Job summary
The Mount View Practice has a full time, permposition available for a Receptionist to work within our Practice.
Situated in Fleetwood Town Centre, we are a busy GP practice with approximately 12,000 patients.
Applicants must be available to work set shifts Monday - Friday between 0800 - 1830.
PREVIOUS APPLICANTS NEED NOT APPLY
WE RESERVE THE RIGHT TO CLOSE THIS ADVERT EARLY SHOULD WE GET ENOUGH CANDIDATES
Main duties of the job
You will be responsible for the general reception duties within the
Practice and work with our established processes, policies, and procedures to
provide a comprehensive high-quality service and deal efficiently and
courteously with patient enquiries.
You will receive, assist, and direct patients in accessing the
appropriate service or healthcare professional in a courteous, efficient, and
effective way.
You will provide general assistance to the practice team and project a
positive and friendly image to patients and other visitors, either in person or
via the telephone.
You will have excellent communication skills, a compassionate and
friendly nature who can operate in a busy environment with a range of people
and professions, as you will be working with our clinical and administration
teams.
This role is ideal for someone who is highly organised and an effective
communicator who can provide a professional and warm welcome to our patients,
ensuring every contact is of the highest quality.
About us
The Mount View Practice is a forward thinking, patient focused, professional and friendly team looking after approximately 12,000 patients in Fleetwood.
We consist of 5 GP Partners and 2 Salaried GPs, a Practice Paramedic, Acute & Therapy Mental Health Team, Advanced Nurse Practitioners, Practice Nurses and Healthcare Assistants and a dedicated team of administrative professionals.
We are part of Fleetwood Primary Care Network and supported by an MDT ARRs Team.
Job description
Job responsibilities
Job
Responsibilities
GENERAL ADMINISTRATION
- To have a thorough
knowledge of all practice procedures
- Pulling/filing notes
for surgeries and updating as necessary
- Processing and distributing incoming and outgoing
mail
- Filing and retrieving paperwork/correspondence,
including filing to patient records
- Computer data entry, processing and recording
information in accordance with practice procedures
- Providing clerical assistance to practice staff
as required, including word/data processing, filing, photocopying, and
scanning
- Cover sickness/annual leave and work reasonable
overtime when required, including some weekends.
- To participate in any continued in-house training
or external training courses as may be considered appropriate for your
role.
- To participate in practice meetings unless you
are unable to do so because of absence.
RECEPTION
- Receiving patients,
consulting with members of practice team
- Be able to cover all
reception position as necessary
- Taking messages and passing on information
- Processing personal and telephone requests for
appointments, telephone consultations and ensuring callers are directed to
the appropriate healthcare professional
- Initiating contact with and responding to
requests from patients, other team member and associated healthcare
agencies and providers
- Provide necessary to patients wishing to register
at the practice
- Scan hospital letters and diagnostic reports
daily
- Photocopy patients notes for the purposes of
medical reports
- Ensure that system is operational at the
beginning of each day and switched over to night service and that the
answer phone operational at the end of each day.
APPOINTMENT SYSTEM MANAGEMENT
- Book/edit/cancel appointments and recalls
ensuring sufficient information is recorded to retrieve medical record.
- Monitor effectiveness of the system and report
any problems or variations required.
·
Deal with home
visit requests, carefully noting all details
·
Arrange transport
to hospital appointments for housebound patients
MEDICAL RECORDS MANAGEMENT
- Retrieve and refile
records as required, following records management processes.
- Ensure correspondence,
reports, results, etc., are filed in correct record.
·
Processing repeat
prescriptions in accordance with practice guidelines
·
Open any incoming
mail and frank any outgoing mail
CONSULTATION
ROOM PREPARATIONS
- Clearing and re-stocking of consulting rooms as
required
- Consulting rooms prepared in readiness for each
consulting session.
- Rooms are checked at the end of each consulting
session and left tidy and secure.
- Full Job description available in supported documents
Job description
Job responsibilities
Job
Responsibilities
GENERAL ADMINISTRATION
- To have a thorough
knowledge of all practice procedures
- Pulling/filing notes
for surgeries and updating as necessary
- Processing and distributing incoming and outgoing
mail
- Filing and retrieving paperwork/correspondence,
including filing to patient records
- Computer data entry, processing and recording
information in accordance with practice procedures
- Providing clerical assistance to practice staff
as required, including word/data processing, filing, photocopying, and
scanning
- Cover sickness/annual leave and work reasonable
overtime when required, including some weekends.
