Job summary
HUC is thriving, and continued growth has enabled us to expand and diversify our service offering.
The role of a 111 Clinical Advisor plays an important part of our operation, and if you are ambitious there are lots of opportunities for you to develop your skills and explore other avenues within our organization.
As a 111 Clinical advisor you will answer telephone calls directly from the public and health care professionals, directing the caller to the most suitable service to meet their needs.
Our commitment is that we put the patient at the start and heart of our care. If this resonates with your own values, then HUC is a great place to put it into practice. To be considered for this role we would expect you to have to be a registered nurse, paramedic a minimum of 1-year front line experience.
We are an Out of Hours provider and the rotas for this role reflect the needs of the service. Currently we have rotas available for afternoons / evenings and weekends shifts.
Main duties of the job
You will be responsible for assessing callers with a wide spectrum of clinical conditions, advising them onhome care management, next steps and referring them on to further care when appropriate.
The computer-based clinical decision system will facilitate and support the advice given.
Clinical Advisors are required to work as part of a multidisciplinary team within the service provided byproviding high-quality, evidence-based healthcare to the immediate needs of the patient.
You will demonstrate a commitment to a high-quality service, excellence in clinical practice and continuous professional development, which are all integral to the role and the development of the service.
About us
Every patient deserves our highest standard of care and commitment. In working together innovatively, transparently and constructively with the local community and stakeholders, we can deliver services which meet their specific needs. We learn by listening to patients views and experiences. We are passionate about sharing our knowledge and expertise buy encouraging dialogue both internally and externally to meet our high expectations for patients.
Job description
Job responsibilities
Job responsibilities
Clinical Advisor
When patients are ill and need the right medical attention,HUCprovides theNHS111and Out of Hours GP service to over three million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest.
HUCis thriving, and continued growth has enabled us to expand and diversify our service offering. The role of a111 Clinical Advisorplays an important part of our operation and if you are ambitious there are lots of opportunities for you to develop your skills and explore other avenues within our organisation.
As a111Clinical advisoryou will answer telephone calls directly from the public and health care professionals, directing the caller to the most suitable service to meet their needs.
Our commitment is that we put the patient at the start and heart of our care. If this resonates with your own values, thenHUCis a great place to put it into practice. To be considered for this role we would expect you to have
- To be a registered nurse, paramedic a minimum of 1-year front line experience
- The ability to Carry out complex clinical triage, providing assessment, advice, and information patients
- Excellent communication skills and want to help and make a real difference to peoples lives
- Confidence to handle a variety of calls with empathy
- Competency with IT with proven keyboard skills
- A passion for providing fantastic customer service
- The ability to follow processes and procedures
- Reliability and punctuality
We are an Out of Hours provider and the rotas for this role reflect the needs of the service. Currently we have rotas available for afternoons / evenings and weekends shifts
If you are interested in this position, please send your CV and a covering letter explaining why you are suitable for this role to recruitment@huc.nhs.uk
Job description
Job responsibilities
Job responsibilities
Clinical Advisor
When patients are ill and need the right medical attention,HUCprovides theNHS111and Out of Hours GP service to over three million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest.
HUCis thriving, and continued growth has enabled us to expand and diversify our service offering. The role of a111 Clinical Advisorplays an important part of our operation and if you are ambitious there are lots of opportunities for you to develop your skills and explore other avenues within our organisation.
As a111Clinical advisoryou will answer telephone calls directly from the public and health care professionals, directing the caller to the most suitable service to meet their needs.
Our commitment is that we put the patient at the start and heart of our care. If this resonates with your own values, thenHUCis a great place to put it into practice. To be considered for this role we would expect you to have
- To be a registered nurse, paramedic a minimum of 1-year front line experience
- The ability to Carry out complex clinical triage, providing assessment, advice, and information patients
- Excellent communication skills and want to help and make a real difference to peoples lives
- Confidence to handle a variety of calls with empathy
- Competency with IT with proven keyboard skills
- A passion for providing fantastic customer service
- The ability to follow processes and procedures
- Reliability and punctuality
We are an Out of Hours provider and the rotas for this role reflect the needs of the service. Currently we have rotas available for afternoons / evenings and weekends shifts
If you are interested in this position, please send your CV and a covering letter explaining why you are suitable for this role to recruitment@huc.nhs.uk
Person Specification
Qualifications
Essential
- Registered nurse, paramedic or equivalent
Experience
Essential
- Post registration training / consolidation and experience in at least two health care settings or specialties relevant to profession;
- An understanding of the call handling and telephone triage roles;
- Understanding of operational policies and protocols;
- Understanding of audit;
- Able to communicate during sensitive and distressing or emotional situation.
Desirable
- Pathways trained;
- Previous experience of delivery of IT based care packages;
- Experience of telephone triage or consultation;
- Healthcare experience in a primary care or A&E setting (in addition to your placements);
- Customer service skills;
- Understanding of patient management in primary, secondary and tertiary care setting.
Person Specification
Qualifications
Essential
- Registered nurse, paramedic or equivalent
Experience
Essential
- Post registration training / consolidation and experience in at least two health care settings or specialties relevant to profession;
- An understanding of the call handling and telephone triage roles;
- Understanding of operational policies and protocols;
- Understanding of audit;
- Able to communicate during sensitive and distressing or emotional situation.
Desirable
- Pathways trained;
- Previous experience of delivery of IT based care packages;
- Experience of telephone triage or consultation;
- Healthcare experience in a primary care or A&E setting (in addition to your placements);
- Customer service skills;
- Understanding of patient management in primary, secondary and tertiary care setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
