a requirement.
Why You’ll Love Working With Us:
In our most recent staff survey:
- All of our staff felt they make a real difference and are proud to work for the Hospice
- 97% of employees said they enjoy working with our team
- You’ll become part of a passionate team helping raise vital funds to support patients and families across our community. We offer training, support, and a chance to develop your retail career while making a real difference.
Benefits include:
- 27 days annual leave plus bank holidays (pro rata)
- Enhanced sick pay and contributory pension scheme
- Staff wellbeing support, including Employee Assistance Programme
- Eligibility for Blue Light Card discounts
- Discounted on-site meals during working hours (at the Hospice only)
- Discounted local gym memberships
- Ongoing training and career development opportunities
- Annual salary review
For more information or an informal chat about the role, please contact Tracy Carr, Facilities Manager:
tcarr@pwh.org.uk
01977 708868
The closing date for applications is: 16th August 2026 at 11:59pm
We are conducting interviews throughout the listing and may close applications early.
Please note: any job offer will be conditional upon a satisfactory Disclosure and Barring Service (DBS) check and providing Right to Work in the UK and 2 references.
Person Specification
EXPERIENCE & SKILLS
Essential
- Good communication skills including dealing with sensitive situations
- Experience of domestic work
Desirable
- Experience of staff delegation
- Previous experience of working in a care sector
KNOWLEDGE
Desirable
- Knowledge and understanding of infection control
QUALIFICATIONS/TRAINING
Essential
- Good interpersonal skills
- Team player who earns the support and trust of colleagues
- Commitment to delivering high standards of cleanliness
- Flexible attitude and approach
- An approach that mirrors the values of support, professionalism, collaboration, creativity and confidence
Person Specification
EXPERIENCE & SKILLS
Essential
- Good communication skills including dealing with sensitive situations
- Experience of domestic work
Desirable
- Experience of staff delegation
- Previous experience of working in a care sector
KNOWLEDGE
Desirable
- Knowledge and understanding of infection control
QUALIFICATIONS/TRAINING
Essential
- Good interpersonal skills
- Team player who earns the support and trust of colleagues
- Commitment to delivering high standards of cleanliness
- Flexible attitude and approach
- An approach that mirrors the values of support, professionalism, collaboration, creativity and confidence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Prince Of Wales Hospice
Address
The Prince of Wales Hospice
Halfpenny Lane
Pontefract
United Kingdom
WF8 4BG
United Kingdom
Employer's website
https://www.pwh.org.uk/ (Opens in a new tab)
