Job responsibilities
To work
alongside the management team in assisting with the running of all Bromley GP
Alliance services.
The role will be between 15 - 30 hours per week depending on availability and the possibility of a job share.
Duties and Responsibilities as a Receptionist
Manage patient requests to book clinical appointments for services
offered by BGPA
Complete EMIS tasks
Manage patient enquiries and cancellation requests efficiently and
swiftly ensuring patient satisfaction
Support and action administrative
emails
Liaise with GPs and host practices
to obtain relevant information to help with the running of the services
Provide administrative support to all
services
Provide administrative assistance to the operational team as required
Undertake a wide range of administrative duties ensuring information is
managed correctly, filed and followed up accordingly
Once trained, competent in both EMIS & ERS systems
Have working knowledge of all software and hardware, i.e., photocopier,
email, patient information system
Support the management team in training new staff when required
Personal/Professional Development
Participate in an annual individual performance review, including taking
responsibility for maintain a record of own personal and/or professional
development
Participate in any training programme implemented by the management team
Effectively manage own time, workload and resources
Assess own performance and development and take accountability for own
actions, either directly or under supervision.
Communication
Demonstrate
interpersonal skills when dealing with all levels of staff across the BGPA
using persuasion, tact and reassurance where necessary.
To deal with all
telephone calls related to the services, ensuring callers are communicated with
in a sensitive and effective manner and problems are dealt with promptly and
efficiently.
Handle
confidential patient material in a sensitive and discreet fashion in compliance
with Bromley GP Alliance policy and procedure.
To be able to
influence, motivate and involve individuals and teams to reach necessary
performance target expectations.
Liaise with other
departments and members of the Bromley GP Alliance and other organisations to
ensure the smooth running of the office and to assisting the functioning of the
team.
The post holder is
required to follow Bromley GP Alliance policies and procedures which are
regularly updated including:
Confidentiality / Data Protection /
Freedom of Information
Post holders must maintain the
confidentiality of information about patients, staff and other health service
business in accordance with the Data Protection Act of 1998. Post holders must
not, without prior permission, disclose any information regarding patients or
staff. If any member of staff has communicated any such information to an
unauthorised person those staff will be liable to dismissal. Moreover, the Data
Protection Act 1998 also renders an individual liable for prosecution in the
event of unauthorised disclosure of information.
Following the Freedom of Information
Act (FOI) 2005, post holders must apply the Bromley GP Alliances FOI procedure
if they receive a written request for information.
Equal Opportunities
Post holders must always fulfil their
responsibilities regarding the Bromley GP Alliances Equal Opportunities Policy
and equality laws.
Health and Safety
All post holders have a responsibility,
under the Health and Safety at Work Act (1974) and subsequently published
regulations, to ensure that the Trusts health and safety policies and
procedures are complied with to maintain a safe working environment for
patients, visitors and employees.
Infection Control
All post holders have a personal
obligation to act to reduce healthcare-associated infections (HCAIs). They must
attend mandatory training in Infection Control and be compliant with all
measures required by the Trust to reduce HCAIs. All post holders must comply
with the Bromley GP Alliance infection screening and immunisation policies
as well as be familiar with the Trusts Infection Control Policies,
including those that apply to their duties, such as Hand Decontamination
Policy, Personal Protective Equipment Policy, safe procedures for using aseptic
techniques and safe disposal of sharps.
Risk Management
All post holders have a responsibility
to report risks such as clinical and non-clinical accidents or incidents
promptly. They are expected to be familiar with the Trusts use of risk
assessments to predict and control risk, as well as the incident reporting
system for learning from mistakes and near misses to improve services. Post
holders must also attend training identified by their manager or stated by the
Trust to be mandatory.
Safeguarding children and vulnerable
adults
Post holders have a general
responsibility for safeguarding children and vulnerable adults in the course of
their daily duties and for ensuring that they are aware of the specific duties
relating to their role.
Smoking Policy
It is the Trusts policy to promote
health. Smoking, therefore, is actively discouraged. It is illegal within Trust
buildings and vehicles.
