Health Care Assistant

Job description

Job responsibilities

JOB SUMMARY

To assist clinicians in the care of Solihealth patients to include treatment, preventative care, screening and patient education. The post will also include some administrative duties

Setting up clinics

Delivering Health Checks

Assisting in contraceptive clinics

Assisting in minor surgery clinics

Phlebotomy

Chaperoning

Supporting in stock up-keep and ordering

Act as a focal point of communication between patients, doctors, nurses and other members of the primary health care team

Arranging appointments

Reception cover

LOCATION

The Castle Practice 2 Hawthorne Road, Castle Bromwich, B360 HH

Hampton Surgery Fentham Hall, Marsh Lane, Solihull, B92 0AH

COMPETENCIES AND SKILLS REQUIRED FOR POST

An understanding, acceptance and adherence to the need for strict confidentiality

An ability to sure own judgement, resourcefulness, common sense and local knowledge to respond to patients enquiries and requests

Ability to work without direct supervision and determine own workload priorities

Basic keyboard and computer skills

Flexibility of working hours

Excellent communication skills

OTHER RESPONSIBILITIES WITHIN THE ORGANISATION

Contributing to service development and implementation of the service contract

Awareness of and compliance with all relevant Solihealth policies/guidelines/procedures, e.g. safeguarding, confidentiality, data protection, health and safety

A commitment to life-long learning and audit to ensure evidence-based best practice

Contributing to the development of computer-based patient records

Contributing to the summarising of patient records

COMMUNICATION

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Attending training events organised by Solihealth where appropriate

CONFIDENTIALITY

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Solihealth staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with Solihealth policies and procedures relating to confidentiality and the protection of personal and sensitive data.

HEALTH & SAFETY

The post-holder will assist in promoting and maintaining their own and others health and safety and security as defined in SoliHealths Health and Safety Policy, to include:

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

EQUALITY & DIVERSITY

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights

Whilst in post, staff are expected to acquire and update their knowledge on safeguarding as per SoliHealths Safeguarding Policies.

Person Specification

Qualifications

Essential

• Qualified to NVQ level 2 in Health and Social Care
• Care Certificate

Experience

Essential

• Experience of working within healthcare

Desirable

• Experience of working in Primary Care
• Experience in LARC services
• Experience in minor surgery services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Solihealth Limited

Address

Hurst Lane Clinic

Hurst Lane North

Castle Bromwich

West Midlands

B36 0EY

United Kingdom

Employer's website

https://solihealth.org/ (Opens in a new tab)