Job summary
Responsible for undertaking a wide range of reception and
administrative duties which include registering patients, booking appointments,
ensuring all information is managed correctly, filed and followed up
accordingly. Processing all patient and clinical digital requests. To act as
the focal point of contact and be responsible for the dissemination of
information, messages and enquiries for the medical team, liaising with
multidisciplinary team members, other health professionals, staff within the
practice and patients.
Main duties of the job
SOME OF THE MAIN DUTIES AND RESPONSIBILITIES
Reception Duties
a) Ensure that all patients and
visitors at reception and telephone callers to the practice are greeted
professionally and politely.
b) Answer all incoming phone
calls from patients and other healthcare professionals. Divert them as
appropriate, and/or take and pass on messages.
c) Deal with online patient and
clinical requests, administrative queries and requests from patients and act as
liaison with the clinicians as necessary.
d) Make/cancel/rearrange
appointments via the clinical system.
e) Support and assist clinicians
as required.
f) Arrange interpreters as
necessary.
g) Ensure up to date patient
information is recorded.
h) Give test results where
appropriate.
i) Deal with requests and
completed medical reports. Including the receipt of fees for such reports. .
j) Keeping tidy the workspace and
waiting area.
k) Each morning, open premises,
do security and heating and ventilation checks.
l) Each evening, perform the lockdown procedure, set alarms
and lock premises.
2. Clerical Duties
a) Support
with managing prescription requests.
b) Deal with GP IT Links including
the amendment and deduction of patients records.
c) Monitor incoming electronic
test results to ensure prompt review by clinicians.
d) Photocopy documents as
required.
e) Action tasks set by clinicians
via the clinical systems and email.
f) Open and distribute practice post as instructed.
About us
Margaret Street Surgery is situated within the town
of Ammanford, Carmarthenshire. Margaret
Street Surgery is a purpose-built building, consisting of 9 consulting rooms, 3
fully equipped treatment rooms, 1 training room, admin offices, staff kitchen
and staff room.
Our practice partners are, Dr Anand Palamarthy, Dr
Divya Pradhan, Mrs Kathleen Jefferies, Dr Pramilla Ramkumar and Dr Bhargavi
Kannan.
Alongside our partners we have 1 Nurse
Practitioner, 5 Minor Ailments Practice Nurses, 1 Health Care Assistant and 1
Psychiatric Nurse.
Margaret Street Surgery has a relaxed, friendly
atmosphere and the patients are very satisfied with the quality of service we
provide. As a Practice we are preparing for new challenges ahead.
Job description
Job responsibilities
Reception Duties
a) Ensure that all patients and
visitors at reception and telephone callers to the practice are greeted
professionally and politely.
b) Answer all incoming phone
calls from patients and other healthcare professionals. Divert them as
appropriate, and/or take and pass on messages.
c) Deal with online patient and
clinical requests, administrative queries and requests from patients and act as
liaison with the clinicians as necessary.
d) Make/cancel/rearrange
appointments via the clinical system.
e) Support and assist clinicians
as required.
f) Arrange interpreters as
necessary.
g) Ensure up to date patient
information is recorded.
h) Give test results where
appropriate.
i) Deal with requests and
completed medical reports. Including the receipt of fees for such reports. .
j) Keeping tidy the workspace and
waiting area.
k) Each morning, open premises,
do security and heating and ventilation checks.
l) Each evening, perform the lockdown procedure, set alarms
and lock premises.
2. Clerical Duties
a) Support
with managing prescription requests.
b) Deal with GP IT Links including
the amendment and deduction of patients records.
c) Monitor incoming electronic
test results to ensure prompt review by clinicians.
d) Data entry of new and temporary
registrations and relevant patient information e.g. smoking status, BP,
ethnicity, medication from hospital letters.
e) Scan all patient information in
computerised record i.e. medical documents, hospital reports and letters as
necessary.
f) Retrieve paper notes from
storage unit as requested.
g) Photocopy documents as
required.
h) Deal with referrals to primary
and secondary care.
i) Action tasks set by clinicians
via the clinical systems and email.
j) Open and distribute practice post as instructed.
3. Data Duties
a) Reviewing medical records of
new patients, inputting and summarising medical history.
b) Registering patients.
c) Read coding medical data into
clinical system and computerised medical record of patient.
d) Take part in practice
performance related to recalls for patients. This will include maintaining an up-to-date
register and working on improvement.
4. General Duties
a)
Be involved generally in the maintaining and encouraging of adequate security
measures e.g. locking doors, setting security alarm where relevant.
b)
Leave desk tidy at the end of each day.
c)
Maintain the Health and Safety of all staff, patients and visitors.
d)
Ensure confidentiality at all times, only releasing confidential information
obtained during the course of employment to those acting in an official
capacity with the agreement of the Practice Manager.
e)
Comply and familiarise yourself with the Practices policies and procedures.
f) Carry out any other duties
as reasonably requested by the Doctors, Practice Manager or Assistant Practice
Manager.
Job description
Job responsibilities
Reception Duties
a) Ensure that all patients and
visitors at reception and telephone callers to the practice are greeted
professionally and politely.
b) Answer all incoming phone
calls from patients and other healthcare professionals. Divert them as
appropriate, and/or take and pass on messages.
c) Deal with online patient and
clinical requests, administrative queries and requests from patients and act as
liaison with the clinicians as necessary.
d) Make/cancel/rearrange
appointments via the clinical system.
e) Support and assist clinicians
as required.
f) Arrange interpreters as
necessary.
g) Ensure up to date patient
information is recorded.
h) Give test results where
appropriate.
i) Deal with requests and
completed medical reports. Including the receipt of fees for such reports. .
j) Keeping tidy the workspace and
waiting area.
k) Each morning, open premises,
do security and heating and ventilation checks.
l) Each evening, perform the lockdown procedure, set alarms
and lock premises.
2. Clerical Duties
a) Support
with managing prescription requests.
b) Deal with GP IT Links including
the amendment and deduction of patients records.
c) Monitor incoming electronic
test results to ensure prompt review by clinicians.
d) Data entry of new and temporary
registrations and relevant patient information e.g. smoking status, BP,
ethnicity, medication from hospital letters.
e) Scan all patient information in
computerised record i.e. medical documents, hospital reports and letters as
necessary.
f) Retrieve paper notes from
storage unit as requested.
g) Photocopy documents as
required.
h) Deal with referrals to primary
and secondary care.
i) Action tasks set by clinicians
via the clinical systems and email.
j) Open and distribute practice post as instructed.
3. Data Duties
a) Reviewing medical records of
new patients, inputting and summarising medical history.
b) Registering patients.
c) Read coding medical data into
clinical system and computerised medical record of patient.
d) Take part in practice
performance related to recalls for patients. This will include maintaining an up-to-date
register and working on improvement.
4. General Duties
a)
Be involved generally in the maintaining and encouraging of adequate security
measures e.g. locking doors, setting security alarm where relevant.
b)
Leave desk tidy at the end of each day.
c)
Maintain the Health and Safety of all staff, patients and visitors.
d)
Ensure confidentiality at all times, only releasing confidential information
obtained during the course of employment to those acting in an official
capacity with the agreement of the Practice Manager.
e)
Comply and familiarise yourself with the Practices policies and procedures.
f) Carry out any other duties
as reasonably requested by the Doctors, Practice Manager or Assistant Practice
Manager.
Person Specification
Requirements
Essential
- Must have a full driving license and car to travel between practice sites.
- Must be at least intermediate IT literate.
Person Specification
Requirements
Essential
- Must have a full driving license and car to travel between practice sites.
- Must be at least intermediate IT literate.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.