Job summary
We are a rapidly growing distance selling pharmacy providing safe, efficient, and timely dispensing services to patients across England. Our model is built on innovation, regulatory compliance, and high-quality patient care, with a strong emphasis on digital workflows and operational excellence.
As part of our continued growth, we are seeking an experienced and motivated Lead Dispenser to oversee dispensing operations and support a high-performing pharmacy team.
Main duties of the job
The Lead Dispenser will play a critical leadership role in ensuring the safe, accurate, and efficient dispensing of prescriptions within a distance selling environment. You will supervise dispensary staff, maintain compliance with GPhC standards and NHS regulations, and contribute to continuous service improvement.
About us
All Your Medication is a UK-based online pharmacy and healthcare provider that aims to make accessing medicines and pharmacy services more convenient and accessible. Operating through a digital platform, the organisation offers online pharmacist consultations, prescription ordering and delivery, travel health services, over-the-counter medicines, and wellness products. Patients can also manage their healthcare through a dedicated mobile app, which provides medication reminders and prescription updates.
Trading as Guardia Pharma Ltd and regulated by the General Pharmaceutical Council (GPhC), All Your Medication combines professional pharmacy expertise with digital healthcare solutions to support patients in managing their medicines and wellbeing. The organisations focus is on delivering safe, accessible, and patient-centred pharmacy services that help individuals access the healthcare support they need, when they need it.
Job description
Job responsibilities
Dispensing & Operational Oversight
- Accurately dispense prescriptions in line with legal and clinical requirements
- Oversee workflow within the dispensary, ensuring efficiency and timely processing
- Support digital dispensing systems and distance selling workflows
Leadership & Team Management
- Supervise and support dispensary staff, including training and performance oversight
- Act as a point of escalation for dispensing queries and operational issues
- Contribute to staff rota planning and workload allocation
Compliance & Governance
- Ensure adherence to GPhC standards, SOPs, and NHS contractual requirements
- Maintain robust audit trails and support internal/external inspections
- Lead on error reporting, incident learning, and continuous improvement
Patient Safety & Service Quality
- Promote a culture of patient safety and high-quality care
- Support handling of patient queries remotely (e.g. telephone/email)
- Ensure confidentiality and GDPR compliance at all times
Job description
Job responsibilities
Dispensing & Operational Oversight
- Accurately dispense prescriptions in line with legal and clinical requirements
- Oversee workflow within the dispensary, ensuring efficiency and timely processing
- Support digital dispensing systems and distance selling workflows
Leadership & Team Management
- Supervise and support dispensary staff, including training and performance oversight
- Act as a point of escalation for dispensing queries and operational issues
- Contribute to staff rota planning and workload allocation
Compliance & Governance
- Ensure adherence to GPhC standards, SOPs, and NHS contractual requirements
- Maintain robust audit trails and support internal/external inspections
- Lead on error reporting, incident learning, and continuous improvement
Patient Safety & Service Quality
- Promote a culture of patient safety and high-quality care
- Support handling of patient queries remotely (e.g. telephone/email)
- Ensure confidentiality and GDPR compliance at all times
Person Specification
Skills & Attributes
Essential
- Strong organisational and prioritisation skills
- Excellent communication (particularly in remote/patient-facing environments)
- Ability to work in a fast-paced, high-volume setting
- Proactive approach to problem-solving and continuous improvement
Experience
Essential
- NVQ Level 2/3 in Pharmacy Services (or equivalent qualification)
- Significant experience working in a UK community or distance selling pharmacy
- Strong understanding of dispensing processes and pharmacy law
- Experience supervising or mentoring staff
- High attention to detail and commitment to patient safety
Desirable
- Experience working within a distance selling pharmacy model
- Knowledge of electronic prescribing systems (EPS)
- Previous involvement in audits, SOP development, or inspections
- Leadership or team management training
Person Specification
Skills & Attributes
Essential
- Strong organisational and prioritisation skills
- Excellent communication (particularly in remote/patient-facing environments)
- Ability to work in a fast-paced, high-volume setting
- Proactive approach to problem-solving and continuous improvement
Experience
Essential
- NVQ Level 2/3 in Pharmacy Services (or equivalent qualification)
- Significant experience working in a UK community or distance selling pharmacy
- Strong understanding of dispensing processes and pharmacy law
- Experience supervising or mentoring staff
- High attention to detail and commitment to patient safety
Desirable
- Experience working within a distance selling pharmacy model
- Knowledge of electronic prescribing systems (EPS)
- Previous involvement in audits, SOP development, or inspections
- Leadership or team management training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.