Job summary
South King Street Medical Centre is looking for an enthusiastic, Part Time Reception team Leader to join our dynamic and friendly team.
If you are interested in the role, we would like to hear from you.
You can either apply on NHS Jobs or send your CV to:
lscicb-bl.southkingst@nhs.net
Main duties of the job
We are looking for a Reception Team Leader to join our team and help us deliver and maintain the highest standards of patient care. This role involves leading the Reception team, ensuring smooth day-to-day operations, and completing essential administrative tasks.
The successful candidate will:
- Enjoy working as part of a dedicated and supportive team.
- Demonstrate strong leadership and organisational skills.
- Have excellent communication abilities and a commitment to patient care.
This is a fantastic opportunity to work for an organisation that is passionate about the care and well-being of others.
Previous experience working in the NHS is essential. Excellent leadership skills, interpersonal skills, good IT skills, excellent telephone manner and good communication skills are essential to the role. The candidate will need to have a flexible working approach and have the ability to work with a wide range of professionals, patients, colleagues and outside agencies.
About us
We are a well-established two GP Partner practice, delivering a wide range of services to our 6700 patients with the support of a Salaried GP, Long term Locum GP, Nurse Practitioner, Nurse Associate, Pharmacist , Practice Nurse, Health Care Assistant and our Admin / Reception teams. South King Street is also part of a strong Primary Care Network (PCN) comprising of 3 practices in the neighbourhood, called Blackpool Central West Primary Care Network.
Please note that should this vacancy attract sufficient interest it may be necessary to close the vacancy at an earlier date. We therefore suggest that you apply at an early stage to avoid disappointment.
Details
Date posted
12 November 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A3473-25-0005
Job locations
Doctors Surgery
25 South King Street
Blackpool
Lancashire
FY1 4NF
Job description
Job responsibilities
JOB TITLE: RECEPTION TEAM LEADER
REPORTS TO: Management Team
HOURS: 30 per week
(Covering Hours Monday to Friday)
Job Summary:
To be responsible for the efficient management and direction of the Reception team, ensuring all administrative duties are performed effectively and to the required standard, meeting the objectives of the practice.
To support the management team in promoting equality, diversity and inclusion, quality and continuous improvement, confidentiality, collaborative working, service delivery, and learning and development, and ensure the organisation complies with CQC regulations.
The post-holder will be an integral part of the general practice team.
All staff at this organisation have a duty to conform to the following:
Equality, Diversity and Inclusion
A good attitude and positive action towards Equality Diversity & Inclusion (ED&I) creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.
Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that they treat our patients and their colleagues with dignity and respect.
Safety, Health, Environment and Fire (SHEF)
This organisation is committed to supporting and promoting opportunities for staff to maintain their health, well being and safety.
The post-holder is to manage and assess risk within their areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.
All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements.
Confidentiality
The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times.
Learning and development
The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake in, and complete mandatory training as directed. It is an expectation for this post-holder to assess their own learning needs and undertake learning as appropriate.
The post-holder will undertake mentorship for team members and disseminate learning and information gained to other team members to share good practice and inform others about current and future developments (e.g., courses and conferences). The post-holder will provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning.
Collaborative working
All staff are to recognise the significance of collaborative working and understand their own role and scope and identify how this may develop over time. Staff are to prioritise their own workload and ensure effective time-management strategies are embedded within the culture of the team.
Teamwork is essential in multidisciplinary environments, and the post-holder is to work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working and to work effectively with others to clearly define values, direction and policies impacting upon care delivery.
Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
Managing information
All staff should use technology and appropriate software as an aid to management in the planning, implementation and monitoring of care and presenting and communicating information.
Service delivery
Staff will be given detailed information during the induction process regarding policy and procedure.
The post-holder must adhere to the information contained within the organisations policies and regional directives, ensuring protocols are adhered to at all times.
Security
The security of the organisation is the responsibility of all personnel. The post-holder must ensure they always remain vigilant and report any suspicious activity immediately to their line manager.
Professional conduct, uniforms and appearance
All staff are required to dress appropriately for their role and in accordance with the organisations Uniforms, Dress and Appearance Policy. All staff members are to ensure that their conduct is in line with management expectations and practice protocol.
