Job summary
We are busy NHS GP Practice over 3 sites, looking after almost 16,000 patients.
We are looking for two new team members to work with our existing reception team.
We are open from 8am to 7pm and are looking for members of staff to join the team part-time, to work 1.00pm to 7.00pm Monday, Tuesday, Thursday or Tuesday, Wednesday and Friday.
Main duties of the job
You will need to be a good communicator,with excellent interpersonal and customer service skills and be able to work under pressure.
You will have a range of patient facing and administrative tasks, so excellent organisational skills and time management are critical. A caring, empathetic character is essential.
Experience of working in a GP Surgery is not essential as full training will be provided.
About us
Your role as a Receptionist will be complemented by a team of enthusiastic, multi-disciplinary and friendly staff.
More information about us can be found on our website: cravenroad-medicalpractice.co.uk
Job description
Job responsibilities
REPORTS TO: PRACTICE MANAGER/RECEPTION SUPERVISOR
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Job Responsibilities:
Reception
- Answering telephone calls and dealing with online and face to face enquiries.
- Politely greeting patients and visitors to the surgery.
- Scheduling appointments for patients.
- Checking patients in.
- Dealing with all requests in an efficient and courteous manner.
- Screening enquiries for the doctors and medical staff.
- Registering new patients at the surgery.
- Explaining the practice procedures to new patients.
- Accurately collecting information and personal details about patients.
- Updating the surgeries computer system with appointments and personal details.
- Receiving urine and blood samples and sending them off to hospital laboratories.
- Chasing up appointments for patients with hospitals or with other healthcare professionals.
- Contacting patients to pass on test results /messages to patients as instructed by medical professionals.
- Arranging prescriptions for patients.
- Maintaining a clean reception and waiting area to show a professional image.
- Opening post, scanning and forwarding it onto the relevant parties.
- Opening and locking up the surgery.
- Covering colleagues during times of annual leave.
Other Tasks
- Clear and re-stock consulting rooms after surgeries
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Provision of refreshments for staff and visitors as required; washing up and keeping the kitchen area clean and tidy.
- Keeping the reception area and waiting area, notice boards and leaflet dispensers tidy and free from obstructions and clutter
- Any other tasks allocated by managers
Job description
Job responsibilities
REPORTS TO: PRACTICE MANAGER/RECEPTION SUPERVISOR
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Job Responsibilities:
Reception
- Answering telephone calls and dealing with online and face to face enquiries.
- Politely greeting patients and visitors to the surgery.
- Scheduling appointments for patients.
- Checking patients in.
- Dealing with all requests in an efficient and courteous manner.
- Screening enquiries for the doctors and medical staff.
- Registering new patients at the surgery.
- Explaining the practice procedures to new patients.
- Accurately collecting information and personal details about patients.
- Updating the surgeries computer system with appointments and personal details.
- Receiving urine and blood samples and sending them off to hospital laboratories.
- Chasing up appointments for patients with hospitals or with other healthcare professionals.
- Contacting patients to pass on test results /messages to patients as instructed by medical professionals.
- Arranging prescriptions for patients.
- Maintaining a clean reception and waiting area to show a professional image.
- Opening post, scanning and forwarding it onto the relevant parties.
- Opening and locking up the surgery.
- Covering colleagues during times of annual leave.
Other Tasks
- Clear and re-stock consulting rooms after surgeries
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Provision of refreshments for staff and visitors as required; washing up and keeping the kitchen area clean and tidy.
- Keeping the reception area and waiting area, notice boards and leaflet dispensers tidy and free from obstructions and clutter
- Any other tasks allocated by managers
Person Specification
Qualifications
Essential
- * Good standard of general education
- * Excellent communication skills
Desirable
- * GCSE Grade A to C in English and Maths
Experience
Essential
- *Experience of working as part of a team
- * Experience of using Microsoft Office and email
Desirable
- * Customer Services Experience
- *Working within a GP or NHS Environment
Person Specification
Qualifications
Essential
- * Good standard of general education
- * Excellent communication skills
Desirable
- * GCSE Grade A to C in English and Maths
Experience
Essential
- *Experience of working as part of a team
- * Experience of using Microsoft Office and email
Desirable
- * Customer Services Experience
- *Working within a GP or NHS Environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.