Job summary
The refugee and asylum seeker service
(RASS) is one of a growing list of clinical services delivered by ABC.The role is to provide coordination and administrative support to the Asylum Seeker & Refugee Support Service with further scope for expansion into other areas of operational management within Inclusion and Clinical services Team
Proposed salary: Band 5.1 to 5.12 on the ABC pay scale, which is equivalent to £28,321.79 to £35,214.59 per annum dependent on experience (pro rata)
Hours of work: Full time, 37.5 hours per week. Monday - Friday 9am to 5pm
Tenure: Fixed term contract 1 year from appointment
Location: Predominantly based in east
Sussex location, close to Tunbridge Wells with the requirement to travel to ABC
main offices in Horley/Crawley. Must have a full drivers license with business
insurance and access to car.
Main duties of the job
The coordinator will be responsible for liaising with the Service Manager and wider team and supporting the operationalisation of the service. This is a continually evolving service which flexes, and is shaped, by the needs of our patients. The coordinator will need to be comfortable with a process of ongoing change and improvement to enable the service to provide optimal care.
This is a rewarding role within a close and supportive team of both clinical and non-clinical staff. Whilst the role is fast moving and one where activity may have to be stepped up rapidly, the environment is calm and there is a focus on resilience and teamwork.
About us
Alliance for Better Care CIC is a GP Federation that unites 77 NHS GP practices
across 24 Primary Care Networks in Sussex and Surrey. We support our Primary
Care colleagues as well as their patients, to transform how healthcare is
managed within the community.
As a membership organisation, our focus is to work in partnership with our
members and help them to improve the provision of General Practices in the
local area.
We work with and listen to our GP Practices, PCNs, Hospitals, Community
Organisations and the Third Sector. These vital partnerships ensure that,
together, wedeliver a truly integrated approach that offers
the support and expertise needed to effectively serve our communities.
Job description
Job responsibilities
Primary duties and area of responsibility:
- To support the mobilisation of the response to Asylum Seeker & Refugee service into a site in East Sussex.
- To set up for and be on site administrator during clinic days, including registrations and health checks
- Planning appointment lists for health checks, vaccinations and screening clinics
- Preparation for clinics, including test requests, printing, labelling, and restocking equipment
- Management of clinical handover sheets
- Supporting the management of stock of clinical equipment, prescription medication, vaccines, over the counter medication and consumable supplies
- Use of SystmOne and EMIS clinical systems to build rotas, clinics, input patient data and run reports
- Support clinicians with queries where possible
- Management of FP10s in line with our processes including the allocation of FP10s to clinics and clinicians and ensuring original prescriptions are posted to pharmacies
- Booking interpreters and translation services
- Maintaining, updating and creating complex spreadsheets
- Collating health check and screening data for onward distribution to practices, internal teams and commissioners
- To take responsibility for acting on own initiative in addressing regular tasks without specific direction
- Attend meetings, take minutes and ensure action logs are kept updated and actions followed up
- Responding to ad hoc needs including planning clinics and liaising with other trusted organisations as required
- Ensuring the strictest principles of patient confidentiality and information governance guidelines are adhered to at all times
General Responsibilities:
- Work as part of the team to seek feedback, continually improve the service and contribute to business planning
- Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner
- Undertake and complete any relevant training as assigned and ensure all training is in date
- Treat patients with empathy and respect and conduct oneself in a professional manner
- Provide administrative support for meetings and training days
Job description
Job responsibilities
Primary duties and area of responsibility:
- To support the mobilisation of the response to Asylum Seeker & Refugee service into a site in East Sussex.
- To set up for and be on site administrator during clinic days, including registrations and health checks
- Planning appointment lists for health checks, vaccinations and screening clinics
- Preparation for clinics, including test requests, printing, labelling, and restocking equipment
- Management of clinical handover sheets
- Supporting the management of stock of clinical equipment, prescription medication, vaccines, over the counter medication and consumable supplies
- Use of SystmOne and EMIS clinical systems to build rotas, clinics, input patient data and run reports
- Support clinicians with queries where possible
- Management of FP10s in line with our processes including the allocation of FP10s to clinics and clinicians and ensuring original prescriptions are posted to pharmacies
- Booking interpreters and translation services
- Maintaining, updating and creating complex spreadsheets
- Collating health check and screening data for onward distribution to practices, internal teams and commissioners
- To take responsibility for acting on own initiative in addressing regular tasks without specific direction
- Attend meetings, take minutes and ensure action logs are kept updated and actions followed up
- Responding to ad hoc needs including planning clinics and liaising with other trusted organisations as required
- Ensuring the strictest principles of patient confidentiality and information governance guidelines are adhered to at all times
General Responsibilities:
- Work as part of the team to seek feedback, continually improve the service and contribute to business planning
- Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner
- Undertake and complete any relevant training as assigned and ensure all training is in date
- Treat patients with empathy and respect and conduct oneself in a professional manner
- Provide administrative support for meetings and training days
Person Specification
Experience
Essential
- Experience of working within a healthcare or similarly structured setting
- Demonstrable commitment to professional and personal development and learning
- Excel skills including use and creation of pivot tables, formulas, functions and macros
- Excellent IT skills including Microsoft Outlook and Teams
- Experience with planning, logistics and data management
Desirable
- Experience with clinical systems
Qualifications
Essential
- Full UK drivers license and business insurance
Skills
Essential
- Able to prioritise multiple and competing demands
- Proactively manage own workload
- Excellent oral and written communication skills
- Demonstrate personal resilience, adaptability and able to problem solve effectively
- Outstanding organisational and planning skills
- Able to work under pressure and demonstrate personal accountability
- Ability to build and maintain effective working relationships with a range of stakeholders
- Able to listen, empathise and facilitate person centred support in a non-judgemental way
- Able to communicate effectively in challenging situations
- Able to get along with people from all backgrounds and communities, respecting different lifestyles, cultures and diversity
- Knowledge of, and ability to work to, policies and procedures, including confidentiality, safeguarding, lone working, information governance and health and safety
Person Specification
Experience
Essential
- Experience of working within a healthcare or similarly structured setting
- Demonstrable commitment to professional and personal development and learning
- Excel skills including use and creation of pivot tables, formulas, functions and macros
- Excellent IT skills including Microsoft Outlook and Teams
- Experience with planning, logistics and data management
Desirable
- Experience with clinical systems
Qualifications
Essential
- Full UK drivers license and business insurance
Skills
Essential
- Able to prioritise multiple and competing demands
- Proactively manage own workload
- Excellent oral and written communication skills
- Demonstrate personal resilience, adaptability and able to problem solve effectively
- Outstanding organisational and planning skills
- Able to work under pressure and demonstrate personal accountability
- Ability to build and maintain effective working relationships with a range of stakeholders
- Able to listen, empathise and facilitate person centred support in a non-judgemental way
- Able to communicate effectively in challenging situations
- Able to get along with people from all backgrounds and communities, respecting different lifestyles, cultures and diversity
- Knowledge of, and ability to work to, policies and procedures, including confidentiality, safeguarding, lone working, information governance and health and safety
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