The following are the core responsibilities of the Reception Team Leader in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
Primary Responsibilities:
a.Oversee the administration and support operations of Reception, ensuring staff achieve their primary responsibilities, including all Reception duties and cover.
b. Line manage all Reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
c. Support and maintain Reception Rotas
d. Support in the coordination of Docman, Results Workflow, Patchs and other reception administrative jobs to ensure work is completed in a timely manner
e. Complete staff appraisals and supervisions as required
f. Identify and deliver team training where required
g. Review and update all administrative and reception policies and procedures as required
h. Support the management team in the compilation of practice reports and the practice development plan
i. Develop, implement and embed efficient office processes and procedures to adhere to extant legislation
j. Act as a focal point for the practice, managing requests from external organisations such as the local police, hospital, and other agencies
k. Coordinate the provision of cover reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences
l. Update the Timetastic to reflect leave and other approved absences
m. Provide initial guidance and advice to patients who wish to verbally complain, and ensure that the reception team is fully conversant with the complaints procedure
n. Manage all deliveries to the practice, ensuring adherence to the cold chain policy as necessary
o. Act as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately
p. Be an integral part of the general practice team
q. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
r. Support in the delivery of enhanced services and other service requirements
s. Undertake all mandatory training and induction programmes
t. Contribute to and embrace the spectrum of clinical governance
u. Maintain a clean, tidy, effective working area at all times
v. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Wider Responsibilities:
In addition to the primary responsibilities, the Reception Team Leader has the following wider responsibilities:
- Deputise for the Practice Co-ordination Manager in their absence
- Coordinate and produce meeting agendas and record the minutes of meetings
- Monitor and promote the use of the Friends and Family Test
- Champion continuous improvement, encouraging staff to participate and make suggestions
- Coordinate and act as lead for the Patient Participation Group meeting
- Participate in any audits as directed
- Attend and actively participate in practice management meeting
- Attend any external meetings pertinent to this role
- Support and participate in shared learning
Job description
Job responsibilities
JOB TITLE: RECEPTION TEAM LEADER
REPORTS TO: Management Team
HOURS: 30 per week
(Covering Hours Monday to Friday)
Job Summary:
To be responsible for the efficient management and direction of the Reception team, ensuring all administrative duties are performed effectively and to the required standard, meeting the objectives of the practice.
To support the management team in promoting equality, diversity and inclusion, quality and continuous improvement, confidentiality, collaborative working, service delivery, and learning and development, and ensure the organisation complies with CQC regulations.
The post-holder will be an integral part of the general practice team.
All staff at this organisation have a duty to conform to the following:
Equality, Diversity and Inclusion
A good attitude and positive action towards Equality Diversity & Inclusion (ED&I) creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.
Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that they treat our patients and their colleagues with dignity and respect.
Safety, Health, Environment and Fire (SHEF)
This organisation is committed to supporting and promoting opportunities for staff to maintain their health, well being and safety.
The post-holder is to manage and assess risk within their areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.
All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements.
Confidentiality
The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times.
Learning and development
The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake in, and complete mandatory training as directed. It is an expectation for this post-holder to assess their own learning needs and undertake learning as appropriate.
The post-holder will undertake mentorship for team members and disseminate learning and information gained to other team members to share good practice and inform others about current and future developments (e.g., courses and conferences). The post-holder will provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning.
Collaborative working
All staff are to recognise the significance of collaborative working and understand their own role and scope and identify how this may develop over time. Staff are to prioritise their own workload and ensure effective time-management strategies are embedded within the culture of the team.
Teamwork is essential in multidisciplinary environments, and the post-holder is to work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working and to work effectively with others to clearly define values, direction and policies impacting upon care delivery.
Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
Managing information
All staff should use technology and appropriate software as an aid to management in the planning, implementation and monitoring of care and presenting and communicating information.
Service delivery
Staff will be given detailed information during the induction process regarding policy and procedure.
The post-holder must adhere to the information contained within the organisations policies and regional directives, ensuring protocols are adhered to at all times.
Security
The security of the organisation is the responsibility of all personnel. The post-holder must ensure they always remain vigilant and report any suspicious activity immediately to their line manager.
Professional conduct, uniforms and appearance
All staff are required to dress appropriately for their role and in accordance with the organisations Uniforms, Dress and Appearance Policy. All staff members are to ensure that their conduct is in line with management expectations and practice protocol.
The following are the core responsibilities of the Reception Team Leader in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
Primary Responsibilities:
a.Oversee the administration and support operations of Reception, ensuring staff achieve their primary responsibilities, including all Reception duties and cover.
