Go back
Victoria Medical Centre

Medical Receptionist

The closing date is 19 December 2025

Apply for this job

Job summary

We are looking to recruit either one full-time Medical Receptionist (37.5 hours per week) or two part-time Receptionists (up to 20 hours per week each). You will be the first point of contact for our patients, both in person and over the phone, ensuring a welcoming and professional experience. This role is key to the smooth running of our practice and involves a mix of administrative and patient-facing duties.

Main duties of the job

  • Greet patients and visitors warmly and professionally.

  • Manage patient appointments, cancellations, and follow-ups.

  • Answer phone calls and respond to patient queries promptly.

  • Maintain accurate patient records and data entry.

  • Assist with general office administration and correspondence.

  • Support clinical staff with daily operational tasks as needed.

  • Ensure compliance with confidentiality and data protection policies.

    • About us

    We are a small friendly practice with a dedicated team.

    We have 2 GPs, and 1 GP Locum, 1 GP Assistant, 1 Practice Nurse, 1 Healthcare assistant, an administration team of 3 and 1 Secretary.

    We also have a practice Pharmacist, Social Prescribers, Mental Health Practitioners and Podiatrists who compliment the team.

    Details

    Date posted

    05 December 2025

    Pay scheme

    Other

    Salary

    Depending on experience

    Contract

    Permanent

    Working pattern

    Full-time, Part-time

    Reference number

    A4027-25-0001

    Job locations

    12-28 Glen Street

    Hebburn

    Tyne & Wear

    NE31 1NU


    Job description

    Job responsibilities

    Appointment Scheduling- manage and coordinate patient appointments using the practice's clinical system; EMIS Web

    Phone Management- handing incoming calls, addressing patient queries, providing information and directing call appropriately

    Administrative Duties- perform various administrative tasks, including updating patient records, processing paperwork and prescription requests

    Communication- serve as a liaison between patients, healthcare providers, and clinical staff, ensuring clear and effective communication

    Problem Solving- address and resolve patient concerns and issues promptly and courteously

    Job description

    Job responsibilities

    Appointment Scheduling- manage and coordinate patient appointments using the practice's clinical system; EMIS Web

    Phone Management- handing incoming calls, addressing patient queries, providing information and directing call appropriately

    Administrative Duties- perform various administrative tasks, including updating patient records, processing paperwork and prescription requests

    Communication- serve as a liaison between patients, healthcare providers, and clinical staff, ensuring clear and effective communication

    Problem Solving- address and resolve patient concerns and issues promptly and courteously

    Person Specification

    Qualifications

    Essential

    • A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English

    Desirable

    • NVQ Level 2 in Health and Social Care or Business Admin

    Experience

    Essential

    • Experience of working with the general public

    Desirable

    • Experience of working in a GP Practice
    • Experience of working in Primary Care
    • Experience of administrative duties
    Person Specification

    Qualifications

    Essential

    • A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English

    Desirable

    • NVQ Level 2 in Health and Social Care or Business Admin

    Experience

    Essential

    • Experience of working with the general public

    Desirable

    • Experience of working in a GP Practice
    • Experience of working in Primary Care
    • Experience of administrative duties

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Victoria Medical Centre

    Address

    12-28 Glen Street

    Hebburn

    Tyne & Wear

    NE31 1NU


    Employer's website

    https://www.victoriamedicalcentrehebburn.nhs.uk/ (Opens in a new tab)

    Employer details

    Employer name

    Victoria Medical Centre

    Address

    12-28 Glen Street

    Hebburn

    Tyne & Wear

    NE31 1NU


    Employer's website

    https://www.victoriamedicalcentrehebburn.nhs.uk/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    GP Partner

    Dr C Singh

    c.singh@nhs.net

    01914832106

    Details

    Date posted

    05 December 2025

    Pay scheme

    Other

    Salary

    Depending on experience

    Contract

    Permanent

    Working pattern

    Full-time, Part-time

    Reference number

    A4027-25-0001

    Job locations

    12-28 Glen Street

    Hebburn

    Tyne & Wear

    NE31 1NU


    Supporting documents

    Privacy notice

    Victoria Medical Centre's privacy notice (opens in a new tab)