- To participate in any continued in-house training
or external training courses as may be considered appropriate for your
role.
- To participate in practice meetings unless you
are unable to do so because of absence.
RECEPTION
- Receiving patients,
consulting with members of practice team
- Be able to cover all
reception position as necessary
- Taking messages and passing on information
- Processing personal and telephone requests for
appointments, telephone consultations and ensuring callers are directed to
the appropriate healthcare professional
- Initiating contact with and responding to
requests from patients, other team member and associated healthcare
agencies and providers
- Provide necessary to patients wishing to register
at the practice
- Scan hospital letters and diagnostic reports
daily
- Photocopy patients notes for the purposes of
medical reports
- Ensure that system is operational at the
beginning of each day and switched over to night service and that the
answer phone operational at the end of each day.
APPOINTMENT SYSTEM MANAGEMENT
- Book/edit/cancel appointments and recalls
ensuring sufficient information is recorded to retrieve medical record.
- Monitor effectiveness of the system and report
any problems or variations required.
·
Deal with home
visit requests, carefully noting all details
·
Arrange transport
to hospital appointments for housebound patients
MEDICAL RECORDS MANAGEMENT
- Retrieve and refile
records as required, following records management processes.
- Ensure correspondence,
reports, results, etc., are filed in correct record.
·
Processing repeat
prescriptions in accordance with practice guidelines
·
Open any incoming
mail and frank any outgoing mail
CONSULTATION
ROOM PREPARATIONS
- Clearing and re-stocking of consulting rooms as
required
- Consulting rooms prepared in readiness for each
consulting session.
- Rooms are checked at the end of each consulting
session and left tidy and secure.
- Full Job description available in supported documents
Person Specification
Qualifications
Essential
- Experience in working in a patient or customer facing administrative role.
- Experience of sitting and using a telephone and computer for long periods of time.
- Demonstrable commitment to quality, promotes high standards to consistently improve patient outcomes.
- Value diversity and difference, operates with integrity and openness.
- Treating others with compassion, empathy and respect.
- Looks for collective success, listens, involves, respects and learns from the contribution of others.
- Ability to solve problems.
- Good time management.
- Able to priorities a large volume of work.
- Good organisation skills.
- Effective written and oral communication skills with good command of English grammar and spelling.
- Good telephone manner.
- Ability to use own initiative.
- Self-motivation.
- Understanding of common medical terminology.
- Working knowledge of Microsoft Office with intermediate keyboard skills.
- Ability to liaise with other agencies, statutory public services or independent agencies.
- Used to working in a busy environment able to work under pressure with interruption.
- Adaptability, flexibility and ability to cope with unpredictable environment.
- Professional calm and efficient manner.
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
- Attention to detail.
- Team player.
- Punctual and reliable.
- Smart appearance.
Desirable
- Previous experience in General Practice desirable but not essential
- Experience of clinical systems such as EMIS Web and DOCMAN
Person Specification
Qualifications
Essential
- Experience in working in a patient or customer facing administrative role.
- Experience of sitting and using a telephone and computer for long periods of time.
- Demonstrable commitment to quality, promotes high standards to consistently improve patient outcomes.
- Value diversity and difference, operates with integrity and openness.
- Treating others with compassion, empathy and respect.
- Looks for collective success, listens, involves, respects and learns from the contribution of others.
- Ability to solve problems.
- Good time management.
- Able to priorities a large volume of work.
- Good organisation skills.
- Effective written and oral communication skills with good command of English grammar and spelling.
- Good telephone manner.
- Ability to use own initiative.
- Self-motivation.
- Understanding of common medical terminology.
- Working knowledge of Microsoft Office with intermediate keyboard skills.
- Ability to liaise with other agencies, statutory public services or independent agencies.
- Used to working in a busy environment able to work under pressure with interruption.
- Adaptability, flexibility and ability to cope with unpredictable environment.
- Professional calm and efficient manner.
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
- Attention to detail.
- Team player.
- Punctual and reliable.
- Smart appearance.
Desirable
- Previous experience in General Practice desirable but not essential
- Experience of clinical systems such as EMIS Web and DOCMAN
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
