Job summary
The Projects and DES Care Co-ordinator will provide high-quality administrative and coordination support to ensure seamless delivery of PCN services, with a focus on Direct Enhanced Services (DES) implementation, patient care continuity, data quality and service improvement.
Main duties of the job
We arelooking for a motivated and
well-organised Projects and DES Care Co-ordinator to join Surrey Heath Primary
Care Network (PCN). This varied role supports the coordination
and delivery of Direct Enhanced Services (DES) and key PCN projects, ensuring
high-quality, patient-centred care across our practices.
You will work closely with
clinical and administrative teams to help patients navigate health and care
services, supporting continuity of care and smooth communication across the
network. The role includes maintaining EMIS clinics and user access, running
reports, managing shared inboxes, coordinating clinics and Enhanced Access
sessions, and ensuring data quality and compliance.
You will also assist with
audits, quality returns, and PCN projects such as Dermatology, SDUC, and Heart
Health Checks, updating SOPs and TeamNet content as processes evolve.
This is an excellent
opportunity for someone with strong administrative, organisational, and digital
skills who enjoys teamwork and improving patient experience. Flexibility and
attention to detail are key, as you will play a vital role in helping Surrey
Heath PCN deliver safe, effective, and compassionate care.
About us
We are Surrey Heath Community Providers Limited, which is a federation of 7 GP practices across 10 sites, covering a population of over 100,000 patients across Surrey Heath. We began in 2016 and now employ around 200 members of staff across our clinical and corporate support teams.
Our services include Surrey Heath Primary Care Network, Primacy workflow management and Upper Gordon Road Surgery. As a GP Federation and Primary Care Network, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners, in the provision of community based healthcare services.
We are dedicated to providing safe and compassionate care to our patients across our range of primary care services in Surrey Heath and believe in continuous commitment to quality service delivery and positive patient outcomes. Patients are at the heart of everything we do, and we pride ourselves in ensuring that our patients feel safe, supported, communicated with and respected, at a time when they may be feeling vulnerable.
Our vision is to provide high quality, seamless health care that enables people to lead healthier lives, whilst feeling supported and cared for.
Job description
Job responsibilities
This list is not exhaustive. The post holder will carry out other reasonable duties as required by the organisation or line manager. The job description may be reviewed in line with the evolving needs of Surrey Heath Community Providers LTD and the Primary Care Network
Job description
Job responsibilities
This list is not exhaustive. The post holder will carry out other reasonable duties as required by the organisation or line manager. The job description may be reviewed in line with the evolving needs of Surrey Heath Community Providers LTD and the Primary Care Network
Person Specification
Experience
Essential
- Experience of working with healthcare professionals and/or within the NHS or social care
- Experience coordinating with multiple stakeholders or individuals to meet defined outcomes
- Experience providing advice or signposting patients to appropriate services
- Experience in managing data quality, reporting or audit activity
- Experience supporting projects, service delivery or quality improvement work
- Knowledge of safeguarding interventions and awareness of the Mental Capacity Act
Desirable
- Experience managing shared inboxes or coordinating administrative workflows
- Understanding of Direct Enhanced Services (DES), Enhanced Access and EHCH frameworks
- Knowledge of data protection, confidentiality and information governance standards
- Awareness of local community groups and social prescribing services that support wellbeing
- Understanding of relevant Health and Social Care legislation and crisis intervention pathways
- Understanding of disease prevention, health promotion and NHS Choices
Skills and Abilities
Essential
- Excellent verbal and written communication skills; able to communicate with patients, carers, clinicians and managers
- Strong IT literacy with Microsoft Office (Word, Excel, Outlook) and ability to learn new systems quickly
- Confident in using EMIS and TeamNet for data entry, reporting and document management
- Proven ability to plan, prioritise and manage own workload to meet deadlines
- Strong organisational skills and attention to detail when handling data and reports
- Ability to analyse and interpret information and present findings clearly
- Able to build and maintain strong professional relationships across teams and agencies
Desirable
- Understanding of social determinants of health and how these can be addressed with patients
Personal Attributes
Essential
- Creative, flexible and sensitive approach to working with people with diverse support needs
- Motivated, proactive and committed to delivering high-quality patient-centred care
- Team player with the ability to work collaboratively and share best practice
- Able to reflect on and continuously improve own practice
- Passionate about tackling health inequalities and improving access to care
- Able to travel locally between practices and sites as required
Qualifications
Essential
- 4 GCSE's (Grade C and above) English and Maths or equivalent
- Relevant NVQ level 3 qualification or equivalent experience
Desirable
- Further Training in Administration, Health, Social Care or project coordination.
Person Specification
Experience
Essential
- Experience of working with healthcare professionals and/or within the NHS or social care
- Experience coordinating with multiple stakeholders or individuals to meet defined outcomes
- Experience providing advice or signposting patients to appropriate services
- Experience in managing data quality, reporting or audit activity
- Experience supporting projects, service delivery or quality improvement work
- Knowledge of safeguarding interventions and awareness of the Mental Capacity Act
Desirable
- Experience managing shared inboxes or coordinating administrative workflows
- Understanding of Direct Enhanced Services (DES), Enhanced Access and EHCH frameworks
- Knowledge of data protection, confidentiality and information governance standards
- Awareness of local community groups and social prescribing services that support wellbeing
- Understanding of relevant Health and Social Care legislation and crisis intervention pathways
- Understanding of disease prevention, health promotion and NHS Choices
Skills and Abilities
Essential
- Excellent verbal and written communication skills; able to communicate with patients, carers, clinicians and managers
- Strong IT literacy with Microsoft Office (Word, Excel, Outlook) and ability to learn new systems quickly
- Confident in using EMIS and TeamNet for data entry, reporting and document management
- Proven ability to plan, prioritise and manage own workload to meet deadlines
- Strong organisational skills and attention to detail when handling data and reports
- Ability to analyse and interpret information and present findings clearly
- Able to build and maintain strong professional relationships across teams and agencies
Desirable
- Understanding of social determinants of health and how these can be addressed with patients
Personal Attributes
Essential
- Creative, flexible and sensitive approach to working with people with diverse support needs
- Motivated, proactive and committed to delivering high-quality patient-centred care
- Team player with the ability to work collaboratively and share best practice
- Able to reflect on and continuously improve own practice
- Passionate about tackling health inequalities and improving access to care
- Able to travel locally between practices and sites as required
Qualifications
Essential
- 4 GCSE's (Grade C and above) English and Maths or equivalent
- Relevant NVQ level 3 qualification or equivalent experience
Desirable
- Further Training in Administration, Health, Social Care or project coordination.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
