Job summary
This role is based at Bradford Teaching Hospitals NHS Foundation Trust
(BTHFT), covering the Urgent Treatment Centre (UTC) and Emergency Department.
The service operates between 08:00 and 00:00, 7 days per week, and shifts (6 or
4 hours) will be allocated on a rota basis. Flexibility, including weekends and
evenings, is required to meet service needs.
You must be able to commit to a minimum of 2 shifts per week.
Shifts available:
Monday - Thursdays 2pm to 8pm
Mondays 4pm to 8pm
Previous Applicants need not apply.
(Start Date 1st October 2026)*subject to change
Main duties of the job
The
post-holder will provide direct support to clinicians and patients by
performing clinical observations, assisting with point-of-care testing, and
ensuring smooth patient streaming processes. The HCA will monitor patient
safety, act as a chaperone when required, and liaise with both UTC and A&E
teams. They will also play an active role in ensuring efficient communication
across the department and adherence to safety and data protection protocols.
About us
Bradford Care Alliance (BCA) is a Community Interest general practice
membership organisation founded on partnership working and accountability to
our members. The CIC encompasses most practices across Bradford City and
Districts ICB, representing a consistent voice for primary care. We are a key
partner in the wider Bradford District and Craven system, working closely with
health and social care partners to deliver the vision of Happy, Healthy at
Home. Healthcare Assistants are essential to the Primary Care Streaming
Service, supporting safe, timely, and high-quality care.
Job description
Job responsibilities
Main responsibilities of the role;
1. Patient Reception & Support
- Receive patients and guide them through the streaming process.
- Collect and escort patients to the UTC as required.
- Provide a professional, welcoming, and reassuring presence.
- Act as a chaperone when necessary.
2. Observations & Clinical Support
- Complete baseline observations within 30 minutes of registration and repeat as required.
- Carry out paediatric observations every 4 hours.
- Monitor waiting patients for safety and escalate concerns appropriately.
- Escalate clinical concerns to the GP on site, Sister in Charge, or UTC Lead Nurse.
- Record and close patient cases accurately in electronic systems
3. Point-of-Care Testing (POCT)
- Undertake approved point-of-care tests in line with training.
- Record results promptly in patient records.
- Liaise with clinical teams if tests indicate the need for admission.
4. Patient Safety & Protocol Adherence
- Adhere to patient influx protocol when demand exceeds safe levels.
- Ensure no patient is left without observations for more than one hour.
- If leaving the department without HCA cover, pause streaming and notify GP/Admin team.
- Support admin team to ensure reception cover during breaks.
5. Teamwork & Communication
- Work effectively with colleagues to ensure timely patient care.
- Share patient responsibility clearly when more than one HCA is on duty.
- Use Cerner initials to identify accountable HCA for each patient.
- Maintain visibility in reception and waiting areas to support workflow.
6. Information Governance & Data Protection
- Use individual logins for SystmOne and Cerner only.
- Record observations and POCT under your own name.
- Lock computers when unattended and never share passwords.
- Adhere to BCA and BTHFT information governance and data protection policies.
- Restrict mobile phone use to emergencies only.
7. Training & Development
- Participate in training to support ongoing development.
- Remain up to date with SOPs and trust policies.
- Engage in safety training and clinical updates.
- Contribute to a culture of continuous learning and improvement.
Job description
Job responsibilities
Main responsibilities of the role;
1. Patient Reception & Support
- Receive patients and guide them through the streaming process.
- Collect and escort patients to the UTC as required.
- Provide a professional, welcoming, and reassuring presence.
- Act as a chaperone when necessary.
2. Observations & Clinical Support
- Complete baseline observations within 30 minutes of registration and repeat as required.
- Carry out paediatric observations every 4 hours.
- Monitor waiting patients for safety and escalate concerns appropriately.
- Escalate clinical concerns to the GP on site, Sister in Charge, or UTC Lead Nurse.
- Record and close patient cases accurately in electronic systems
3. Point-of-Care Testing (POCT)
- Undertake approved point-of-care tests in line with training.
- Record results promptly in patient records.
- Liaise with clinical teams if tests indicate the need for admission.
4. Patient Safety & Protocol Adherence
- Adhere to patient influx protocol when demand exceeds safe levels.
- Ensure no patient is left without observations for more than one hour.
- If leaving the department without HCA cover, pause streaming and notify GP/Admin team.
- Support admin team to ensure reception cover during breaks.
5. Teamwork & Communication
- Work effectively with colleagues to ensure timely patient care.
- Share patient responsibility clearly when more than one HCA is on duty.
- Use Cerner initials to identify accountable HCA for each patient.
- Maintain visibility in reception and waiting areas to support workflow.
6. Information Governance & Data Protection
- Use individual logins for SystmOne and Cerner only.
- Record observations and POCT under your own name.
- Lock computers when unattended and never share passwords.
- Adhere to BCA and BTHFT information governance and data protection policies.
- Restrict mobile phone use to emergencies only.
7. Training & Development
- Participate in training to support ongoing development.
- Remain up to date with SOPs and trust policies.
- Engage in safety training and clinical updates.
- Contribute to a culture of continuous learning and improvement.
Person Specification
Personal Qualities
Essential
- Confidential, discreet, proac-tive, and able to work under pressure.
- Ability to use initiative and will-ingness to take on additional tasks.
Skills
Essential
- Ability to perform and record patient observations accurately.
- Strong communication and in-terpersonal skills.
- Excellent time management skills.
- Strong attention to detail.
- Commitment to patient safety, confidentiality, and teamwork.
- Willingness to undertake role-specific training.
- Familiarity with SystmOne and Cerner electronic record systems.
Desirable
- POCT training and experience.
Qualifications
Essential
- Care Certificate for Healthcare Assistants
Desirable
- NVQ level 3 Health & Social Care
Experience
Essential
- Experience as a Healthcare Assistant or equivalent patient-facing role within a hospital or GP Setting
Desirable
- Experience in urgent/emergency/primary care settings.
Person Specification
Personal Qualities
Essential
- Confidential, discreet, proac-tive, and able to work under pressure.
- Ability to use initiative and will-ingness to take on additional tasks.
Skills
Essential
- Ability to perform and record patient observations accurately.
- Strong communication and in-terpersonal skills.
- Excellent time management skills.
- Strong attention to detail.
- Commitment to patient safety, confidentiality, and teamwork.
- Willingness to undertake role-specific training.
- Familiarity with SystmOne and Cerner electronic record systems.
Desirable
- POCT training and experience.
Qualifications
Essential
- Care Certificate for Healthcare Assistants
Desirable
- NVQ level 3 Health & Social Care
Experience
Essential
- Experience as a Healthcare Assistant or equivalent patient-facing role within a hospital or GP Setting
Desirable
- Experience in urgent/emergency/primary care settings.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
