Job summary
Our Patient Services Team assist in the smooth and effective running of the reception and administrative function within a busy medical practice, providing a high-quality service to patients, partners and other practice staff.
Main duties of the job
KEY RESULT AREAS/RESPONSIBILITIES:
- Assist patients with obtaining appointments at a time and place convenient to them both face to face and over the telephone.
- Respond to patients requests for information or assistance by ensuring these requests are directed to the most appropriate clinician.
- Respond to doctors and other clinical members of staff requests for information or assistance and to liaise with external agencies as necessary, anticipating problems and seeking solutions.
- Providing cover for the main reception telephone.
- Ensuring messages are passed on quickly and accurately and that all necessary action is taken.
- Receive, send, file or dispose of information in a secure manner to ensure that confidentiality of information is maintained.
- Providing cover for the main reception desk.
- Ensure daily surgeries run efficiently and smoothly, advising patients of any delays.
- Registering new patients to the Practice.
- Managing the contents of the community notice board/health promotion boards in the main reception areas.
- Assist in the maintenance, reviews and updates of reception procedures and protocols.
- To operate in accordance with the practice protocols and guidelines.
- To undertake opening and closing procedures which will include; ensuring that the building is secure and un-setting/ setting security alarm.
- Be willing to take on additional tasks and duties, for which training will be given, to be able to provide a full reception service at any one of the two sites.
About us
Ariel Healthcare is a dynamic and innovative team who strive to provide the best possible service for our patients.
With staff and patient welfare are the forefront of everything we do, the team is driven to provide an excellent service to the ever growing population of Chard and surrounding areas.
Based within the South Somerset countryside, Chard still maintains a small town feel and the practice is part of a close knit community. On the border of both Devon and Dorset, Chard benefits from good transport links to Taunton and Yeovil, whilst still not being too far from the Jurassic Coast.
Working across 2 sites, our team of dedicated staff are hoping to find the right person to enhance the team further.
A little more about us;
- 20,000 Patients
- Multi- disciplinary clinical team: with HCAs, Nurse Associates, Nurses, Advanced Nurse Practitioner, Paramedics and Doctors
- Urgent Care Hub focusing on acute care with an MDT approach
- Training Practice: GP and Nursing students
- Focus on staff development: encouraging each individual to follow their passions
- High QOF achievement
- CQC rating: Good
- PCN Working: collaborating closely with local colleagues to enhance patient care whilst maintaining our practice ethos.
Date posted
30 December 2024
Pay scheme
Other
Salary
£11.95 to £12.15 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A3874-24-0002
Job locations
St Mary's Crescent
Chard
Somerset
TA20 2DZ
59 Fore Street
Chard
TA20 1QA
Employer details
Employer name
Ariel Healthcare
Address
St Mary's Crescent
Chard
Somerset
TA20 2DZ