Job summary
Following a successful Hospice UK grant
award, and working in partnership with specialist End of Life charity, Anne
Robson Trust (Charity No 1178352), the role will oversee the project
management of the new service, including recruitment,
trainingand management of a team of volunteers who will provide company
and companionship to people in the community who are in the last weeks and days
of their life, and provide support to their family members.
The
successful candidate will have apassion for improving care at the end of
life, with some project and volunteer
management experience, as well as excellent organisational, communication,
networking and people skills.
Main duties of the job
We will attract,
recruit, train, and manage a dedicated team of Community Butterfly Volunteers to
provide ongoing support to patients at the end of life who are dying at home,
their families and carers. This will
start with people supported by the hospice at home team, with a vision to build
on this to include wider support for people nearing end of life including those
people living within care homes.
The postholder
will be an integral member of the hospice at home team liaising with the
registered nurse on a daily basis in order to identify patients and their
families who would benefit from the Butterfly Volunteer Service.
It is the
responsibility of the post holder to launch the Community Butterfly Volunteer
service, to manage the service on a day to day basis and provide ongoing line
management support to the volunteers.
About us
In addition to the competitive salary we offer the following -
- Annual Leave 25 days (increasing to 27 after 5 years and 31 after 9 years FTE) + public holidays
- Pension comparable to NHS
- Development opportunities
- Free parking
- Onsite café
We have an amazing multi-disciplinary team who all work together ensuring that the patient is central to everything we do.
Our Vision is ...
That every person living with or affected by a life limiting condition will be offered choice and access to excellent end of life and bereavement care.
Our Values are:
COMPASSION
ACCESIBILITY
RESPECT
EXCELLENCE
The Hospice stands in beautiful well maintained grounds. Our building is modern and light with each bedroom having a garden view.
Job description
Job responsibilities
MAIN DUTIES/RESPONSIBILITIES
- Engage with the Anne Robson Trust and attend their bespoke training which will provide the foundations with which you will set up the service.
- Attract and recruit a group of Community Butterfly Volunteers with support from the Hospice Voluntary Services team and the Anne Robson Trust.
- Ensure that the appropriate checks and assessments are undertaken with regards to volunteer recruitment in conjunction with Voluntary Services.
- With the support of the charity, organise and deliver Community Butterfly Volunteer training, ensuring that all mandatory requirements are met and regularly updated.
- Ensure structures are in place to ensure all risk assessments are completed.
- Work alongside the Hospice at Home Lead in developing the service using excellent project management skills.
- On a day to day basis work closely with Hospice at Home staff attending patient handover briefings, and building relationships as part of the team.
- Build good working relationships with relevant stakeholders and internal departments to ensure smooth running of the services.
- Ensure all administrative tasks are completed punctually, including recording feedback forms after each volunteer visit and data collection.
- Use SystmOne to manage referrals, record entries and ensuring up to date information on the patients.
- Manage and provide emotional support to your team of Community Butterfly Volunteers, including de-briefing after their visits, arranging regular team meetings and additional training.
- Attend relevant meetings, present and lead discussions and raise the profile of the Community Butterfly Volunteer service both internally and externally.
- Maintain accurate data collection and produce monthly reports on service activity.
- Provide monthly anonymised data to the Norfolk Hospice Tapping House governance committee and Anne Robson Trust as per the Memorandum of Agreement that is in place.
- Ensure policies and controls for the Safeguarding of Vulnerable Adults and Children are adhered to.
- Become a member of the wider Anne Robson Trust Community - by attending monthly Coordinator teams calls and encouraging Community Butterfly Volunteers to join the Anne Robson Trust Volunteer Community.
General
- To uphold the Hospices vision and values at all times
- Carry out all duties in accordance with the Hospices policies and procedures including but not limited to health & safety, code of behaviour, confidentiality and equality, diversity & inclusion.
- Promote awareness of the Hospice, its services and its strategy.
- Work collaboratively and respectfully with all staff, volunteers and supporters of the Hospice.
- Promote and support the safeguarding of vulnerable adults, young people and children, observing and adhering the Hospices policies on safeguarding.
- Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role.
This job description is not intended to be exhaustive and will be reviewed periodically to ensure that the needs of the service are being met.
Job description
Job responsibilities
MAIN DUTIES/RESPONSIBILITIES
- Engage with the Anne Robson Trust and attend their bespoke training which will provide the foundations with which you will set up the service.
- Attract and recruit a group of Community Butterfly Volunteers with support from the Hospice Voluntary Services team and the Anne Robson Trust.
