Job summary
An exciting opportunity has arisen for a Care Co-ordinator to
join our expanding team within Filey and Scarborough Healthier Communities
Primary Care Network (PCN).
This role will be crucial in supporting the quality improvements
of healthcare provision that we provide to our registered patient populations.
The successful candidate will be employed by a lead
practice, for and on behalf of the PCN. However the candidate will be required
to work across practice sites within our PCN, working in collaboration with
other health care professionals across the PCN to provide improved and
integrated services for our patients in Filey and Scarborough.
These are relatively new roles within our PCN, and will evolve over
time. However, we recognise the value this role can bring to our practices and
patients alike. We are looking for a candidate who is highly motivated, forward
thinking, experienced and personable who is interested in developing their
career and supporting Primary Care.
Main duties of the job
The successful candidate will play a key role in proactively identifying and working with people, including the frail, elderly,
people with a learning disability and those with long-term conditions. Those
with a new cancer diagnosis and those receiving end of life care to provide
coordination and navigation of care and support across health and care
services.
They will work closely with both clinical and non-clinical
practice teams, making sure that appropriate support is made available to
people; supporting them to understand and manage their condition and ensuring
their changing needs are addressed. They will enable people to access the services
and support they require to meet their health and wellbeing needs, helping to improve peoples quality of life.
They will work alongside social prescribing link workers to
provide an all-encompassing approach to personalised care and enable people to navigate
through the health and care system.
They will work with a diverse range of people from different
cultural and social backgrounds. The ability to work confidently and
effectively in a varied and sometimes challenging environment is essential.
The successful candidate will have excellent interpersonal
and communication skills, be organised, patient and empathetic. They will
have experience of working in health, social care or other support roles
including direct contact with people, families or carers.
About us
Based
along the beautiful Yorkshire Coastline of Filey and Scarborough and within
easy reach of York, our PCN serves over 32,500 patients across our four member
Practices of; Filey Surgery, Hackness Road Surgery, Hunmanby Surgery and
Scarborough Medical Group.
Our ethos is to provide good quality, safe and
effective care for the people in our communities. Filey and Scarborough
Healthier Communities Network has a vision of achieving quality improvements in
healthcare provision and supporting people to make healthier choices. To
achieve this vision, the PCN must collaborate to develop and share new and
innovative approaches to providing care.
The
successful post-holder will become part of an ambitious locality network, which
is committed to developing a strong, caring and compassionate multidisciplinary
workforce. The Care Co-Ordinator will form an integral part of the team working alongside the Proactive Care Team, ARRS role staff, Practice
Managers, partner organisations and local communities, to ensure the delivery
of the Primary Care Network priorities.
To
discuss the role in more detail please call James Bowman, PCN Development and
Transformation Manager on 07444 040201 or email james.bowman@nhs.net.Please
note the job advert will close once sufficient applications have been received. Previous applicants need not apply.
Job description
Job responsibilities
Work with people, their families and carers to improve their
understanding of the patients’ condition
and support them to develop and review personalised care and support plans to
manage their needs and achieve better healthcare outcomes.
Help people to manage their needs through answering queries,
making and managing appointments, and ensuring that people have good quality
written or verbal information to help them make choices about their care.
Support people to understand their level of knowledge,
skills and confidence (their Activation level) when engaging with their health
and wellbeing.
Assist people to access self-management education courses,
peer support or interventions that support them in their health and wellbeing
and increase their Activation level.
Support people to take up training and employment, and to
access appropriate benefits where eligible.
Provide coordination and navigation for people and their
carers across health and care services, working closely with social prescribing
link workers, other primary care professionals and health and social care
colleagues; helping to ensure patients receive a joined-up service and the most
appropriate support.
Work collaboratively with GPs and other primary care
professionals within the PCN to proactively identify and manage a caseload,
which may include patients with long-term health conditions, and where
appropriate, refer back to other health professionals within the PCN.
Support the coordination and delivery of multidisciplinary
teams with the PCN.
Raise awareness of how to identify patients who may benefit
from shared decision making and support PCN staff and patients to be more
prepared to have shared decision-making conversations.
