Medical Receptionist

Job description

Job responsibilities

GENERAL RECEPTION DUTIES

Making appointments on EMIS by processing appointment requests for today and future appointments by using AskMyGP.

Processing repeat prescriptions to EPS in line with the Practice Policy and Procedure.

Answer the telephone in a timely manner and make calls as required in a polite manner. Taking messages as necessary. Dealing with all telephone enquires/requests from patients and acting as liaison with the Clinicians when necessary.

Respond to all queries and requests for assistance from patients and visitors or refer to the appropriate person.

Receiving specimens from patients ensuring all their details have been recorded whilst following Health and Safety.

Scanning and processing documents

Opening and distributing mail

Ensuring reception area is left tidy and ready for use by incoming colleagues together with information about any unresolved or urgent matters.

Registration of new patients

Filing Patient records and correspondence were necessary.

Provide administrative support to clinical staff.

Deduction of Patients

To carry out any other duties to ensure the smooth running of the Practice.

Signposting our patients to other appropriate services within our community

Liaising with other health and social care professionals when required.

Confidentiality:

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the Staff Handbook, and the Practice Infection Control Policy, this will include:

• Using personal security systems with the workplace according to practice guidelines

• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

• Making effective use of training to update knowledge and skills Keeping own work areas and general/patient areas free from hazards.

• Reporting potential risks identified.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload, and resources

Participate in audit where appropriate.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Experience

Essential

• Skills:
• Excellent customer service, communication, and IT skills.
• Strong administrative abilities, including data entry and record keeping.
• Good time management and organizational skills.
• Ability to work under pressure and remain calm.
• Knowledge:
• Strict adherence to confidentiality.
• Understanding of the need to follow policies and procedures.
• Personal Qualities:
• Polite, friendly, and professional demeanor.
• Ability to work as part of a multi-skilled team.
• Ability to work independently with initiative.
• Patient and sympathetic, especially when dealing with upset or distressed individuals.
• Other Requirements
• Successful Disclosure and Barring Service (DBS) check.

Desirable

• Experience:
• Experience in a similar role, particularly in a GP practice or NHS setting.
• Front-line or public-facing customer service experience.
• Skills/Knowledge:
• Familiarity with specific clinical software, such as EMIS.
• Other Requirements:
• Flexibility to work outside of standard hours.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Dicconson Group Practice

Address

Boston House

Frog Lane

Wigan

WN6 7LP

Employer's website

https://www.thedicconsongrouppracticewigan.nhs.uk/ (Opens in a new tab)