- Ensure that the appropriate checks and assessments are undertaken with regards to volunteer recruitment in conjunction with Voluntary Services.
- With the support of the charity, organise and deliver Community Butterfly Volunteer training, ensuring that all mandatory requirements are met and regularly updated.
- Ensure structures are in place to ensure all risk assessments are completed.
- Work alongside the Hospice at Home Lead in developing the service using excellent project management skills.
- On a day to day basis work closely with Hospice at Home staff attending patient handover briefings, and building relationships as part of the team.
- Build good working relationships with relevant stakeholders and internal departments to ensure smooth running of the services.
- Ensure all administrative tasks are completed punctually, including recording feedback forms after each volunteer visit and data collection.
- Use SystmOne to manage referrals, record entries and ensuring up to date information on the patients.
- Manage and provide emotional support to your team of Community Butterfly Volunteers, including de-briefing after their visits, arranging regular team meetings and additional training.
- Attend relevant meetings, present and lead discussions and raise the profile of the Community Butterfly Volunteer service both internally and externally.
- Maintain accurate data collection and produce monthly reports on service activity.
- Provide monthly anonymised data to the Norfolk Hospice Tapping House governance committee and Anne Robson Trust as per the Memorandum of Agreement that is in place.
- Ensure policies and controls for the Safeguarding of Vulnerable Adults and Children are adhered to.
- Become a member of the wider Anne Robson Trust Community - by attending monthly Coordinator teams calls and encouraging Community Butterfly Volunteers to join the Anne Robson Trust Volunteer Community.
General
- To uphold the Hospices vision and values at all times
- Carry out all duties in accordance with the Hospices policies and procedures including but not limited to health & safety, code of behaviour, confidentiality and equality, diversity & inclusion.
- Promote awareness of the Hospice, its services and its strategy.
- Work collaboratively and respectfully with all staff, volunteers and supporters of the Hospice.
- Promote and support the safeguarding of vulnerable adults, young people and children, observing and adhering the Hospices policies on safeguarding.
- Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role.
This job description is not intended to be exhaustive and will be reviewed periodically to ensure that the needs of the service are being met.
Person Specification
Qualifications
Essential
- Knowledge of end of life or palliative care through professional or personal experience.
- Use of IT (Word, Excel, PowerPoint, E-mail and Internet).
- 5 GCSE or equivalent grade C/4 above (incl maths/English)
Desirable
- Good working use of SystmOne (or similar patient recording system)
Experience
Essential
- Experience of project management including the development of data capture, risk assessments and reporting structures
- Experience of building and maintaining relationships with stakeholders.
Desirable
- Experience of working in an NHS or healthcare organisation.
- Experience of working with dying patients and their families.
- Knowledge and experience of recruiting, training, supporting and managing volunteers and staff.
SKILLS APTITUDE & ABILITIES
Essential
- Excellent verbal and written communication skills and ability to communicate with a wide variety of people and to work collaboratively across professional boundaries.
- Ability to approach individuals empathetically in sensitive conversations or decisions.
- Ability to prioritise work and to co-ordinate workload.
- Ability to work collaboratively with both internal and external parties.
- Access to a car to be able to travel to patients homes when needed.
- Have a flexible approach to working hours depending on the needs of the volunteers. This may include occasional weekends.
- Willingness and ability to carry out support visits to patients
- Team player
Person Specification
Qualifications
Essential
- Knowledge of end of life or palliative care through professional or personal experience.
- Use of IT (Word, Excel, PowerPoint, E-mail and Internet).
- 5 GCSE or equivalent grade C/4 above (incl maths/English)
Desirable
- Good working use of SystmOne (or similar patient recording system)
Experience
Essential
- Experience of project management including the development of data capture, risk assessments and reporting structures
- Experience of building and maintaining relationships with stakeholders.
Desirable
- Experience of working in an NHS or healthcare organisation.
- Experience of working with dying patients and their families.
- Knowledge and experience of recruiting, training, supporting and managing volunteers and staff.
SKILLS APTITUDE & ABILITIES
Essential
- Excellent verbal and written communication skills and ability to communicate with a wide variety of people and to work collaboratively across professional boundaries.
- Ability to approach individuals empathetically in sensitive conversations or decisions.
- Ability to prioritise work and to co-ordinate workload.
- Ability to work collaboratively with both internal and external parties.
- Access to a car to be able to travel to patients homes when needed.
- Have a flexible approach to working hours depending on the needs of the volunteers. This may include occasional weekends.
- Willingness and ability to carry out support visits to patients
- Team player
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
