Back Office Administrator Floater

Job summary

Job Title: Back Office Administrator Floater

Contract: Fixed term

Hours:37.5 - full time

Location: Any Nexus Health Group Site. Postholder will be required to work flexibly across locations and teams in line with service needs.

Closing Date: 17 August 2026

Summary of role:The Floater role provides flexible administrative support across the Back Office functions. This is an exciting and varied role offering the opportunity to work across a range of Back Office teams, including patient registrations, referrals, medicines management, and clinical documents. No two days are the same, giving you the chance to develop a broad skill set, gain experience across multiple services, and play a key role in supporting high-quality patient care. Full training and ongoing support will be provided.

If you wish to apply please do so via this link

https://nexushealthgroup.nhs.uk/2025-application-form

CVs will not be accepted without an application form

Please note, the post holder might require to do early shifts depending on business needs.

Please note that candidates must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role. Therefore applications requiring visa sponsorship cannot be considered.

Main duties of the job

The post-holder will:

Work flexibly across teams and sites to meet operational demand.

Use initiative and sound judgement within role boundaries.

Be proactive in identifying areas for service improvement.

Maintain a high standard of accuracy, organisation, and time management.

Participate in mandatory training, appraisal, and continuous professional

development

Provide cross-cover across Documents, Records/Registrations, Results, and

Medicines Management teams based on demand and service pressures.

Work flexibly and adapt quickly to different workflows, systems, and

priorities.

Process administrative queries from clinicians, patients, and external

providers in a timely manner.

Maintain accurate patient records in line with policies and coding standards.

Liaise with clinicians, hospitals, pharmacies, and other stakeholders to

resolve queries effectively.

Monitor shared inboxes and ensure all communications are actioned or

redirected appropriately.

Ensure all work is completed within agreed turnaround times and service

standards.

About us

Nexus was formed in 2016 with the merging of established local practices in Southwark. We look after a practice population of more than 76,000 patients spread across our 8 sites. Our clinical approach is based on a foundation of clinical excellence, clinical leadership, and clinical governance shaped by the needs and challenges of our local population. We are a well recognised training organisation for future GPs and nurses. We are focused on the learning and development of our clinical and non-clinical staff.

We operate 8 GP Practice sites across north Southwark that are geographically close and well served by local transport hubs at London Bridge, Elephant & Castle and Canada Water. We share a single patient list but our patients are attached to a specific site and are looked after by local multidisciplinary teams which include GPs, Nurses, Physicians Assistants, Paramedics, ANPs and Pharmacists. Our site based teams are supported by Managers and local administration staff. Our GP Partners have overall clinical and administrative responsibility for Nexus Health Group and are supported by a Senior Management Team and centralised HR, IT, clinical administration functions

Nexus works closely with our local PCN and 2 of our GP Partners are PCN clinical directors.