Job summary
An opportunity has arisen for you to join our friendly practice team at Mickleover Surgery.
We are looking to recruit an Assistant Practice Manager to work 32 hours per week.
We are looking for someone with NHS experience, ideally from a General Practice background, to work alongside the Practice Manager to ensure the efficient day to day running of the practice.
Our ideal candidate will be organised, motivated, conscientious and have the ability to lead and work as part of a team.
Main duties of the job
The main responsibility of the Assistant Practice Manager will be to support the
practice manager in all aspects of the day to day running of the practice,
optimising efficiency and overall performance, ensuring quality standards and
practice objectives are achieved within a safe and effective working
environment.
The Assistant Practice Manager will assist with the leading and development of the reception and admin staff, to optimise their working practices to help Mickleover Surgery achieve its aims.
Please see the attachment for the full Job Description.
About us
We are a small GP Practice in Mickleover, with approximately 6,300 patients. Our clinical team includes 3 GP Partners, 2 Salaried GPs, 2 Practice Nurses and 1 Practice Pharmacist. As a small friendly team we hold regular practice meetings and have regular protected learning time sessions to help promote team development and building. We strive to provide our patients with excellent medical care, delivered efficiently and effectively in an environment that is patient centred, welcoming, caring, safe and accessible.
Job description
Job responsibilities
- Support the practice manager in the
day-to-day operations of the practice ensuring all members of the non-clinical
team achieve their responsibilities.
- Provide leadership and guidance to reception
and admin staff.
- Provide support to the Reception Lead
- Manage and monitor annual leave and sickness
of the reception and admin staff.
- Identify training and development needs for
Practice staff.
- Provide support and training to current and
new staff in the use of the clinical system, ensuring that data quality
guidelines are understood and adhered to.
- Provide support and training to current and
new staff in resolving simple problems with PCs and printers.
- Support the Practice Manager in the
management of the clinical system, ensuring IT security and IG compliance at
all times.
- Maintain the practice appointment book/clinician's
rotas on SystmOne.
- To process and distribute the daily workflow
documents.
- Maintain up to date knowledge of health and safety
and infection control statutory and best practice guidelines and ensure
implementation across the practice.
- Respond and resolve all local IT issues
where appropriate.
- Develop searches to support the practice in
achieving target, facilitating and processing recall systems and audit work.
- Effectively manage DNA's and advise the
practice manager of repeat offenders where appropriate.
- Support the overall practice clinical
governance framework, preparing reports for QOF, Enhanced Services and other reporting
requirements for submission.
- Support the practice manager in reviewing
and updating practice policies and procedures.
- Handle low level complaints liaising with
the practice manager.
- Maintain practice register of carers.
- Take a non-clinical lead in QOF.
- Maintain the Significant Event folder,
identify trends and devise solutions with the support of the practice manager
to reduce the risk of repeated occurrences of significant events.
- Promote and ensure delivery of safe and
effective standards and adherence to CQC regulations.
- Support the practice manager with the
Patient Participation Group.
- Deputise for the practice manager during
absences as required.
Job description
Job responsibilities
- Support the practice manager in the
day-to-day operations of the practice ensuring all members of the non-clinical
team achieve their responsibilities.
- Provide leadership and guidance to reception
and admin staff.
- Provide support to the Reception Lead
- Manage and monitor annual leave and sickness
of the reception and admin staff.
- Identify training and development needs for
Practice staff.
- Provide support and training to current and
new staff in the use of the clinical system, ensuring that data quality
guidelines are understood and adhered to.
- Provide support and training to current and
new staff in resolving simple problems with PCs and printers.
- Support the Practice Manager in the
management of the clinical system, ensuring IT security and IG compliance at
all times.
- Maintain the practice appointment book/clinician's
rotas on SystmOne.
- To process and distribute the daily workflow
documents.
- Maintain up to date knowledge of health and safety
and infection control statutory and best practice guidelines and ensure
implementation across the practice.
- Respond and resolve all local IT issues
where appropriate.
- Develop searches to support the practice in
achieving target, facilitating and processing recall systems and audit work.
- Effectively manage DNA's and advise the
practice manager of repeat offenders where appropriate.
- Support the overall practice clinical
governance framework, preparing reports for QOF, Enhanced Services and other reporting
requirements for submission.
- Support the practice manager in reviewing
and updating practice policies and procedures.
- Handle low level complaints liaising with
the practice manager.
- Maintain practice register of carers.
- Take a non-clinical lead in QOF.
- Maintain the Significant Event folder,
identify trends and devise solutions with the support of the practice manager
to reduce the risk of repeated occurrences of significant events.
- Promote and ensure delivery of safe and
effective standards and adherence to CQC regulations.
- Support the practice manager with the
Patient Participation Group.
- Deputise for the practice manager during
absences as required.
Person Specification
Experience
Essential
- Experience of NHS and primary care including clinical systems.
- Knowledge of SystmOne.
- Experience of the day-to-day running of General Practice.
- Excellent communication skills, written and verbal.
- Excellent interpersonal skills.
- Excellent IT skills.
- The ability to work autonomously and as part of a team.
- Understanding of Information Governance.
- The ability to achieve individual, team and organisational goals.
- The ability to address underperformance.
- Experience of managing staff.
- Experience of managing complaints
Person Specification
Experience
Essential
- Experience of NHS and primary care including clinical systems.
- Knowledge of SystmOne.
- Experience of the day-to-day running of General Practice.
- Excellent communication skills, written and verbal.
- Excellent interpersonal skills.
- Excellent IT skills.
- The ability to work autonomously and as part of a team.
- Understanding of Information Governance.
- The ability to achieve individual, team and organisational goals.
- The ability to address underperformance.
- Experience of managing staff.
- Experience of managing complaints
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.