Job summary
We have an opportunity for an experienced Receptionist to join the
practice team. For this role we are
seeking a motivated, enthusiastic, and committed individual with a
proven record of delivering exceptional
customer service in a general practice environment. Accuracy and
attention to detail are key to this role.
Main duties of the job
Manage the reception desk. Ensure surgeries run
smoothly & efficiently
Receive patients & visitors courteously and
efficiently.
Answer the telephone, take messages and
pass them on appropriately
Process appointment requests by telephone/in person
Action any queries for repeat prescriptions within practice guidelines
Be the point of contact for patients,doctors and other members of the Health Care Teams.
Cover all reception/administration tasks
Take requests for home visits, record and process accurately
Liaise with hospitals, health care
teams, social services etc.
Update electronic patient records
Open and close the practice. Ensure the reception, office andconsulting rooms are prepared in readiness for
the morning session
Photocopying, scanning, and shredding
Ensure confidentiality is maintained at all
times
Utilise thorough knowledge of all practice
procedures & policies
Working in accordance with written protocols
Complete tasks allocated by managers or
GPs.
Attend team training events as part of
ongoing development & training
Opening and distribution of post, filing of medical records
Attend protected learning time sessions
Register new patients
Taking a lead role in a specialised area as part
of ongoing personal development as allocated by thePractice Manager
All staff are required to be flexible and take their share of providing
cover, when necessary for colleagueswho may be absent due to holidays or illness. This is a mandatory
requirement of the role.
About us
We are a small and friendly GP practice located in Long Eaton, with excellent access to Nottingham or Derby or further afield, with junction 25 of the M1 being less than 2 miles away. We are seeking an enthusiastic and highly motivated GP to join our friendly and caring Practice as a Salaried GP.
We pride ourselves on being a well-established training practice providing general medical services for our practice list of 5800 patients. This is a rewarding and varied role for a GP who shares our ethos of providing patient centred care and is motivated to maintain and improve our high QOF achievement and contribute to the development of the organisational and business aspect of the Practice.
We are a fully computerised Practice, using TPP SystmOne and working towards becoming paper light. We have an integrated nursing team including a Nursing team, Health Care Assistant and an efficient and supportive administration team.
We are a fully computerised Practice, using TPP SystmOne and working towards becoming paper light. We have an integrated nursing team including a Nursing team, Health Care Assistant and an efficient and supportive administration team.
Job description
Job responsibilities
Responsibilities
Manage the reception desk ensuring surgeries run
smoothly and efficiently
Receive patients and visitors courteously and
efficiently
Answering the telephone, taking messages, and
passing them on appropriately
Processing appointment requests by telephone or
in person
Actioning any queries for repeat prescriptions
in accordance with practice guidelines
To provide point of contact for patients and to
act as a focal point of communication between,
patients, doctors, and other members of the
Primary Health Care Teams.
Covering all reception/administration task as
necessary
Taking requests for home visits and ensuring
they are recorded and processed correctly
Liaising with hospitals, primary health care
teams, social services etc.
Entering computer data updating patient records
Opening and closing the practice as and when
necessary ensuring the reception, office and
consulting rooms are prepared in readiness for
the morning session
Photocopying, scanning, and shredding as
requested
Ensuring confidentiality is maintained at all
times
Having a thorough knowledge of all practice
procedures and policies
Working in accordance with written protocols
Completing any tasks allocated by managers or
GPs.
Attending team training events as part of
ongoing development and training
Assisting in opening and distribution of post if
needed
Assisting in the filing away of medical records
Attending protected learning time sessions when
required
Registering patients as per the practices
policy and procedures
Taking a lead role in a specialised area as part
of ongoing personal developed as allocated by the
Practice Manager
All staff are required to be flexible and take their share of providing
cover, when necessary for colleagues
who may be absent due to holidays or illness. This is a mandatory
requirement of the role.
Confidentiality
While seeking treatment, patients entrust us with, or allow up to
gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect
their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the
post-holder may have access to
confidential information relating to patients and their carers,
practice staff and other healthcare workers.
They may also have access to information relating to the practice as a
business organisation. All such
information from any source is to be regarded as strictly confidential.
Information may only be divulged to authorised persons in accordance
with the Federations policies and
procedures relating to confidentiality and the protection of personal
and sensitive data.
Health and Safety
The post-holder will assist in promoting and maintaining their own and
others health, safety and security as
defined in the Federations Health and Safety policy.
