Job summary
The Ivy Medical Group is looking for either 1 x full time or 2 x part time receptionist(s) to join the team to provide a high level of Reception and administrative services to patients, doctors, nurses and other members of the practice team, ensuring all processes are carried out to practice standard and policy. Our practice is a friendly, interesting and rewarding place to work giving a high level of care to our patients.
Hours required are
Monday 08:00 - 18:30
Tuesday 08:00 - 18:30
Wednesday 08:00 -18:30
Friday 08:00 - 18:30
If the job is full time then the days will be 9.5 hours per day with 1 hour unpaid lunch.
If the job was shared over 2 successful candidates then the shifts could be split into half days. 08:00 - 14:00 or 13:30 - 18:30
Benefits include, paid annual leave and bank holidays, access to join the NHS pension scheme, Blue Light card membership for many retail discounts, on site parking.
Main duties of the job
To carry out admin duties as per practice procedure but to also use own initiative to ensure processes are smooth running and effective in the following areas:
- Maintaining and monitoring the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Process appointment requests for today/future appointments from patients by telephone and in person.
- Signpost patients to the correct service
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Receiving patients, consulting with members of practice team
- Handing completed repeat prescriptions/pathology requests to patient and checking names and address.
- Be able to cover all reception positions as necessary
- Action requests for patient medication via telephone systems, tasks and emails.
- Request, update and complete query messages on system logs.
- Record, update and complete patient tasks within clinical system by liaising with the relevant persons for information.
- Sort all incoming patient-related mail.
- Scan patient-related documents into the clinical system
- Send information to patients via AccuRx text messages
- Check and process new patient registrations.
- Manage practice emails.
- Liaise with teams for network/IT/phone support
- Pulling/filing paper notes for surgeries and updating as necessary.
- Take action as directed by other team members
About us
The Ivy Medical Group has 6500 registered patients. We are located in the village of Burton Joyce and form an important part of the community. We are a friendly, supportive and hard working team who are passionate about patient care.
Why Join Us?
At Ivy Medical Group, we are committed to providing high-quality care and support to our patients.
If you're passionate about patient care, enjoy problem-solving, and want to be part of a forward-thinking healthcare team, we would love to hear from you!
Details
Date posted
25 November 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Part-time, Job share, Flexible working
Reference number
A3721-25-0021
Job locations
4 Wheatsheaf Court
Burton Joyce
Nottingham
Nottinghamshire
NG14 5EA
6 Lambley Lane
Burton Joyce
Nottingham
NG14 5BG
Employer details
Employer name
Ivy Medical Group
Address
4 Wheatsheaf Court
Burton Joyce
Nottingham
Nottinghamshire
NG14 5EA
Employer's website
Employer contact details
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