b. Line manage all Reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
c. Support and maintain Reception Rotas
d. Support in the coordination of Docman, Results Workflow, Patchs and other reception administrative jobs to ensure work is completed in a timely manner
e. Complete staff appraisals and supervisions as required
f. Identify and deliver team training where required
g. Review and update all administrative and reception policies and procedures as required
h. Support the management team in the compilation of practice reports and the practice development plan
i. Develop, implement and embed efficient office processes and procedures to adhere to extant legislation
j. Act as a focal point for the practice, managing requests from external organisations such as the local police, hospital, and other agencies
k. Coordinate the provision of cover reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences
l. Update the Timetastic to reflect leave and other approved absences
m. Provide initial guidance and advice to patients who wish to verbally complain, and ensure that the reception team is fully conversant with the complaints procedure
n. Manage all deliveries to the practice, ensuring adherence to the cold chain policy as necessary
o. Act as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately
p. Be an integral part of the general practice team
q. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
r. Support in the delivery of enhanced services and other service requirements
s. Undertake all mandatory training and induction programmes
t. Contribute to and embrace the spectrum of clinical governance
u. Maintain a clean, tidy, effective working area at all times
v. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Wider Responsibilities:
In addition to the primary responsibilities, the Reception Team Leader has the following wider responsibilities:
- Deputise for the Practice Co-ordination Manager in their absence
- Coordinate and produce meeting agendas and record the minutes of meetings
- Monitor and promote the use of the Friends and Family Test
- Champion continuous improvement, encouraging staff to participate and make suggestions
- Coordinate and act as lead for the Patient Participation Group meeting
- Participate in any audits as directed
- Attend and actively participate in practice management meeting
- Attend any external meetings pertinent to this role
- Support and participate in shared learning
Person Specification
Qualifications
Essential
- A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English.
- Experience of working within the NHS an the general public.
- Experience of administrative duties.
- Experience of leading/managing a team.
- Experience of working in a healthcare setting.
- Experience of successfully developing and implementing projects.
- Experience of providing appraisal writing and staff development.
- Excellent communication skills (written and oral).
- Competent in the use of MS Office and Outlook.
- Problem solver with the ability to process information accurately and effectively, interpreting data as required .
- Ability to use own initiative, discretion, and sensitivity.
- Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
- Ability to work as a team member and autonomously.
- Sensitive and empathetic in distressing situations.
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures.
- Ability to exploit and negotiate opportunities to enhance service delivery.
- Strategic thinker with a solutions-focused approach.
- Effective time management (planning and organising).
- Good organisational skills.
- Ability to effectively utilise resources.
- Punctual and committed to supporting the team effort.
- High levels of integrity and loyalty.
- Ability to network and build relationships.
- Flexible, cooperative and motivated.
- Confident, assertive and resilient.
- Ability to drive and deliver change effectively.
- Ability to use initiative and judgement.
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team-building sessions.
- Understanding of safeguarding adults and children.
- Proven problem-solving and analytical skills.
- Demonstrate personal accountability, emotional resilience and the ability to work well under pressure.
- Ability to work to key policies and procedures.
- Disclosure Barring Service (DBS) check.
- Occupational Health clearance.
Desirable
- Experience of working within a GP Reception environment.
- NVQ Level 2 in Health and Social Care.
- Team Leader /or management qualification.
- Experience of health and safety requirements and needs within a small business.
- Experience of chairing meetings, and producing agendas and minutes.
Person Specification
Qualifications
Essential
- A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English.
- Experience of working within the NHS an the general public.
- Experience of administrative duties.
- Experience of leading/managing a team.
- Experience of working in a healthcare setting.
- Experience of successfully developing and implementing projects.
- Experience of providing appraisal writing and staff development.
- Excellent communication skills (written and oral).
- Competent in the use of MS Office and Outlook.
- Problem solver with the ability to process information accurately and effectively, interpreting data as required .
- Ability to use own initiative, discretion, and sensitivity.
- Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
- Ability to work as a team member and autonomously.
- Sensitive and empathetic in distressing situations.
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures.
- Ability to exploit and negotiate opportunities to enhance service delivery.
- Strategic thinker with a solutions-focused approach.
- Effective time management (planning and organising).
- Good organisational skills.
- Ability to effectively utilise resources.
- Punctual and committed to supporting the team effort.
- High levels of integrity and loyalty.
- Ability to network and build relationships.
- Flexible, cooperative and motivated.
- Confident, assertive and resilient.
- Ability to drive and deliver change effectively.
- Ability to use initiative and judgement.
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team-building sessions.
- Understanding of safeguarding adults and children.
- Proven problem-solving and analytical skills.
- Demonstrate personal accountability, emotional resilience and the ability to work well under pressure.
- Ability to work to key policies and procedures.
- Disclosure Barring Service (DBS) check.
- Occupational Health clearance.
Desirable
- Experience of working within a GP Reception environment.
- NVQ Level 2 in Health and Social Care.
- Team Leader /or management qualification.
- Experience of health and safety requirements and needs within a small business.
- Experience of chairing meetings, and producing agendas and minutes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Medical Centre
Address
Doctors Surgery
25 South King Street
Blackpool
Lancashire
FY1 4NF
Employer's website
https://www.southkingstreetmedicalcentre.com (Opens in a new tab)
Employer details
Employer name
The Medical Centre
Address
Doctors Surgery
25 South King Street
Blackpool
Lancashire
FY1 4NF
Employer's website
https://www.southkingstreetmedicalcentre.com (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Details
Date posted
12 November 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A3473-25-0005
Job locations
Doctors Surgery
25 South King Street
Blackpool
Lancashire
FY1 4NF