Job summary
We are seeking an enthusiastic,
hardworking, reliable and flexible receptionist to join our practice team.
Applicants must have the ability to
work well as an individual as well as part of the existing team in a calm and
professional manner and work well under pressure.
The Reception Team is the first point
of contact for our patients, we expect our staff to project a positive,
approachable, and professional image at all times.
The post is for approximately 22-24
hours per week, a combination of morning and evening sessions.
Applicants should be flexible to
cover the holiday/sickness of other staff when required.
Main duties of the job
The post holder will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide support and assistance to clinicians and managers, working as a team for the betterment of our patients.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Undertake a variety of administrative duties to assist in the smooth running of the Practice.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
About us
WF GP FedNet is a not-for-profit Federation of the 36 GP Practices in Waltham Forest. We are a private limited company who provides NHS Services based in Primary Care, pooling the skills and resources of local GPs to provide large scale services as part of the local NHS Strategy to bring more services into the Community to help people stay well and at home.
WF GP federation is advertising this role on behalf of the Bailey Practice
Job description
Job responsibilities
The post holder will be expected to ensure that the reception area of the practice runs smoothly, whilst working closely with the senior receptionist and other administrative team members.
To provide a high level of service to patients, doctors, nurses and other members of the Practice team
Telephone Duties
- Making appointments
- Home visit requests
- Deal with general enquiries
- Contacting other providers
Reception Duties
- Register new patients and temporary residents
- Greet and direct patients and visitors
- Making appointments
- Handing out prescriptions
- Handing out blood test forms/sample kits/referrals
- Ensure outstanding queries are explained and handed over to the next shift, as necessary
- Respond to the needs of doctors and nurses during surgery
- Deal with general enquiries
Prescription Duties
- Dealing with requests for repeat prescriptions
- Raising prescriptions as per Practice Protocols
- Dealing with queries relating to repeat prescriptions
General Duties
- Input and extract information from the Practice computer system
- Observe health and safety guidelines at all times
- Any other reasonable duties as necessary
This job description gives a general outline of the post and it is not intended to be inflexible or a final list of duties. It may therefore be amended from time to time in consultation with the post-holder
To Be Noted
This is not an exhaustive list of duties and responsibilities. The post holder may be required to work across the service and to undertake other duties which fall within the grade of the job, in discussion with the manager.
This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. The post holder is expected to comply with all relevant organisation policies, procedures and guidelines, including those relating to Equal Opportunities, Health and Safety and Confidentiality of Information.
Health, Safety and Security
All employees have a duty to report any accidents, complaints, defects in equipment, near misses and untoward incidents, following company procedure.
Confidentiality
All information relating to patients and staff gained through your employment with the company is confidential.
It is the responsibility of each member of staff to be aware of and to comply with, the Company Confidentiality Policy, which highlights your responsibilities in respect of service user (patient) confidentiality. Staff who are governed by a professional Code of Conduct are expected to uphold their professional body's provisions relating to confidentiality. Any other general requirements as appropriate, to the post and the location.
The range of duties and responsibilities outlined above are indicative only and are intended to give a broad outline of the range and type of duties that will be allocated. They are subject to modification in light of changing demands and the development requirements of the post-holder
Job description
Job responsibilities
The post holder will be expected to ensure that the reception area of the practice runs smoothly, whilst working closely with the senior receptionist and other administrative team members.
To provide a high level of service to patients, doctors, nurses and other members of the Practice team
Telephone Duties
- Making appointments
- Home visit requests
- Deal with general enquiries
- Contacting other providers
Reception Duties
- Register new patients and temporary residents
- Greet and direct patients and visitors
- Making appointments
- Handing out prescriptions
- Handing out blood test forms/sample kits/referrals
- Ensure outstanding queries are explained and handed over to the next shift, as necessary
- Respond to the needs of doctors and nurses during surgery
- Deal with general enquiries
Prescription Duties
- Dealing with requests for repeat prescriptions
- Raising prescriptions as per Practice Protocols
- Dealing with queries relating to repeat prescriptions
General Duties
- Input and extract information from the Practice computer system
- Observe health and safety guidelines at all times
- Any other reasonable duties as necessary
This job description gives a general outline of the post and it is not intended to be inflexible or a final list of duties. It may therefore be amended from time to time in consultation with the post-holder
To Be Noted
This is not an exhaustive list of duties and responsibilities. The post holder may be required to work across the service and to undertake other duties which fall within the grade of the job, in discussion with the manager.
This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. The post holder is expected to comply with all relevant organisation policies, procedures and guidelines, including those relating to Equal Opportunities, Health and Safety and Confidentiality of Information.
Health, Safety and Security
All employees have a duty to report any accidents, complaints, defects in equipment, near misses and untoward incidents, following company procedure.
Confidentiality
All information relating to patients and staff gained through your employment with the company is confidential.
It is the responsibility of each member of staff to be aware of and to comply with, the Company Confidentiality Policy, which highlights your responsibilities in respect of service user (patient) confidentiality. Staff who are governed by a professional Code of Conduct are expected to uphold their professional body's provisions relating to confidentiality. Any other general requirements as appropriate, to the post and the location.
The range of duties and responsibilities outlined above are indicative only and are intended to give a broad outline of the range and type of duties that will be allocated. They are subject to modification in light of changing demands and the development requirements of the post-holder
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of reception work
- Experience of working within General Practice
- EMIS knowledge and NHS.net is an advantage
Skills
Essential
- Excellent communication skills (Written and Oral)
- IT skills
- Clear, polite telephone manner
- Time management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
Qualifications
Essential
- GCSE or equivalent (preferred)
Personal Attributes
Essential
- Smart, polite and confident
- Planning and organising
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self-motivated
- Flexible
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of reception work
- Experience of working within General Practice
- EMIS knowledge and NHS.net is an advantage
Skills
Essential
- Excellent communication skills (Written and Oral)
- IT skills
- Clear, polite telephone manner
- Time management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
Qualifications
Essential
- GCSE or equivalent (preferred)
Personal Attributes
Essential
- Smart, polite and confident
- Planning and organising
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self-motivated
- Flexible
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
