Job summary
About the
Role
This is an exciting opportunity
to lead and develop our Individual Giving and Supporter Care programme, helping
to maximise sustainable income that enables Barnsley Hospice to continue
providing specialist palliative and end-of-life care across our community.
Reporting to the Head of
Fundraising, you will lead the Individual Giving Team and oversee a varied
portfolio including regular giving, hospice lottery, direct mail appeals,
supporter care, legacy and in-memory fundraising. You will develop innovative
fundraising campaigns, strengthen supporter journeys and ensure our supporters
receive an outstanding experience at every stage of their relationship with the
Hospice.
You will also manage campaign
performance, monitor income and expenditure, use our CRM to analyse campaign
success, and identify opportunities to grow long-term supporter engagement and
income.
Main duties of the job
Key Responsibilities
- Lead, motivate and develop the Individual Giving Team through effective leadership and performance management.
- Develop and deliver an ambitious Individual Giving strategy to maximise sustainable income.
- Manage fundraising campaigns including Lottery, Direct Mail, Regular Giving, Legacy and In Memory fundraising.
- Develop engaging supporter journeys to improve supporter retention and repeat giving.
- Monitor campaign performance, budgets and KPIs, reporting regularly to the Head of Fundraising.
- Maintain excellent supporter care and ensure an exceptional supporter experience.
- Build strong relationships with external suppliers and fundraising partners.
- Use the Hospice CRM to analyse campaign performance, produce reports and identify opportunities for continuous improvement.
About us
Why Join
Barnsley Hospice?
Barnsley Hospice provides
specialist palliative and end-of-life care to hundreds of local people and
those close to them each year. Every donation helps us continue delivering
compassionate care when it matters most.
As our Individual Giving and
Supporter Care Team Manager, you will play a key leadership role in shaping the
future of our fundraising programme. Your work will directly contribute to
securing vital income that enables us to provide outstanding care and support
to our patients and their families.
Equality,
Diversity and Inclusion
Barnsley Hospice is committed to
creating an inclusive workplace where everyone feels valued and respected. We
welcome applications from all sections of the community and particularly
encourage applications from Black, Asian and minority ethnic candidates,
LGBTQIA+ candidates and candidates with disabilities, as we are committed to
increasing representation across our workforce.
Job description
Job responsibilities
Key duties &
responsibilities
1. To lead, manage and inspire the Individual Giving
Team, by undertaking regular one-to- ones, appraisals and performance reviews
of any team members, to ensure they meet their SMART objectives and income
targets
2.
To report monthly on Individual Giving income and
expenditure to the Head of Fundraising, providing commentary and mitigation
plans as required.
3.
To lead and manage a selection of fundraising
campaigns to achieve and exceed set KPIs.
4.
To continually develop all campaign product
supporter journeys to ensure they improve supporter retention rates &
improve repeat gift rates.
5.
To develop and implement the Individual Giving fundraising
campaign strategy which enables Barnsley Hospice to meet its strategic objectives.
6.
Utilise our CRM database, create and edit records,
manage mailings, record communications, produce reports and extract information
as and when required.
7.
To use the CRM to accurately report the success and learnings
of all campaigns.
8.
To lead on the implementation of the In Memory and
Legacy strategy.
9.
Maintain strong working relationships with all third
party contacts, including Lottery and Direct Mail providers.
10.
Lead the Barnsley Hospice lottery through
transformational growth with a focus on retention and compliance.
Job description
Job responsibilities
Key duties &
responsibilities
1. To lead, manage and inspire the Individual Giving
Team, by undertaking regular one-to- ones, appraisals and performance reviews
of any team members, to ensure they meet their SMART objectives and income
targets
2.
To report monthly on Individual Giving income and
expenditure to the Head of Fundraising, providing commentary and mitigation
plans as required.
3.
To lead and manage a selection of fundraising
campaigns to achieve and exceed set KPIs.
4.
To continually develop all campaign product
supporter journeys to ensure they improve supporter retention rates &
improve repeat gift rates.
5.
To develop and implement the Individual Giving fundraising
campaign strategy which enables Barnsley Hospice to meet its strategic objectives.
6.
Utilise our CRM database, create and edit records,
manage mailings, record communications, produce reports and extract information
as and when required.
7.
To use the CRM to accurately report the success and learnings
of all campaigns.
8.
To lead on the implementation of the In Memory and
Legacy strategy.
9.
Maintain strong working relationships with all third
party contacts, including Lottery and Direct Mail providers.
10.
Lead the Barnsley Hospice lottery through
transformational growth with a focus on retention and compliance.
Person Specification
Experience
Essential
- Demonstrable experience working in an Individual Giving charitable fundraising role
- Experience delivering fundraising campaigns including lottery, regular giving and direct mail
- Experience leading, managing and developing teams through growth and change
- Experience producing budgets, monitoring income performance and managing financial targets
- Experience managing supporter engagement activities and supporter journeys
- Experience working to income targets and delivering measurable fundraising results
Desirable
- Experience developing and managing legacy fundraising programmes
- Experience delivering in-memory fundraising activity
- Experience using data insights to improve fundraising campaigns and supporter retention
- Experience working within a hospice, healthcare charity or similar not-for-profit environment
Qualifications
Essential
- GCSEs (Grade AC) or equivalent in English and Maths
Desirable
- Relevant fundraising, marketing, business or management qualification
Person Specification
Experience
Essential
- Demonstrable experience working in an Individual Giving charitable fundraising role
- Experience delivering fundraising campaigns including lottery, regular giving and direct mail
- Experience leading, managing and developing teams through growth and change
- Experience producing budgets, monitoring income performance and managing financial targets
- Experience managing supporter engagement activities and supporter journeys
- Experience working to income targets and delivering measurable fundraising results
Desirable
- Experience developing and managing legacy fundraising programmes
- Experience delivering in-memory fundraising activity
- Experience using data insights to improve fundraising campaigns and supporter retention
- Experience working within a hospice, healthcare charity or similar not-for-profit environment
Qualifications
Essential
- GCSEs (Grade AC) or equivalent in English and Maths
Desirable
- Relevant fundraising, marketing, business or management qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
