Practice Manager

Job responsibilities

Job Title

Practice Manager

Line Manager

Partnership

Accountable to

Partners

Hours per week

37.5

Salary

£50-£65,000 WTE depending on skills and experience.

Job Summary

The successful candidate will need to demonstrate robust leadership and communication skills, be well organised, highly motivated and financially astute. There is a requirement to manage and take responsibility for all operational aspects of the practice. In addition, the candidate must have the ability to provide strategic guidance and planning to the partners.

The Practice Manager is a key member of the team and will be expected to demonstrate leadership qualities, achieving goals and targets using a combination of personal involvement, motivation/training of other staff and delegation when appropriate. The Practice Manager will work closely with the Business and Finance Lead in the running of the organisation and have oversight of the leadership team.

The partners also require the successful candidate to be proactive and plan for the future, maximising the practices potential in relation to business, finance and premises, whilst maintaining patient care. The candidate needs to ensure the partners are kept fully informed of local and national proposals and initiatives, presented clearly and concisely to enable them to make informed decisions.

An understanding of current NHS initiatives will be helpful; however, the NHS is changing substantially and rapidly and the introduction of new ideas and methods from outside the NHS presents an attractive proposition to the partnership. In addition to adapting the practice to meet the demands of providing high quality patient care, the manager will need to ensure that the practice is financially efficient and compliant with all aspects of health and safety, employment legislation and CQC (Care Quality Commission) registration/compliance.

The opportunity for further personal development will be given in order to develop skills in line with practice needs[zr1].

References will be requested along with an enhanced DBS check. The successful candidate will take up the post as soon as possible.

Key requirements

• Commitment to supporting the delivery of excellent patient care with vision, willingness and drive
• Demonstrate excellent organisational, project management and effective communication skills
• Ability to manage change through motivation and leadership
• Understanding of finance and business to support Business & Finance Lead to maintain and improve the profitability of the business
• Strategic thinker and planner
• Ability to deliver against key targets, contracts, and requirements
• Knowledge and skills of HR to support the HR Lead, and the ability to act sensitively and effectively
• Ensure compliance with CQC requirements and assessments
• Manage the portfolio of projects and individual projects arising therefrom
• Lead and chair practice meetings as appropriate
• Develop and co-ordinate systems to improve the efficiency and effectiveness of the practice
• Ability to self-motivate, prioritise organise and/or delegate workload
• Good IT knowledge and experience
• Ensure practice policy and standards compliance
• Ability to present the practice to external groups
• Ability to identify, develop and deliver initiatives
• The ability to enjoy diversity and sometimes the unexpected

Key responsibilities

• Manage and drive service delivery to achieve the optimum outcome against practice contracts with NHSE, Southwest London ICB, and Wandsworth GP Federation.
• Support the Partners to develop and implement processes to achieve clinical targets of QOF, Network and Enhanced service contracts
• Directly contribute to profit improvement by exploring areas for increasing income and reducing costs working with Business and Finance Lead
• Analyse data relating to clinical commissioning as appropriate and contribute to planning and organisation both at practice and clinical commissioning group level
• Support Facilities Lead to manage and maintain properties rented by the Partnership
• Overseeing the Leadership team to support their functioning:ensuring each Lead understands their role, working with each Lead to ensure they are fulfilling all duties of their role, facilitating collaborative working amongst Leads team, ensuring Lead cover at all times is effective, providing annual appraisal for each Leadand exploring barriers to collaborative and autonomous working in Leads team

Strategic Planning

Working with the Partners, Leadership team and PCN to assist with.

