Part Time Receptionist / Care Navigator

Job description

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

• Confidently using the clinical system after appropriate training.Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Assisting patients with on-line systems

Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional

Taking messages and passing on information

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Providing clerical assistance to practice staff as required from time to time, including word, data processing, filing, photocopying and scanning

Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy

Keeping the reception area tidy and free from obstructions and clutter

Person Specification

Qualifications

Essential

• Good standard of general education
• Practical experience of working with others
• Experience of using own initiative/multi tasking
• Excellent communication skills
• Time Management and the ability to work to deadlines
• Performing under pressure/ ability to remain calm, controlled and
• professional
• Ability to make yourself compatible within the Team, and work
• effectively as a team member.
• Flexibility/available to work flexible hours demanded by the job
• Confidentiality, integrity and honesty

Desirable

• Experience of working within a General Practice Reception
• environment
• IT Skills
• Problem solving skills
• An understanding of a General Practice Reception environment
• *The surgery uses EMIS WEB(computerised medical records system). Knowledge of this system is desirable but not essential as full training will be given

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Southmead Surgery

Address

Southmead Surgery

Blackpond Lane

Farnham Common

Slough

SL2 3ER

Employer's website

https://www.southmeadsurgery.co.uk/ (Opens in a new tab)