Job summary
Are you looking for a career where you can make a difference?
With your support, what if every phone call you receive helped change someones life?
When you are talking to women and men on the phone to arrange consultations, you'll understand that they are facing an emotionally complex decision and you will find the right appointment for them in an impartial and caring way.
The Appointment Advisor is the first point of contact for all BPAS clients. You will primarily make appointments and answer all client related queries in a professional and empathetic manner, ensuring you always provide an efficient client-centred service.
Based in our Booking & Information centre in Leamington Spa, you get to work with a friendly group of people, in a modern well-equipped office that offers free parking, a break room with tea, coffee and snacks, and excellent facilities nearby for your lunch break.
Home to over 100 colleagues, the Booking & Information Centre (BIC) deal with over 6000 contacts on a weekly basis via phone and email. The BIC team are non-judgmental and offer first class client care.
If you enjoy speaking to people over the phone and you have customer service experience then this could be the perfect role for you!
You will work 20.5 hours per week( More details below). Once fully trained, this role will become hybrid with 2 days in the office and 1 day from home.
As an advisor you are the first point of contact for BPAS clients which makes this role all the more rewarding.
Main duties of the job
We are looking for candidates who:
- Are confident when dealing with a wide range of queries
- Can problem solve effectively to find solutions for our clients.
- Have excellent communication & listening skills.
- Can remain calm in stressful situations.
- Are non-judgmental & can offer first class client care
- Are computer literate
- Have great attention to detail
- Have strong interpersonal skills
We offer a full induction & comprehensive training package to support you in your first few weeks with us, equipping you with the skills & knowledge to provide great care to our clients. You will also have continuous ongoing training & full support from our Quality Coaches and Team Managers.
If you are wanting more from your career, we can also support & develop you with extra mentoring to help you progress up your career ladder within BPAS.
About us
British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.
Working with us:
Alongside a supportive and friendly working environment, BPAS has generous benefits:
- Life assurance cover at 3 times salary
- 34 days annual leave per year
- A defined contribution pension scheme.
- You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.
BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.
Job description
Job responsibilities
Further information and a full job description can be found on the right hand side of the page and is available for you to download and review.
Location: Booking & Information Centre:Orion House, 2 Athena Dr, Tachbrook Park Dr, Royal Leamington Spa, Warwick CV34 6RQ
Salary: £24,406 to £28,609 per annum depending on experience. (Pro rata for part time) (£14.09 to £15.28 per hour)
We also offer a premium payment of time and a half for working on weekends
Hours Per Week: 20.5 hours per week
Hours of Work: Shift 6
- Monday 09.00 to 15.00
- Thursday 09.00 to 15:00
- Friday 09.00 to 15:00
- Sunday 09:30 to 14.30 (alternate weeks)
Shifts longer than 6 hours will include 30 minutes unpaid break
Please note:
Successful candidates will be required to complete 2 weeks of mandatory training from Monday to Friday, 08.30 - 16.30. Dates will be confirmed at interview
_______________________________________________________________
Interested so far? Don't delay, apply today!
This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested.
The Small Print: All applicants must be pro-choice.
If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.
References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.
Job description
Job responsibilities
Further information and a full job description can be found on the right hand side of the page and is available for you to download and review.
Location: Booking & Information Centre:Orion House, 2 Athena Dr, Tachbrook Park Dr, Royal Leamington Spa, Warwick CV34 6RQ
Salary: £24,406 to £28,609 per annum depending on experience. (Pro rata for part time) (£14.09 to £15.28 per hour)
We also offer a premium payment of time and a half for working on weekends
Hours Per Week: 20.5 hours per week
Hours of Work: Shift 6
- Monday 09.00 to 15.00
- Thursday 09.00 to 15:00
- Friday 09.00 to 15:00
- Sunday 09:30 to 14.30 (alternate weeks)
Shifts longer than 6 hours will include 30 minutes unpaid break
Please note:
Successful candidates will be required to complete 2 weeks of mandatory training from Monday to Friday, 08.30 - 16.30. Dates will be confirmed at interview
_______________________________________________________________
Interested so far? Don't delay, apply today!
This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested.
The Small Print: All applicants must be pro-choice.
If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.
References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.
Person Specification
Qualifications
Essential
- English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
Experience
Essential
- Previous experience of telephone work.
- Excellent communication and listening skills, with the ability to remain calm in stressful situations
- Able to problem solve effectively in order to find solutions for clients
Desirable
- Previous customer care call centre environment experience
- Geography of UK
General
Essential
- Do you support a woman's right to choose abortion?
- Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship.
- This vacancy is working part time for 20.5hrs per week in Leamington Spa on a Sunday (alternate), Monday, Thursday and Friday - can you commit to this working pattern?
- The role requires you to work at our Head Office in Leamington Spa (CV34 6RQ) in a hybrid working arrangement- can you commute to here upto 3 days a week?
- This role will require 2 weeks training Monday to Friday 8.30am till 4.30pm before your contracted shift begins. This training will be held at the Booking & Information Centre, can you commit to this?
Desirable
- Please list any further information you wish to add in support of your application for this role.
Person Specification
Qualifications
Essential
- English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
Experience
Essential
- Previous experience of telephone work.
- Excellent communication and listening skills, with the ability to remain calm in stressful situations
- Able to problem solve effectively in order to find solutions for clients
Desirable
- Previous customer care call centre environment experience
- Geography of UK
General
Essential
- Do you support a woman's right to choose abortion?
- Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship.
- This vacancy is working part time for 20.5hrs per week in Leamington Spa on a Sunday (alternate), Monday, Thursday and Friday - can you commit to this working pattern?
- The role requires you to work at our Head Office in Leamington Spa (CV34 6RQ) in a hybrid working arrangement- can you commute to here upto 3 days a week?
- This role will require 2 weeks training Monday to Friday 8.30am till 4.30pm before your contracted shift begins. This training will be held at the Booking & Information Centre, can you commit to this?
Desirable
- Please list any further information you wish to add in support of your application for this role.