• Identification of potential opportunities and threats
• Manage practice development and expansion opportunities
• Support the Partners is creating a clinical strategy and oversee the implementation of its aims and objectives

• Assist the practice in the wider community and assist with forging links with other local practices and relevant agencies
• Formulate objectives and research and develop ideas for future practice development
• To represent the practice when required at PCN, ICB, NHSE, Wandsworth GP Federation and any other appropriate agency meetings

• To make recommendations to the partners for practice development regarding potential sources of income

Human Resources

• To support relevant practice leads in recruitment and selection of staff, including contracts of employment and job descriptions with delegation and relevant training where appropriate
• To ensure HR Lead is compliant with Employment Law for the disciplinary and dismissal process, and work with the partners and Pennisula should any legal advice be necessary
• To support HR Lead ensuring compliance with staff contracts, health and safety, staff training, induction, personnel file maintenance, training requirements, appraisal cycles, sickness, leave and return to work interviews.
• Be aware of current employment legislation

• To develop and maintain good employee/employer relationships
• To ensure that members of the existing staff team are aware of any changes that occur in the practice
• To maintain good communication at all times with the practice team
• To support and ensure HR and Reception Lead provide good staff cover at all times
• To oversee safe employment requirements are always met
• To ensure that suitable facilities are available to enable all staff to work within the practice and that appropriate health and safety policies are in place

Information Technology

To support and ensure IT Lead is working with optimal information governance systems and appropriately as the Practice Caldicott Guardian

Ensure all Practice IT and telephone systems are functioning effectively in conjunction with the IT and Reception Lead

To work with the partners and IT lead to take advantage of new technologies and efficiencies as they develop

Patient Services

Ensure that the Practice complies with NHS contractual obligations in relation to patient care

To support and ensure Reception & Patient Liaison Lead maintains registration policies and to work in collaboration to monitor patient turnover and capitation

Oversee and work with Reception & Patient Liaison Lead, and Partners, to ensure effective appointment systems and access

To oversee, and monitor Practice performance against patient access and demand targets

To support Reception & Patient Liaison Lead, to manage practice complaints and ensure meeting statutory complaints regulation

To collaborate with Reception & Patient Liaison Lead, and Partners, to manage the significant events and safer systems activity

To support and collaborate with the Reception & Patient Liaison Lead, working with patient groups

CQC

Oversee and maintain compliance with CQC regulations to ensure that the practice systems and procedures meet all relevant standards

Communication

Ensure compliance with the latest NHS recommendations

Understand the practice communication systems

Build/maintain good working relationships with the NHSE, CCG, hospitals, community agencies, Wandsworth GP Federation, the PCN, LMC (Local Medical Committee), other GP practices, pharmacists, voluntary and private organisations

Represent the practice at meetings and seminars

Present a professional image and always promote the practice

Share skills and expertise with others

Miscellaneous

• Other duties which may be decided upon by the partners from time to time.

Experience

Essential

• 3 years senior management experience
• Working at a strategic level
• Working across organisations
• Business and service planning and development
• Managing change
• Managing resources
• Development of individuals and team
• 3 years senior management experience within a Health Service environment
• Broad NHS experience

Desirable

• Clinical and corporate governance
• Project management
• Organisation development
• Performance management and audit

Personal

Essential

• Demonstrate strong leadership qualities
• Possess a professional appearance and manner
• Have drive and enthusiasm
• Self motivated
• Positive thinker
• Ability to challenge constructively
• Ability to work under pressure

Skills/Attributes

Essential

• Demonstrate strong leadership skills
• Evidence of business organisation and development
• Excellent communication skills
• Ability to motivate people, converse with people effectively, write reports and present information
• Ability to work with clinicians
• Ability to make decisions
• Negotiation and influencing skills
• Organise workload
• Time management
• Knowledge and skills of HR
• Understanding of finance and business
• Good IT knowledge and experience

Qualifications

Essential

• Qualifications Essential
• Degree or equivalent qualification
• Evidence of continuing personal development

Desirable

• Postgraduate management qualification

Knowledge

Essential

• Awareness and understanding of the NHS environment, especially in relation to Primary Care
• Health Service finance
• Legal obligations; employment, use of information and data
• Partnership issues
• Risk management

Desirable

• NHS 5 year forward plan
• Knowledge of the local health economy