Primary Care Network Care Co-ordinator

Job description

Job responsibilities

JOB DESCRIPTION

JOB TITLE: Care Co-Ordinator

RESPONSIBLE TO: Primary Care Network Manager

BAND: Agenda for Change Band 4

HOURS: TBC

Waterloo Medical Centre is a Primary Care provider based on Waterloo Road in Blackpool. Our services are diverse, forward-thinking enabling us to deliver care to meet local priorities in relation to deprivation, chronic disease, improved access, migration from secondary care and more efficient commissioning.

We provide high quality general medical care to a registered list of over 12,000 patients, through our dedicated team of clinical, administrative and management professionals.

Job Summary

The Care Co-ordinator will be expected to assist clinical personnel in the care of practice patients to include treatment, preventative care, screening, and patient education. The post will also include some administrative duties. The Care Co-ordinator will act as a focal point of communication between patients, and other clinical and non-clinical members of the practice.

Job Responsibilities

Working closely with GPs and practice teams to manage a caseload of patients, acting as a central point of contact to ensure appropriate support is made available to them and their carers; supporting them to understand and manage their condition and ensuring their changing needs are addressed.

Responsibilities

Work with people, their families, and carers to improve their understanding of the patients condition and support them to develop and review personalised care and support plans to manage their needs and achieve better healthcare outcomes.

Help people to manage their needs through answering queries, making, and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.

Assist people to access self-management education courses, peer support, health coaching and other interventions that support them in their health and wellbeing, and increase their levels of knowledge, skills and confidence in managing their health.

Support people to take up training and employment, and to access appropriate benefits where eligible, for example, through referral to social prescribing link workers.

Provide co-ordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals; helping to ensure patients receive a joined-up service and the most appropriate support.

Work collaboratively with GPs and other primary care professionals within the Primary Care Network (PCN) and practice to proactively identify and manage a caseload, which may include patients with long-term health conditions, and where appropriate, refer back to other health professionals.

Support the coordination and delivery of multidisciplinary teams with the PCN.

Raise awareness of how to identify patients who may benefit from shared decision making and support staff and patients to be more prepared to have shared decision-making conversations.

Act as a service champion for veterans, cancer, digital access

Assist the end-of-life team in managing caseload

The above list of duties and responsibilities is not intended to be fully comprehensive and may be amended to take account of changing circumstances or requirements following consultation with the post holder.

You will work in a way that prevents and protects those under your care through mandatory training, you will be aware of the signs of abuse or neglect and records and report any concerns or incidents to the relevant safeguarding leads within the organisation.

It is a condition of appointment that you must inform your manager before taking up of any private practice, work for outside agencies or other employers, other work for this Practice (including bank work), voluntary work or outside interests you have or propose to have. This is to ensure there is no question of it creating a conflict of interest with your NHS duties. You must also therefore seek your manager's approval before taking on any such other work or outside interest at any time after entering employment.

You are required to comply with the regulations governing working time and to any locally agreed associated arrangements.

The Practice condemns all forms of harassment and bullying and is actively seeking to promote a work place where employees are treated with dignity, respect and without bias.

In all the foregoing text any reference to one gender whether direct or implied equally includes the opposite gender unless specifically stated to be otherwise.

Each member of the staff has a statutory obligation to attend a Fire Lecture each year. It is the responsibility of each member of staff to ensure that they comply with this legal requirement.

Waterloo has a no smoking policy

This post will be subject to enhanced disclosure under DBS.

Subject to occupational health clearance.

Person Specification

Communication

Essential

• Excellent oral and written communication skills
• Excellent interpersonal skills

Personal

Essential

• Highly organised
• Flexible
• Able to prioritise
• Highly observant
• Commitment to personal and professional development

Qualifications

Essential

• Maths and English GCSE Grade A-C (4-9) or equivalent

Desirable

• Health and Social Care NVQ / Management NVQ or equivalent

Teamwork

Essential

• Commitment and experience of multi-disciplinary team approach to care
• Proven ability to lead and motivate a team

Experience

Essential

• Experience of working withing primary care
• Experience of working within an administrative department

Desirable

• Experience of working with QOF and/or associated quality contracts
• Experience of working in general practice

Skills and Knowledge

Essential

• An ability to use own judgement and work independently
• Ability to work without direct supervision and determine own workload priorities
• Ability to coordinate across multiple departments / members of a team
• Excellent organisational skills
• Knowledge of local pathways including community services, secondary care and voluntary sectors
• An understanding of how general practice operates
• Knowledge of health promotion strategies, national screening programmes and immunisation schedules
• An awareness of QOF and associated requirements
• Excellent communication skills and experience of patient liaison
• Strong IT skills
• EMIS ready
• Good interpersonal skills
• Motivated forward thinker
• Experience of dealing with complaints

Desirable

• Understanding of the GMS Contract, QOF and Enhanced Services
• Knowledge of the public health issues in the local area
• Demonstrable organisational skills in a health care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Waterloo Medical Centre

Address

Waterloo Medical Centre

178 Waterloo Road

Blackpool

Lancashire

FY4 3AD

United Kingdom

Employer's website

https://www.waterloomedical.co.uk/ (Opens in a new tab)