Job summary
Are you organised, friendly and ready to start your career?
Were looking for an Apprentice Receptionist to join our team. You will be the
first person our patients and visitors meet, so a warm and helpful attitude is
important. You will learn how to greet patients, answer phone calls, book
appointments, and complete everyday administration tasks. You will work with a
supportive team, receive on-the-job training, and gain valuable skills and a
recognised qualification. If you enjoy helping people, are willing to learn,
and can work well as part of a team, we would love to hear from you.
Main duties of the job
Your duties will include welcoming patients and visitors,
answering phone calls, booking and cancelling appointments, updating patient
records, responding to enquiries, and carrying out general administrative
tasks. You will also help keep the reception area organised and work with the
team to ensure the practice runs smoothly while providing excellent customer
service.
About us
Stafford Medical Group is a GP practice in Weston-Super-Mare,
caring for almost 11,000 patients. We are a training practice, and our GP Partners
are involved in the education of medical students, and a variety of doctor
training posts. We have an excellent relationship with our Patient
Participation Group, keeping us patient focused and working together on
opportunities to benefit patient care. We are part of Pier Health Primary Care
Network (PCN), that consists of seven GP Practices and covers a population of over
100,000 patients. We have PCN ARRS staff working on site at the medical centre,
providing an excellent multidisciplinary working environment.
Job description
Job responsibilities
Duties will include:
- Welcome patients and deal with incoming calls and emails and act upon them accordingly
- Booking appointments
- Act on tasks requested by other members of the practice team
- Process all telephone requests in a courteous, pleasant and professional manner
- General administration
- Other duties as and when requested
- Answering phone calls
- eConsultation
- Handling patients emails
- Processing appointments
- Signposting patients to appropriate healthcare services
- Processing repeated prescriptions
- Front desk duties and receiving patients
- Registration on new patients
- Scanning
- Accurately record and update patients data
- Deal with general enquiries
- General reception duties
- Assist with cancelling and rescheduling appointments as required
- Updating the computerised appointments system as required
- Ensure confidentiality of all records
The training you will be getting
- Business Admin level 3 Apprenticeship
- Training in the workplace
- Functional skills maths and English, if required
You will have on the job training within the organisation and have an assigned assessor who will provide you with additional training sessions and assessments to gain the business administrator qualification.
Job description
Job responsibilities
Duties will include:
- Welcome patients and deal with incoming calls and emails and act upon them accordingly
- Booking appointments
- Act on tasks requested by other members of the practice team
- Process all telephone requests in a courteous, pleasant and professional manner
- General administration
- Other duties as and when requested
- Answering phone calls
- eConsultation
- Handling patients emails
- Processing appointments
- Signposting patients to appropriate healthcare services
- Processing repeated prescriptions
- Front desk duties and receiving patients
- Registration on new patients
- Scanning
- Accurately record and update patients data
- Deal with general enquiries
- General reception duties
- Assist with cancelling and rescheduling appointments as required
- Updating the computerised appointments system as required
- Ensure confidentiality of all records
The training you will be getting
- Business Admin level 3 Apprenticeship
- Training in the workplace
- Functional skills maths and English, if required
You will have on the job training within the organisation and have an assigned assessor who will provide you with additional training sessions and assessments to gain the business administrator qualification.
Person Specification
Personal Attributes
Essential
- Friendly, polite, and professional manner.
- Good communication and listening skills.
- Willing to learn and develop new skills.
- Organised and able to manage a range of tasks.
- Good attention to detail and accuracy.
- Reliable, punctual, and responsible.
- Able to work well as part of a team.
- Able to keep information confidential.
Experience
Essential
- Experience using Microsoft Office applications such as Word, Outlook, and Teams.
Desirable
- Previous experience in customer service, administration, or working with the public
- An interest in working in a healthcare environment
Qualifications
Essential
- GCSEs (or equivalent) in English and Maths.
Desirable
Person Specification
Personal Attributes
Essential
- Friendly, polite, and professional manner.
- Good communication and listening skills.
- Willing to learn and develop new skills.
- Organised and able to manage a range of tasks.
- Good attention to detail and accuracy.
- Reliable, punctual, and responsible.
- Able to work well as part of a team.
- Able to keep information confidential.
Experience
Essential
- Experience using Microsoft Office applications such as Word, Outlook, and Teams.
Desirable
- Previous experience in customer service, administration, or working with the public
- An interest in working in a healthcare environment
Qualifications
Essential
- GCSEs (or equivalent) in English and Maths.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