Explore and assist people to access a personal health budget
where appropriate.
Work with people, their families, carers and healthcare team
members to encourage effective help-seeking behaviours;
Support the PCN in developing communication channels between
GPs, people and their families and carers and other agencies;
Identify unpaid carers and help them access services to
support them;
Conduct follow-ups on communications from out of hospital
and in-patient services;
Maintain records of referrals and interventions to enable
monitoring and evaluation of the service;
Support practices to keep care records up-to-date by
identifying and updating missing or out-of-date information about the individual’s circumstances;
Contribute to risk and impact assessments, monitoring and
evaluations of the service;
Work
with commissioners, integrated locality teams and other agencies to support and
further develop the role.
Job description
Job responsibilities
Work with people, their families and carers to improve their
understanding of the patients’ condition
and support them to develop and review personalised care and support plans to
manage their needs and achieve better healthcare outcomes.
Help people to manage their needs through answering queries,
making and managing appointments, and ensuring that people have good quality
written or verbal information to help them make choices about their care.
Support people to understand their level of knowledge,
skills and confidence (their Activation level) when engaging with their health
and wellbeing.
Assist people to access self-management education courses,
peer support or interventions that support them in their health and wellbeing
and increase their Activation level.
Support people to take up training and employment, and to
access appropriate benefits where eligible.
Provide coordination and navigation for people and their
carers across health and care services, working closely with social prescribing
link workers, other primary care professionals and health and social care
colleagues; helping to ensure patients receive a joined-up service and the most
appropriate support.
Work collaboratively with GPs and other primary care
professionals within the PCN to proactively identify and manage a caseload,
which may include patients with long-term health conditions, and where
appropriate, refer back to other health professionals within the PCN.
Support the coordination and delivery of multidisciplinary
teams with the PCN.
Raise awareness of how to identify patients who may benefit
from shared decision making and support PCN staff and patients to be more
prepared to have shared decision-making conversations.
Explore and assist people to access a personal health budget
where appropriate.
Work with people, their families, carers and healthcare team
members to encourage effective help-seeking behaviours;
Support the PCN in developing communication channels between
GPs, people and their families and carers and other agencies;
Identify unpaid carers and help them access services to
support them;
Conduct follow-ups on communications from out of hospital
and in-patient services;
Maintain records of referrals and interventions to enable
monitoring and evaluation of the service;
Support practices to keep care records up-to-date by
identifying and updating missing or out-of-date information about the individual’s circumstances;
Contribute to risk and impact assessments, monitoring and
evaluations of the service;
Work
with commissioners, integrated locality teams and other agencies to support and
further develop the role.
Person Specification
Experience
Essential
- Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
- Experience of working within multi-professional team environments
- Experience of supporting people, their families and carers in a related role
- Experience of data collection and using tools to measure the impact of services
Desirable
- Experience or training in personalised care and support planning
- Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation
Qualifications
Essential
- NVQ Level 3 in Adult Care or NVQ Level 3 in Business Administration or relevant experience
- Demonstrable commitment to professional and personal development
- Ability to use Microsoft Office applications Word, Excel, PowerPoint, Outlook
Desirable
- Minimum of 2 years' experience of working with healthcare professionals and/or previous experience in the NHS or social care or relevant field
- Qualification in health or social care allied profession
- Long term conditions and welfare rights basic training
Person Specification
Experience
Essential
- Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
- Experience of working within multi-professional team environments
- Experience of supporting people, their families and carers in a related role
- Experience of data collection and using tools to measure the impact of services
Desirable
- Experience or training in personalised care and support planning
- Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation
Qualifications
Essential
- NVQ Level 3 in Adult Care or NVQ Level 3 in Business Administration or relevant experience
- Demonstrable commitment to professional and personal development
- Ability to use Microsoft Office applications Word, Excel, PowerPoint, Outlook
Desirable
- Minimum of 2 years' experience of working with healthcare professionals and/or previous experience in the NHS or social care or relevant field
- Qualification in health or social care allied profession
- Long term conditions and welfare rights basic training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.