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High Green Medical Practice

Patient Care Operations Manager

The closing date is 29 November 2025

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Job summary

We have an exciting opportunity to recruit to a new Patient Care Operations Manager to join our expanding, friendly and supportive team to help lead our Practice.

Main duties of the job

  • Management of daily operations of the surgery
  • Adopt a strategic approach to the development, delivery and management of patient services
  • Oversee and manage our appointments system
  • Support the staff in the daily running of the surgery
  • Work in collaboration with our Primary Care Network
  • Monitor and help support the delivery of QOF
  • Ensure the patients have a positive experience
  • Liaise with external users of our building
  • Assist the Business Manager in compliance with CQC and NHS contractual obligations

About us

High Green Medical Practice are committed to providing a supportive working environment for all staff whereby we value professional development and care about the health and wellbeing of our staff.

The post offers:

Competitive salary depending on experience

NHS pension scheme

5 weeks annual leave plus bank holidays

Details

Date posted

14 November 2025

Pay scheme

Other

Salary

£30,000 to £35,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A4677-25-0008

Job locations

Mary Potter Centre in Hyson Green

Gregory Boulevard

Nottingham

NG7 5HY


Job description

Job responsibilities

Working with partners to development, delivery and management of patient services

Oversee and manage our appointments system

Support the staff in the daily running of the surgery

Monitor and help support the delivery of QOF

Ensuring all patients have a positive experience

Carers/Veteran Lead

Deal with practice complaints and learning events

Assist Business manager/ DPM in compliance with CQC, NHS contractual obligations

Support Business partner/DPM with HR management including staff working rotas, absences and Annual leave

Job description

Job responsibilities

Working with partners to development, delivery and management of patient services

Oversee and manage our appointments system

Support the staff in the daily running of the surgery

Monitor and help support the delivery of QOF

Ensuring all patients have a positive experience

Carers/Veteran Lead

Deal with practice complaints and learning events

Assist Business manager/ DPM in compliance with CQC, NHS contractual obligations

Support Business partner/DPM with HR management including staff working rotas, absences and Annual leave

Person Specification

Experience

Essential

  • Operational or practice management experience in primary care preferred but not essential
  • Confident leader with excellent communication and organisation skills
  • Familiarity with SystmOne desired but not essential
  • Able to work under pressure and manage multiple priorities effectively
  • Self motivated with a forward thinking, solution-focused approach
  • The ability to develop, implement and embed policies, procedures and guidelines
  • The ability to cope with working in an ever-evolving environment and able to cope with regular changes to ways of working
  • Excellent organisational skills
  • Ability to train staff

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Desirable

  • IT qualification
Person Specification

Experience

Essential

  • Operational or practice management experience in primary care preferred but not essential
  • Confident leader with excellent communication and organisation skills
  • Familiarity with SystmOne desired but not essential
  • Able to work under pressure and manage multiple priorities effectively
  • Self motivated with a forward thinking, solution-focused approach
  • The ability to develop, implement and embed policies, procedures and guidelines
  • The ability to cope with working in an ever-evolving environment and able to cope with regular changes to ways of working
  • Excellent organisational skills
  • Ability to train staff

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Desirable

  • IT qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

High Green Medical Practice

Address

Mary Potter Centre in Hyson Green

Gregory Boulevard

Nottingham

NG7 5HY


Employer's website

https://www.highgreenmedicalpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

High Green Medical Practice

Address

Mary Potter Centre in Hyson Green

Gregory Boulevard

Nottingham

NG7 5HY


Employer's website

https://www.highgreenmedicalpractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Practice Manager

Beena Kumari

beena.kumari3@nhs.net

Details

Date posted

14 November 2025

Pay scheme

Other

Salary

£30,000 to £35,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A4677-25-0008

Job locations

Mary Potter Centre in Hyson Green

Gregory Boulevard

Nottingham

NG7 5HY


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