Job summary
Join Our Compassionate Team and
Make a Real Difference
Are you
passionate about people, connection, and care? At Hope House Surgery, were
growing our team and looking for a Care Coordinator who thrives on
supporting others and making a meaningful impact every day. This role is
perfect for someone whos proactive, well-organised, and driven by compassion.
Youll play
a vital part in improving the lives of our patients by coordinating services,
working closely with GPs and the wider Primary Care Network (PCN) team. Youll
be the link that ensures every patient receives timely, person-centred care
making sure no one falls through the cracks.
Main duties of the job
Key Responsibilities/Job
Description
- Coordinate referrals from
GPs and clinical staff, linking patients with the right support such as
Social Prescribers, the Wellbeing Hub, or community agencies. Follow up to
ensure services are delivered effectively.
- Work closely with the
multidisciplinary team and external partners to streamline care and share
information.
- Support patients with
accessing services, including making appointments and arranging transport
where necessary.
- Help patients complete
healthcare-related paperwork and navigate social care systems.
- Keep accurate, up-to-date records
of patient interactions using clinical systems, contributing to data
collection and audits.
- Attend and contribute to
multidisciplinary team (MDT) meetings, including minute taking when
required.
- Support vaccination and
health promotion clinics, and assist with Quality and Outcomes Framework
(QOF) and other enhanced services.
- Actively listen to patients
and carers, collecting feedback and sharing insights to improve care
delivery.
- Identify and support
individuals who would benefit from personalised care planning, in
collaboration with the clinical team.
About us
At Hope
House Surgery, we are proud of our team and their desire to work together to
support our patients and community. Youll benefit from:
- A welcoming and inclusive
team environment
- Opportunities for
professional development and training
- Support from experienced
clinicians and colleagues
- A role that offers true job
satisfaction helping patients live healthier, happier lives
Job description
Job responsibilities
Key Responsibilities/Job
Description
- Coordinate referrals from
GPs and clinical staff, linking patients with the right support such as
Social Prescribers, the Wellbeing Hub, or community agencies. Follow up to
ensure services are delivered effectively.
- Work closely with the
multidisciplinary team and external partners to streamline care and share
information.
- Support patients with
accessing services, including making appointments and arranging transport
where necessary.
- Help patients complete
healthcare-related paperwork and navigate social care systems.
- Keep accurate, up-to-date records
of patient interactions using clinical systems, contributing to data
collection and audits.
- Attend and contribute to
multidisciplinary team (MDT) meetings, including minute taking when
required.
- Support vaccination and
health promotion clinics, and assist with Quality and Outcomes Framework
(QOF) and other enhanced services.
- Actively listen to patients
and carers, collecting feedback and sharing insights to improve care
delivery.
- Identify and support
individuals who would benefit from personalised care planning, in
collaboration with the clinical team.
Job description
Job responsibilities
Key Responsibilities/Job
Description
- Coordinate referrals from
GPs and clinical staff, linking patients with the right support such as
Social Prescribers, the Wellbeing Hub, or community agencies. Follow up to
ensure services are delivered effectively.
- Work closely with the
multidisciplinary team and external partners to streamline care and share
information.
- Support patients with
accessing services, including making appointments and arranging transport
where necessary.
- Help patients complete
healthcare-related paperwork and navigate social care systems.
- Keep accurate, up-to-date records
of patient interactions using clinical systems, contributing to data
collection and audits.
- Attend and contribute to
multidisciplinary team (MDT) meetings, including minute taking when
required.
- Support vaccination and
health promotion clinics, and assist with Quality and Outcomes Framework
(QOF) and other enhanced services.
- Actively listen to patients
and carers, collecting feedback and sharing insights to improve care
delivery.
- Identify and support
individuals who would benefit from personalised care planning, in
collaboration with the clinical team.
Person Specification
Qualifications
Essential
- Good general education (minimum GCSE level or equivalent)
Desirable
- Good general education (minimum GCSE level or equivalent)
Experience
Essential
- Experience in a people-facing role e.g. customer service, patient care, community services
Desirable
- Experience in healthcare settings e.g. NHS, GP Practice, Primary Care.
- Familiarity with clinical or patient administration systems
Person Specification
Qualifications
Essential
- Good general education (minimum GCSE level or equivalent)
Desirable
- Good general education (minimum GCSE level or equivalent)
Experience
Essential
- Experience in a people-facing role e.g. customer service, patient care, community services
Desirable
- Experience in healthcare settings e.g. NHS, GP Practice, Primary Care.
- Familiarity with clinical or patient administration systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
