Job summary
Care Coordinator
We are looking for a proactive and organised Care Coordinator to join our team and play a key role in supporting patient care. This is an ideal opportunity for someone who enjoys administrative work and wants to make a real difference to patient outcomes within a busy GP practice.
In this role, you will manage a range of essential administrative tasks, including running clinical searches, processing patient registrations and deductions, and contacting patients from targeted lists. You will also take ownership of patient recall systems for long-term conditions, ensuring patients are invited for regular reviews and receive timely, coordinated care from the appropriate healthcare professionals.
You will act as an important link between patients and the clinical team, helping to keep records accurate, workflows efficient, and care pathways well organised. Your work will directly support improved patient engagement, continuity of care, and overall practice performance.
We are looking for someone who is detail-focused, confident using clinical systems, and comfortable communicating with patients over the phone. If you are reliable, adaptable, and motivated to contribute to high-quality patient care, this role offers a rewarding opportunity to develop your skills in primary care.
Main duties of the job
You will provide day-to-day administrative support to ensure patients are contacted, booked and followed up appropriately. The role involves working with patient lists, coordinating routine reviews, and helping maintain accurate practice records.
You will regularly contact patients by phone, support the smooth flow of appointments, and help ensure no patient is missed from essential care. The post also requires close working with clinical and reception teams to keep systems organised and up to date, contributing to a safe and efficient service.
About us
Parkview Surgery is a growing and forward-thinking GP practice based in Catford, serving a diverse and expanding patient population. We currently support over 10,000 registered patients and are part of a wider primary care network, working closely with partner organisations to deliver high-quality care across the local community.
We are a supportive and collaborative team made up of GPs, nurses, healthcare professionals, and administrative staff who work closely together to deliver safe, efficient and patient-focused care. Our working environment is fast-paced but friendly, with a strong emphasis on teamwork, clear communication and continuous improvement.
We value staff development and encourage everyone to take ownership of their role while contributing ideas to improve how we work. Joining Parkview Surgery offers the opportunity to be part of a practice that is evolving, investing in its future, and committed to delivering high standards
Job description
Job responsibilities
Main Purpose of the RoleTo support the delivery of high-quality patient care through effective administrative coordination, patient engagement, and management of recall systems, ensuring patients receive timely and appropriate care.
Key Responsibilities
- Manage patient recall systems for long-term conditions, ensuring patients are invited and booked for routine reviews in line with clinical targets
- Run and process clinical searches to identify patients requiring reviews, follow-up, or intervention
- Contact patients via telephone or other communication methods to arrange appointments and follow-up care
- Process patient registrations and deductions accurately, maintaining up-to-date patient records
- Work with patient lists to ensure no patient misses essential care or monitoring
- Support clinicians and the wider team with administrative tasks related to patient care pathways
- Maintain accurate and timely data entry on the clinical system to support reporting and performance tracking
- Assist with managing incoming tasks and administrative workflows, ensuring timely completion
- Liaise with clinicians, reception staff, and external services to coordinate patient care effectively
General Duties
- Provide general administrative support to ensure smooth day-to-day running of the practice
- Adhere to all practice policies, including confidentiality, information governance, and data protection requirements
- Work collaboratively as part of a multidisciplinary team to support efficient service delivery
- Contribute to continuous improvement of processes and patient experience within the practice
Job description
Job responsibilities
Main Purpose of the RoleTo support the delivery of high-quality patient care through effective administrative coordination, patient engagement, and management of recall systems, ensuring patients receive timely and appropriate care.
Key Responsibilities
- Manage patient recall systems for long-term conditions, ensuring patients are invited and booked for routine reviews in line with clinical targets
- Run and process clinical searches to identify patients requiring reviews, follow-up, or intervention
- Contact patients via telephone or other communication methods to arrange appointments and follow-up care
- Process patient registrations and deductions accurately, maintaining up-to-date patient records
- Work with patient lists to ensure no patient misses essential care or monitoring
- Support clinicians and the wider team with administrative tasks related to patient care pathways
- Maintain accurate and timely data entry on the clinical system to support reporting and performance tracking
- Assist with managing incoming tasks and administrative workflows, ensuring timely completion
- Liaise with clinicians, reception staff, and external services to coordinate patient care effectively
General Duties
- Provide general administrative support to ensure smooth day-to-day running of the practice
- Adhere to all practice policies, including confidentiality, information governance, and data protection requirements
- Work collaboratively as part of a multidisciplinary team to support efficient service delivery
- Contribute to continuous improvement of processes and patient experience within the practice
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent, including Maths and English
- Good standard of written and verbal communication
Desirable
- NVQ Level 2 or 3 in Business Administration, Health and Social Care, or equivalent
- Training in medical administration or use of clinical systems (EMIS Web)
Experience
Essential
- Experience of working in an administrative role
- Experience of using IT systems, basic computer skills and data entry with accuracy
- Strong organisational skills with attention to detail
Desirable
- Previous experience in a GP practice or healthcare setting
- Experience using clinical systems such as EMIS Web
- Experience managing patient lists, recalls or call/appointment coordination
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent, including Maths and English
- Good standard of written and verbal communication
Desirable
- NVQ Level 2 or 3 in Business Administration, Health and Social Care, or equivalent
- Training in medical administration or use of clinical systems (EMIS Web)
Experience
Essential
- Experience of working in an administrative role
- Experience of using IT systems, basic computer skills and data entry with accuracy
- Strong organisational skills with attention to detail
Desirable
- Previous experience in a GP practice or healthcare setting
- Experience using clinical systems such as EMIS Web
- Experience managing patient lists, recalls or call/appointment coordination
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.