Duty Team Care Coordinator

Job summary

We are looking to recruit a Duty Team Care coordinator to join our friendly, forward thinking practice. This new role is an exciting opportunity to work alongside our clinical duty team facilitating timely and appropriate care to our patients.

Are you a motivated, enthusiastic individual with a positive friendly outlook who would thrive in the fast paced environment of general practice? Are you able to work under pressure, remain calm and prioritse a busy workload? Do you have excellent communication skills and a caring, compassionate nature? Then this is your opportunity to join the friendly, forward-looking team at Wallingbrook Health Group.

Working under the direction of the Patient Services Team Leader and alongside the Duty Clinicians the Duty Team Care Coordinator will be required to liaise with patients and, if appropriate, their carers, before or after the patients consultation under the direct supervision of the Duty Team. The role supports the practice clinical team by signposting patients to the appropriate healthcare professional or service.

The Duty Team Care Coordinator will undertake the teams administration as part of this role.

The role will be supporting both the clinical and administrative team in delivering a polite and professional service to the entitled patient population.

Main duties of the job

The following are the core responsibilities of the Duty Team Care Coordinator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.

• Process and effectively signpost patients to the appropriate healthcare professional, following instruction from the Duty Clinical Team.
• Responsibility for incoming and outgoing phone calls, transferring calls or dealing with the callers requests appropriately
• Process patient requests for appointments
• Process repeat prescription requests
• Make onward referral to secondary care as requested
• Initiate contact with and respond to requests from patients, team members and external agencies
• Support all clinical staff with general tasks as requested
• Enter read/SNOMED CT code data on SystmOne.
• Photocopy documentation as required
• Input data into the patients healthcare records as necessary
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Undertake all mandatory training and induction programmes
• Contribute to public health campaigns (e.g., flu clinics) through advice or direct care
• Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

About us

Wallingbrook is situated in the town of Chulmleigh in purpose built premises. The Practice also has a branch surgery which is open every day in the village of Winkleigh. The practice serves a population of approximately 7450 patients in a rural area covering approximately 100 square miles. The practice holds a Personal Medical Services (PMS) contract providing primary care and dispensing services to its population.

We are a close knit team in a rural area led by a partnership of GPs and a Managing Partner. We are proud of our Practice and share a sense of vocation, working to the best of our ability to improve the health of the community and giving priority to those with the greatest clinical needs.

We are all committed to maintaining up-to-date knowledge and skills and working within the boundaries of our competence. We aim to provide evidence-based care and work collaboratively with colleagues within our team, our attached community team and secondary care providers.

Wallingbrook Health Group is part of the Mid Devon Health Primary Care Network, a group of 4 local GP practices.

The practice website address is www.wallingbrook.co.uk