Job summary
We are looking for an experienced and motivated individual to join our Acute Services team in Newton Abbot as Quality and Compliance Administrator on a part time basis.
Main duties of the job
The post holder will be responsible for providing professional administrative support to ensure regulatory compliance records are maintained. Working within a team of mental health care professionals, the postholder will share team passion for service excellence and outstanding CQC ratings.
About us
Established in 1937, Step One is a registered charity with 85 years experience helping people across Devon with disabilities and mental health issues to take control of their future and fulfil their potential.
We support over 800 people per year in managing their mental and physical conditions across five key services: Cypress Hospital offering rehabilitation and mental health support; Community Services - Our specialist team enable people who have autism spectrum conditions, learning difficulties, mental health concerns or dual diagnosis to live more independently in their communities; Supported Living - Step One Charity provides a range of supported accommodation across the county for people taking the next step in their recovery, development and growth; CFO3 supporting people leaving the justice system to re-integrate back into the community; BeWell@StepOne online and in-person support in the form of wellbeing courses, workshops and peer support groups for people across Devon.
Job description
Job responsibilities
Main Responsibilities
- Support the Governance manager and cypress management team with the maintenance and review of existing policies and procedures.
- Provide general administration support to ensure all compliance records are kept up to date.
- Review compliance of in-house audit systems as per schedule and update electronic logs and next steps.
- Conduct Health and Safety checks for the rehabilitation service as per schedule and escalate any issues as appropriate.
- Support the cypress management team and governance manager with identifying risks and trends in incidents to help drive an outstanding level of safety and quality of experience for people accessing our services.
- Provide accurate and timely monthly compliance reports.
- Support administration manager with record and review processes.
- Support the acute management team with personnel administration required for CQC purposes. Liaise with the human resources team to improve record accuracy and processes for tracking changes to employee files.
- Ensure data is handled in accordance with GDPR legislation.
Job description
Job responsibilities
Main Responsibilities
- Support the Governance manager and cypress management team with the maintenance and review of existing policies and procedures.
- Provide general administration support to ensure all compliance records are kept up to date.
- Review compliance of in-house audit systems as per schedule and update electronic logs and next steps.
- Conduct Health and Safety checks for the rehabilitation service as per schedule and escalate any issues as appropriate.
- Support the cypress management team and governance manager with identifying risks and trends in incidents to help drive an outstanding level of safety and quality of experience for people accessing our services.
- Provide accurate and timely monthly compliance reports.
- Support administration manager with record and review processes.
- Support the acute management team with personnel administration required for CQC purposes. Liaise with the human resources team to improve record accuracy and processes for tracking changes to employee files.
- Ensure data is handled in accordance with GDPR legislation.
Person Specification
Experience
Essential
- Experience of maintaining audit systems
- Experience of working to deadlines and under pressure
- Experience of dealing with confidential and complex Information
- Excellent IT skills, MS Word, Excel
- Good numeracy skills
- Excellent communication skills in English, both written and verbal
- Belief in individual responsibility for an inclusive culture
- Attention to detail
- Willingness to offer solutions and/or suggestions for organisational
- development
- Possess a can-do attitude and commitment to get things done
Desirable
- Experience of working within regulated services
- Experience of working within a charity
- Knowledge of charity funding relationships
- Awareness of working in a wide geographical area
- Knowledge of Health and Safety /governance issues
- Good relationship development/ networking skills
- Knowledge of company governance issues
Person Specification
Experience
Essential
- Experience of maintaining audit systems
- Experience of working to deadlines and under pressure
- Experience of dealing with confidential and complex Information
- Excellent IT skills, MS Word, Excel
- Good numeracy skills
- Excellent communication skills in English, both written and verbal
- Belief in individual responsibility for an inclusive culture
- Attention to detail
- Willingness to offer solutions and/or suggestions for organisational
- development
- Possess a can-do attitude and commitment to get things done
Desirable
- Experience of working within regulated services
- Experience of working within a charity
- Knowledge of charity funding relationships
- Awareness of working in a wide geographical area
- Knowledge of Health and Safety /governance issues
- Good relationship development/ networking skills
- Knowledge of company governance issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
