Job responsibilities
The Receptionist
will form part of the Albert Road Surgery Team to:
Offer general assistance to the
practice team and project a positive and friendly image to patients and other
visitors, either in person or via the telephone
Receive, assist and signpost
patients in accessing the appropriate service or healthcare professional in a
courteous, efficient and effective way.
Undertake a variety of
administrative duties to assist in the smooth running of the practice including
the provision of clerical support to clinical staff and other members of the
practice team.
Facilitate effective communication
between patients, members of the primary health care team, secondary care and
other associated healthcare agencies.
The
duties and responsibilities to be undertaken by members of the practice
reception team may include any or all of the items in the following list.
Duties may be varied from time to time under the direction of the senior
administrator/office manager/practice manager, dependent on current and
evolving practice workload and staffing levels:
Maintaining
and monitoring the practice appointments system
Processing
requests for appointments, visits and telephone consultations in person or
via telephone/eConsult/emails whilst ensuring callers are signposted
appropriately or directed to the most suitable healthcare professional
Processing
and distributing incoming (and outgoing) mail
Taking
messages and passing on information
Filing
and retrieving paperwork
Processing
repeat prescriptions in accordance with practice guidelines
Computer
data entry/data allocation and collation; processing and recording
information in accordance with practice procedures
Initiating
contact with and responding to requests from patients, other team members and
associated healthcare agencies and providers
Providing
clerical assistance to practice staff as required from time to time,
including word/data processing, filing, photocopying and scanning
Ordering,
re-ordering and monitoring of stationery and other supplies
Keeping the reception area,
notice-boards and leaflet dispensers tidy and free from obstructions and
clutter
Culture & Values
Working proactively within the STHC One
Team ethos, support, promote and embed STHCs Vision and Mission to:
Be a trusted partner and vital
contributor to the development and delivery of primary care, enabling our
local communities to live better and healthier lives.
Work collaboratively in pursuit
of innovative solutions to healthcare challenges whilst supporting General
Practice in delivering the best quality patient care.
Role model compassionate, inclusive and
approachable behaviours to all STHC staff, demonstrating our values of:
Integrity
Collaboration
Candour
Efficacy
Fairness
Accountability
Promote and role model the positive
behaviours outlined in the STHC Behaviours Framework.
Communication
& Partnership Working
Develop effective relationships in
the spirit of openness and accountability with colleagues, leaders, patients
and external partners
Develop and maintain effective
working relationships with all key stakeholders, regulators and external
agencies to promote the work of STHC.
Be a proactive member of your team,
contributing to organisational growth, development and peer support.
Strategy
and Vision
Contribute your views and ideas for
consideration and inclusion in the development of the STHC strategy and
delivery plan.
Support the delivery of STHCs
strategy, aligning your personal objectives with activity and priorities set
out in the Annual Delivery Plan.
GENERAL
REQUIREMENTS OF THE ROLE
AMENDING THE JOB DESCRIPTION
It is expected that as the organisation develops
and changes it may be necessary to vary the tasks and/or the responsibilities
of the post holder. This will be done in consultation with the post holder
and it is hoped that agreement can be reached to any reasonable changes.
CONFIDENTIALITY
In the
performance of the duties outlined in this job description, the post-holder
may have access to confidential information.
All such information from any source is to be regarded as strictly
confidential.
Information
relating to colleagues, other workers or the business of member practices may
only be divulged to authorised persons in accordance with STHCs policies and
procedures, and the protection of personal and sensitive data.
HEALTH AND SAFETY
The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in STHC's Health & Safety Policy
to include:
Identifying the risk involved in work
activities and undertaking such activities in a way that manages those risks.
Maintaining work areas in a tidy and
safe way and free from hazards.
Ensuring that all accidents are
reported and investigated and follow up action taken where necessary.
Maintain mandatory staff training, as
required by the postholder role.
EQUALITY, DIVERSITY AND INCLUSION
The
post-holder will support the equality, diversity, inclusion and rights of
colleagues to include:
Acting in a way that recognises the
importance of peoples rights, interpreting them in a way that is consistent
with current legislation.
Respecting the privacy, dignity,
needs and beliefs of colleagues.
Behaving in a manner which is
welcoming to and of the individual, is non-judgemental and respects their
circumstances, feelings, priorities, and rights.
QUALITY
The
post-holder will strive to maintain quality and will:
Alert other team members to issues of
quality and risk.
Assess own performance and take
accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of
the team by reflecting on own and team activities and making suggestions on
ways to improve and enhance the teams performance.
Work effectively with individuals in
other agencies to meet patients needs.
Effectively manage own time, workload
and resources.
COMMUNICATION
The
post-holder should recognise the importance of effective communication within
the team and will strive to:
Communicate effectively with other
team members.
Communicate effectively with patients
and carers.
Recognise peoples needs for
alternative methods of communication and respond accordingly.