Safeguarding
All employees are responsible for taking all reasonable measures to
ensure that the risk of harm to children
and vulnerable adults are minimised. They should take all appropriate
actions to address concerns, working
to agreed local policies and procedures, including the guidance on
Safeguarding, in partnership with other
relevant agencies. This includes accessing appropriate training,
advice, and support.
Disclosure and Barring Services
This post will be subject to a DBS Disclosure check at the point of
recruitment and thereafter.
Infection Control
All employees have an individual responsibility to have knowledge of
and employ the basic principles of
infection prevention and control practice. All employees must comply
with Infection Prevention and Control
mandatory training requirements.
Equality and Diversity
The post holder will support the equality, diversity and rights of
patients, carers and colleagues.
Job description
Job responsibilities
Responsibilities
Manage the reception desk ensuring surgeries run
smoothly and efficiently
Receive patients and visitors courteously and
efficiently
Answering the telephone, taking messages, and
passing them on appropriately
Processing appointment requests by telephone or
in person
Actioning any queries for repeat prescriptions
in accordance with practice guidelines
To provide point of contact for patients and to
act as a focal point of communication between,
patients, doctors, and other members of the
Primary Health Care Teams.
Covering all reception/administration task as
necessary
Taking requests for home visits and ensuring
they are recorded and processed correctly
Liaising with hospitals, primary health care
teams, social services etc.
Entering computer data updating patient records
Opening and closing the practice as and when
necessary ensuring the reception, office and
consulting rooms are prepared in readiness for
the morning session
Photocopying, scanning, and shredding as
requested
Ensuring confidentiality is maintained at all
times
Having a thorough knowledge of all practice
procedures and policies
Working in accordance with written protocols
Completing any tasks allocated by managers or
GPs.
Attending team training events as part of
ongoing development and training
Assisting in opening and distribution of post if
needed
Assisting in the filing away of medical records
Attending protected learning time sessions when
required
Registering patients as per the practices
policy and procedures
Taking a lead role in a specialised area as part
of ongoing personal developed as allocated by the
Practice Manager
All staff are required to be flexible and take their share of providing
cover, when necessary for colleagues
who may be absent due to holidays or illness. This is a mandatory
requirement of the role.
Confidentiality
While seeking treatment, patients entrust us with, or allow up to
gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect
their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the
post-holder may have access to
confidential information relating to patients and their carers,
practice staff and other healthcare workers.
They may also have access to information relating to the practice as a
business organisation. All such
information from any source is to be regarded as strictly confidential.
Information may only be divulged to authorised persons in accordance
with the Federations policies and
procedures relating to confidentiality and the protection of personal
and sensitive data.
Health and Safety
The post-holder will assist in promoting and maintaining their own and
others health, safety and security as
defined in the Federations Health and Safety policy.
Safeguarding
All employees are responsible for taking all reasonable measures to
ensure that the risk of harm to children
and vulnerable adults are minimised. They should take all appropriate
actions to address concerns, working
to agreed local policies and procedures, including the guidance on
Safeguarding, in partnership with other
relevant agencies. This includes accessing appropriate training,
advice, and support.
Disclosure and Barring Services
This post will be subject to a DBS Disclosure check at the point of
recruitment and thereafter.
Infection Control
All employees have an individual responsibility to have knowledge of
and employ the basic principles of
infection prevention and control practice. All employees must comply
with Infection Prevention and Control
mandatory training requirements.
Equality and Diversity
The post holder will support the equality, diversity and rights of
patients, carers and colleagues.
Person Specification
Qualifications
Essential
- Good standard of education with at least level 3
- qualifications including GCSE at English and Maths (or
- equivalent levels of qualifications)
Desirable
- General level of
- education to A-Level
- standard or equivalent
Skills & Qualities
Essential
- Excellent communication and interpersonal skills
- Ability to communicate effectively both verbally and in
- writing with a range of different audiences
- Time management skills and ability to multi-task
- Proficient in all areas of Microsoft Office
Desirable
- Managing Processes,
- Developing
- Standards, Promoting
- Process Improvement,
- Inventory Control
Person Specification
Qualifications
Essential
- Good standard of education with at least level 3
- qualifications including GCSE at English and Maths (or
- equivalent levels of qualifications)
Desirable
- General level of
- education to A-Level
- standard or equivalent
Skills & Qualities
Essential
- Excellent communication and interpersonal skills
- Ability to communicate effectively both verbally and in
- writing with a range of different audiences
- Time management skills and ability to multi-task
- Proficient in all areas of Microsoft Office
Desirable
- Managing Processes,
- Developing
- Standards, Promoting
- Process Improvement,
- Inventory Control
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.