Job responsibilities
KEY RESPONSIBILITIES
The post holder will:
1. Have an appropriate experiential health care background
such as: health care assistant, therapy assistant, emergency medical
technician.
2. Work with The Digital Health Clinicians supporting high
level remote monitoring for patients with short- and long-term conditions.
Escalate to The Digital Health Clinicians when markers for deterioration are
evident on submission of abnormal observations by patients via the Luscii
system. Thereby, ensuring patients on the caseload who alert have clinical
contact urgently. This ensures care is delivered in the community setting and
aids prevention of unnecessary hospital admission.
3. Work with partners in nursing and residential care to
ensure optimum health outcomes for their residents.
4. Work on shared caseloads with Integrated Care System
(ICS) by acting as an integral member of the community team with a shared
vision for developing caseloads as required by Integrated Care System partners.
5. Possess experience working within the telemedicine field
to support the delivery of clinical care remotely; working, under direction of
the Digital Health Team Leader and the Digital Health Clinical colleagues when
required.
6. Deliver health promotion advice under supervision from
clinical colleagues via the Digital Health model, e.g. chronic disease
management self-help signposting.
7. Work in alignment with Primary Care, for established
practice populations, toward a shared vision of seamless management for
patients with short- and long-term conditions within the Primary Care and the
Community setting.
8. Work with ICS partners in Primary and Social Care to
further develop the Digital Health model for cohorts of patients managed within
local populations.
9. Maintain accountability for practice to the Digital
Health Team Leader following all EBPC Policies and Procedures.
10. Maintain legible, accurate and up to date records that
are dated and signed in accordance with EBPC Policies for standards on record
keeping.
11. Contribute to the onboarding of patients with short- and
long-term conditions to the patient management platform.
12. Contribute to the discharging of patients with short-
and long-term conditions from the patient management platform.
13. Work in a supervised capacity with patients, their
families and carers managing referrals according to need and priority.
14. Escalate complex clinical data that has alerted on the patient
management platform to the Digital Health Clinical colleagues.
15. Understand and support the achievement of EBPCs business
plan objectives and performance targets.
16. Identify the potential for service developments, risks
and deficits and inform the Digital Health Team Leader making recommendations
based on vocational knowledge.
17. Be accountable for practice taking every reasonable
opportunity to sustain and improve knowledge and competence.
18. Assist the Digital Health Team Leader to manage the
effective use of resources within the Digital Health team and participate in
regular review meetings with the Team Leader.
19. Have experience of Luscii patient management platform or
similar.
20. Have experience with other clinical patient management
systems: Adastra, EMIS, Connected Care
PATIENTS CARE
The post holder will:
1. Use telemedicine knowledge and skills to remotely monitor
the physical and psychosocial needs of a defined client group.
2. Use telemedicine and healthcare knowledge to respond to
alerts raised by the patient management platform. Urgently, escalating patient
alerts to the Digital Health Clinicians to action.
3. Work with partners in nursing and residential care to
improve the health outcomes of the residents and so prevent unnecessary
hospital admissions or extended in-patient care episodes.
4. Assist the Digital Health Clinicians who are dealing with
complex patient situations. Thereby aiding the establishment of a therapeutic
relationship with individual patients using The Digital Health service.
5. Use telemedicine assessment tools/skills that will ensure
an appropriate level of therapeutic supervision so that patients who present
with complex needs are referred/escalated via the appropriate care pathway.
6. Conduct patient encounters with sensitivity and to act as
patient advocate, maintaining patient confidentiality.
7. Deliver care that is patient centred, respecting diverse
cultural backgrounds, and requirements.
8. Work in partnership with the patients to empower them to
make informed choices about their healthcare and support choices.
9. Offer a supportive service to patients and their carers
who are using the Digital Health service
RESPONSIBILITIES FOR PEOPLE AND TRAINING
1. Be responsible for providing and maintaining a learning
environment and maximise opportunities for education and development in the
clinical area to enhance individual development and performance in the delivery
of high standards of care.
2. Act as a Digital Health resource and assist in mentoring
new Clinical Support Team Members in the Digital Health environment. Take part
in the process of clinical supervision and participate in clinical supervision
and mentorship of others.
3. Take responsibility for your own personal development;
maintain competence, knowledge, and skills commensurate with role.
